Hi

I have a long running debt with these and

they are adding charges after charges.

I just want to pay the original loan amiount back plus one month interest as final.

I CCA'd them last week and

they have emailed me today saying that i can view and print my loan agreement by clicking on their link.

I want to see how much i have paid as well but they have not answered that.

Is it worth cllicking on the link or

should i demand that they send it to me with my account

Thanks

Pretty much none of their charges are enforceable and you can reclaim them if youve paid them,

If you have sent a CCA request (s78) and included the statutory fee of £1.00 you are entitled to receive -

copy or truthful reconstruction of the agreement

Terms and conditions from both inception and current or at default

Statement of account.

I would say they have not complied with your s78 request by advising you to "click on a link in their website" ??

Thanks, is just my loan. That's the second one today tried that

I have just been offered a short settlement on another pay day loan. What is that

paying less than what they claim you owe

this typically means there more discounts to ne had.

if these offers are coming from DCA's

then ignore them and pay the original creditor directly.

dx

Thanks

Just been emailed the credit agreement,

they say it's a paperless office.

He's become very apologetic.

My original amount in may 2013 was 200 plus 60 interest and that is all I will pay back.

Minus what had been paid.

If I'd have stayed with step change I would have paid back 876!!!

They've not accepted yet but that's all they're getting.

hi

i have paid back already the amount of £126.50.

Shall i offer 133.50 to clear amount borrowed plus 1 month interest

or take a chance and offer £73.50 for original loan.

I have told them i am about to apply for a DRO

and that i am trying to pay my debts back as best i can before i do apply.

Do you think theyll accept.

Shall i try another tactic

Thanks

Please help, latest email received below

CURRENT BALANCE OUTSTANDING: £710.00

As per your letter received on 06/10/2014, please find a copy of your eSign Loan Agreement dated 15/05/2013 by clicking on the following link:

and as per your email dated 06/10/2014 please find below statement of your accounts.

**********STATEMENT**********

Statement up to 15/10/2014 for:

Loan amount: £200.00

Loan Interest: £60.00

Faster Payments Service fee: £5.00

Failed collection fee: £12.50

Letter charge(s): £60.00

252 days @ 1% per day default interest: £504.00

Faster Payments Service fee received: £5.00

Other monies received to date: £126.50

CURRENT BALANCE OUTSTANDING: £710.00

*****************************

Summary of Our charges are as follows:

1. If you request that the loan amount be transferred to your bank account using the Faster Payments Service, we charge £5 which is deducted from the loan funds sent to you;

2. We charge a failed collection fee of £12.50 if you are in default of the loan agreement or your payment form is returned unpaid for any reason;

3. We charge £15 for each letter we send to you requesting any outstanding payment;

4. We charge default interest at 1% per day on the outstanding loan amount for the period you are in arrears.

Please help, latest email received below

CURRENT BALANCE OUTSTANDING: £710.00

As per your letter received on 06/10/2014, please find a copy of your eSign Loan Agreement dated 15/05/2013 by clicking on the following link:

and as per your email dated 06/10/2014 please find below statement of your accounts.

**********STATEMENT**********

Statement up to 15/10/2014 for:

Loan amount: £200.00

Loan Interest: £60.00

Faster Payments Service fee: £5.00

Failed collection fee: £12.50

Letter charge(s): £60.00

252 days @ 1% per day default interest: £504.00

Faster Payments Service fee received: £5.00

Other monies received to date: £126.50

CURRENT BALANCE OUTSTANDING: £710.00

*****************************

Summary of Our charges are as follows:

1. If you request that the loan amount be transferred to your bank account using the Faster Payments Service, we charge £5 which is deducted from the loan funds sent to you;

2. We charge a failed collection fee of £12.50 if you are in default of the loan agreement or your payment form is returned unpaid for any reason;

3. We charge £15 for each letter we send to you requesting any outstanding payment;

4. We charge default interest at 1% per day on the outstanding loan amount for the period you are in arrears.

the charges & letter fees are unlawful and can be reclaimed

dx

Thanks

They're getting on at me now.

Different people keep emailing and saying the same,

here is the latest email below.

Now I have offered twice to pay back the whole original amount of 200 plus the interest of 60. They're not playing.

Shall I pay this Friday or just pay them a monthly amount until the 260 is paid back.

They're not getting anymore than that.

they registered a default last year so not alot left they can do.

If I pay the original amount plus 60 interest then a court will not push for me to pay charges will they.

I'm managing to clear my pay day loans slowly,

2 have been really good so far accepting.

please tell me what to tell them and what to do.

Sorry to go on

Email below

Dear

Thank you for your email. please find a copy of your eSign Loan Agreement dated 15/05/2013 by clicking on the following link: (removed)

All of the interest and charges are stated in the contract above,

which you have signed and agreed to at the time the loan was taken out, default charges are payable.

Regards

Here is the credit agreement that they day meets the cca.

I had to download it as they claim to be paperless

What they have sent doesnt consititute a valid credit agreement. I dont even think it constitutes a reconstituted one. More of a balance summary than anything else.

Thanks, for every loan I sort out, I donate

What do I tell them, do I pay them 133.50 on Friday to clear original amount and interest x

I would pay them that then if they keep asking for more tell them to take you to court - any judge would see that you had made an effort (and more effort than most) to repay the debt in full - and that their charges and fees were not fair nor reasonable.

Great, will do. So does it cost them to go tof court. Do you think they'll bother?

no a judge would not make you solely pay their unlawful charges.

go by whatever example the other lenders have accepted.

dx

Who knows whether they will go to court - if they do try then we could help form a very good defence.

Latest email from them

Thank you for your payment received today for £133.50 which has been applied to your account.

Please be advised that we will not be closing your account as there is still an amount outstanding.

We did not indicate any acceptance that your payment would close the account,

therefore the outstanding amount will remain as a default, both on your account and on your credit file.

Our e loan agreement does constitute a valid agreement and this has been proven in court matters previously.

All our charges, including default charges are clearly stated in the contract.

At no point during your debt management programme did Step change question any of the charges or interest that had been applied.

If you wish to discuss a 'One Off Settlement Figure' we can provide this for you.

Should you choose to pay this it would result in your credit file being marked as 'Settled'

Kindest Regards

One Collect Manager

ofcourse they don't say 'what' court matters..

I doubt 'their' agreement has ever been questioned.

just because a PENALTY charge is listed in their T&C's it does not make it lawful.

infact the fca are down on record as stating any charge which is a 'penalty' for not doing 'something' IS unlawful.

dx

Thanks, they have emailed me today and say that they await my complaints to the FCA and FOS. Hmm, think i will follow that up