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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Orange Charging for Delivery Reports


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Orange have been charging for delivery reports (1p per report) since July 2006.

 

At no point did orange inform me (or any other customers I imagine) that this would happen and I only noticed it after agreeing to renew my contract and looked at my bills. Nowhere in the T&Cs of Orange's contracts does it say it charges for delivery reports.

 

Can I get out my contract charge free on the basis they have broken their agreement to inform me of new charges?

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It probably does say in your T&Cs that call charges may change etc. However, this is disgraceful IMO - how on earth can they charge for delivery reports without warning you? Doubt you can legally get out of your contract free however.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I'd keep quiet. 1p for a delivery report? They charge me 10p! Delivery reports have always been a chargeable service - there is a system generated SMS sent to you when the message you sent has been safely delivered to the distant terminal (but not necesarily read). This acknowledgement to you incurs a charge, usually the same cost as the message you sent outbound. I am unaware of any network that provides these reports FoC, and having been with Orange since 1996, the charge has been in place ever since they ended their free SMS service.

 

As for them not informing you - it's in the Price List, and not really Orange's fault if you didn't notice it. If you don;t need these reports, why not turn them off - that way there is no charge!

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I'd keep quiet. 1p for a delivery report? They charge me 10p! Delivery reports have always been a chargeable service - there is a system generated SMS sent to you when the message you sent has been safely delivered to the distant terminal (but not necesarily read). This acknowledgement to you incurs a charge, usually the same cost as the message you sent outbound. I am unaware of any network that provides these reports FoC, and having been with Orange since 1996, the charge has been in place ever since they ended their free SMS service.

 

As for them not informing you - it's in the Price List, and not really Orange's fault if you didn't notice it. If you don;t need these reports, why not turn them off - that way there is no charge!

 

I'm not sure you know what I'm talking about. No other network charges for delivery reports to the best of my knowledge. If orange have been charging you 10p for them, then you're being ripped off BIG TIME!

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I'm not sure you know what I'm talking about. Vodafone and O2 also charge for this - I also explained precisely what I meant by a 'delivery report'. It is an inbound SMS that is billed to my account that confirms an SMS message has been delivered. Why do you think you should get a service like this for free? If you don't think it's worth 1p - stop using it.

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Having been an orange customer for 6 years, there certainly has never been a charge for delivery reports before.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Having been an orange customer for 6 years, there certainly has never been a charge for delivery reports before.

 

I'm afraid it depends on many variables - espcially the mobile tariff your handset it on - just because some people don't receive a charge for a particular call or service, does not mean others do not... as you recall, this thread was stared by someone complaining they were chargesd 1p. My Tariff - OVP charges 10p, and is itemised as such.

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I'm not sure you know what I'm talking about. Vodafone and O2 also charge for this - I also explained precisely what I meant by a 'delivery report'. It is an inbound SMS that is billed to my account that confirms an SMS message has been delivered. Why do you think you should get a service like this for free? If you don't think it's worth 1p - stop using it.

 

Can you link me to a site that confirms this for me? Sorry I'm not convinced any other operators charge for delivery reports and Orange charging you 10p?? Where's that come from? Orange used to be free - I should know, I've been a customer since 2000.

 

Orange have never charged for delivery reports before. Why some customers are now being charged and others not is a mystery (read the comments at the bottom of this page Weblog - Money - Times Online: New Orange charges: fair or foul? )

 

Also the service should be free. Why should I not be entitled for free to know whether or not a message gets delivered? I'm paying for a service and I should be entitled to know whether or not that service is correctly implemented. The actual cost of informing me is probably 100 times less than the 1p they want to charge anyway.

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Can you link me to a site that confirms this for me? Also the service should be free. Why should I not be entitled for free to know whether or not a message gets delivered? I'm paying for a service and I should be entitled to know whether or not that service is correctly implemented. .

 

In order;

 

1) Regarding some customers being charged and others not - it's because of a thing called tariffs. All customers are NOT the same, only those in the same groups. I was told Orange have in excerss of 158 different tariffs (some still running since 1996). You get what you sign up to. There is no mystery.

