Johnc V Natwest (isle of Man Bank) ** WON **

**johnc007** · 2nd November 2006 18:29

S.A.R - (Subject access request icon

) sent awaiting return

Barclycard SAR icon

sent 27/10/06
Isle of Man Bank SAR sent 27/10/06

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**johnc007** · 7th November 2006 15:14

statements arrived in destroyed envolope

**dsharpe** · 7th November 2006 15:35

| think this is something that may need to be looked at, there are quite a few people on these boards whose statement have arrived in damaged packaging.
Have you checked that all that is in there should be?

We all know how slimy and dubious these banks are I can't help thinking that something is going on. Am I paranoid - Damn right I am.

**johnc007** · 7th November 2006 16:08

when the wife rang to complian the person at the other end laugh at her (not a wise thing to do), apparently the manager rang stating that it was the standard envolope for sending out statements

**johnc007** · 8th November 2006 01:29

part 2 letters sent

**johnc007** · 11th November 2006 15:19

letter recieveed 11 november

Thank you for your letter dated 9 nov, 2006, and for tsking the time to write. I am sorry that you have found cause to complain but we welcome the opportunity to address the issues you have raised.

I am not yet able to answer you concern fully, as I need to look into matters further. I will contact you again within the newt two weeks either with a full response to you complaint or to update you on the progress I have made. However, if you need to contact me to discuss you complaint, please feel free to contact me on 01624 646500.

In the meantime I enclose a leaflet which explains our complaint handling procedures for your information.

Thank you again for taking the time to bring this to my attention

Mrs LJ Fox

this looks like a standard rely has anyone had this type before

**johnc007** · 14th November 2006 00:03

the banks started sending me a Leaflet call "important information" ive had 8 so far since putting my SAR icon

in. Guess what its all about the charges they are going to apply to my account. LOL.

**johnc007** · 14th November 2006 14:12

make that 10 got 2 more today lol

**johnc007** · 13th December 2006 13:06

had an offer of half of each of the amount requested back am still going forward

**johnc007** · 19th January 2007 19:17

forms posted today

**skintandfedup** · 24th January 2007 10:00

Please keep us updated John as I sent in my first letter 23rd Jan 2007.

Thanks.

**johnc007** · 15th February 2007 12:53

I WON I WON They've paid in full i received a letter about no disclosures anyone got a template letter for this

**Nole** · 25th February 2007 18:39

Johnc007

I too have sent letters to IoM Bank requesting payment of charges (£2700). They sent the reply you posted earlier so i followed it up with a letter threatening court action BUT as I am based in the UKI they said they were not governed by UK law and so I could not claim - basically tough luck. Which letter did you have success with?

Congratulations on your victory

Nole

NATTIE · 25th February 2007 18:40

sorry John, i missed it but congratulations!

NATTIE · 25th February 2007 18:41

Nole there are associated laws similar to the uk which apply to the isle of man.

**johnc007** · 26th February 2007 15:08

nole have a look at the following links http://www.consumeractiongroup.co.uk...-isle-man.html
and
http://www.consumeractiongroup.co.uk...-isle-man.html

**Nole** · 30th March 2007 17:24

I sent the letter to Natwest icon

in London claining they were subject to UK law as Isle of Man was a subsidiary company. They forwarded it to the Isle of Man and said they would reply within 28 days. They replied today saying they were not acting illegally and the charges were clearly indicated. However, as a gesture of goodwill icon

they would refund my charges of £2167.

Thanks to all who gave me the encouragement to continue despite initial setbacks.

Nole

**zootscoot** · 30th March 2007 22:18

Congratulations to you both!!

Thread: Johnc V Natwest (isle of Man Bank) WON

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