 

2) Tariff details are only shown on websites relating to the currently available product. The actuall tariff and attendant costs are loaded into each network's billing system with the relevant code, which pulls up the costs for that customer. You can request your own tariff be notified to you, but for 'competition' reasons, networks do not issue a grid showing the differences of their previous offerings, old or new.

 

3) Why shouldn't everything be free? If I post a letter, should RM send me a postcard saying they delivered my letter successfully, and do it for free. No, wait - they charge (or used to) 49p for advice of delivery. If a text message costs X to send and a network has the ability to advise said message has been delivered, and YOU want to know it has - it's only reasonable the thae cost of so doing is billed to the person requesting the service.

 

4) You are paying for the sending of an SMS. If you wish the confidence of knowing it has been delivered, that's an extra. Looking back at some earlier bills, I note that I had 'inclusive' texts, and the the cost was 0.00, however it came out of my allocation, so inclusive, not 'free'. On switching tariffs and being charged 10p a go, I turned off Receipts. IF the system coud tell you when the message was READ, I might reconsider, but all these are additional services, and nothing to do with the basic SMS service.

 

5) As to the latest news that Orange will be charging for itemised billing - again, Free Itemised Billing is part of my tariff and they cannot change this unless/until they force me off onto a different one.

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Flippin' ek - i wish people would get off their 'look at me being cutting' puerile horses and try read things both properly and in context.

 

Incidentally, Royal Mail return mail for free if it is undeliverable. If Orange informed you automatically that text messages are undeliverable I'd have no qualm here. Fact is they don't - you have to switch on delivery reports for the luxury of this service.

 

I was put on to new "better" tariff after threatening to leave Orange. I did not incur any new charges for itemised billing nor delivery reports in the 1st month. Second month and onwards I've been charged for delivery reports. This to me is not on and must breach their side of the contract somewhere. I don't think it's any coincidence that the timing of delivery report charges comes in alongside their new parent company Wanadoo - who have massive debts to pay off.

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Differnet issues. Delivery reports have been charged for long before France Telecomn thought it was a great idea to buy the network from Vodafone - the Wannadoo nonsense has probably resulted in the imposition of the £1.50pm charge for itemised billing - the fact that Orange appear to have imposed this by default on those customers without giving them a chance is a scandal - especially if they're not going to be prepared to show that it actually COSTS them £1.50 to collate the data and add X number of pages to a bill they're sending out anyway. But I digress.

 

Royal mail may indeed return mail that is undeliverable, but that's not the issue - at least compare like with like! We're talking about delivery of the item (not its return) so the networks charge for this because they can, and some of us are happy to pay the price.

 

As for switching to a 'better' tariff - I have a number of mobiles on Orange and the 'best' tariffs available are those that you cannot sign up to anymore! (The best being contract rates for making calls, but NO line rental) it was only offered for about 14 months, but there's no way I'm switching tariff. When you do switch, all the prices change to a new level - and whilst you may be told of the 'headline' rates, the boring stuff like delivery receipts, free calls to 0800/0500 and/or voicemail are seldom hilighted, but change nonetheless. That's why a bland statement that your network charges someone X for a particular feature or service doesn't meant they do the same to everyone else. Having been a customer of theirs for the last 10 years, I learned the hard way!

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I have had about 6 different tariffs on Orange during my time with them - none of them charged for delivery reports. Of course, I can't say that none of them do, but I would be very surprised. I would be even more surprised if these charges are on contracts but not PAYG, which they aren't.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I have had about 6 different tariffs on Orange during my time with them - none of them charged for delivery reports. Of course, I can't say that none of them do, but I would be very surprised. I would be even more surprised if these charges are on contracts but not PAYG, which they aren't.

 

Well 6 out of 158 can hardly claim to be representative, of my 8 network connections, 2 are PAYG and only use SMS, but as these are telematics devices, they don't generate delivery requests, 4 are on the OVP tariff and charge 10p per report, so they're not used. The last two have bene ported to Vodafone, and they charge 5p. In each case, when the charge was discovered, the service was discontinued.

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