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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Orange Charging for Delivery Reports


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Orange have been charging for delivery reports (1p per report) since July 2006.

 

At no point did orange inform me (or any other customers I imagine) that this would happen and I only noticed it after agreeing to renew my contract and looked at my bills. Nowhere in the T&Cs of Orange's contracts does it say it charges for delivery reports.

 

Can I get out my contract charge free on the basis they have broken their agreement to inform me of new charges?

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It probably does say in your T&Cs that call charges may change etc. However, this is disgraceful IMO - how on earth can they charge for delivery reports without warning you? Doubt you can legally get out of your contract free however.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I'd keep quiet. 1p for a delivery report? They charge me 10p! Delivery reports have always been a chargeable service - there is a system generated SMS sent to you when the message you sent has been safely delivered to the distant terminal (but not necesarily read). This acknowledgement to you incurs a charge, usually the same cost as the message you sent outbound. I am unaware of any network that provides these reports FoC, and having been with Orange since 1996, the charge has been in place ever since they ended their free SMS service.

 

As for them not informing you - it's in the Price List, and not really Orange's fault if you didn't notice it. If you don;t need these reports, why not turn them off - that way there is no charge!

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I'd keep quiet. 1p for a delivery report? They charge me 10p! Delivery reports have always been a chargeable service - there is a system generated SMS sent to you when the message you sent has been safely delivered to the distant terminal (but not necesarily read). This acknowledgement to you incurs a charge, usually the same cost as the message you sent outbound. I am unaware of any network that provides these reports FoC, and having been with Orange since 1996, the charge has been in place ever since they ended their free SMS service.

 

As for them not informing you - it's in the Price List, and not really Orange's fault if you didn't notice it. If you don;t need these reports, why not turn them off - that way there is no charge!

 

I'm not sure you know what I'm talking about. No other network charges for delivery reports to the best of my knowledge. If orange have been charging you 10p for them, then you're being ripped off BIG TIME!

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I'm not sure you know what I'm talking about. Vodafone and O2 also charge for this - I also explained precisely what I meant by a 'delivery report'. It is an inbound SMS that is billed to my account that confirms an SMS message has been delivered. Why do you think you should get a service like this for free? If you don't think it's worth 1p - stop using it.

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Having been an orange customer for 6 years, there certainly has never been a charge for delivery reports before.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Having been an orange customer for 6 years, there certainly has never been a charge for delivery reports before.

 

I'm afraid it depends on many variables - espcially the mobile tariff your handset it on - just because some people don't receive a charge for a particular call or service, does not mean others do not... as you recall, this thread was stared by someone complaining they were chargesd 1p. My Tariff - OVP charges 10p, and is itemised as such.

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I'm not sure you know what I'm talking about. Vodafone and O2 also charge for this - I also explained precisely what I meant by a 'delivery report'. It is an inbound SMS that is billed to my account that confirms an SMS message has been delivered. Why do you think you should get a service like this for free? If you don't think it's worth 1p - stop using it.

 

Can you link me to a site that confirms this for me? Sorry I'm not convinced any other operators charge for delivery reports and Orange charging you 10p?? Where's that come from? Orange used to be free - I should know, I've been a customer since 2000.

 

Orange have never charged for delivery reports before. Why some customers are now being charged and others not is a mystery (read the comments at the bottom of this page Weblog - Money - Times Online: New Orange charges: fair or foul? )

 

Also the service should be free. Why should I not be entitled for free to know whether or not a message gets delivered? I'm paying for a service and I should be entitled to know whether or not that service is correctly implemented. The actual cost of informing me is probably 100 times less than the 1p they want to charge anyway.

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Can you link me to a site that confirms this for me? Also the service should be free. Why should I not be entitled for free to know whether or not a message gets delivered? I'm paying for a service and I should be entitled to know whether or not that service is correctly implemented. .

 

In order;

 

1) Regarding some customers being charged and others not - it's because of a thing called tariffs. All customers are NOT the same, only those in the same groups. I was told Orange have in excerss of 158 different tariffs (some still running since 1996). You get what you sign up to. There is no mystery.

 

2) Tariff details are only shown on websites relating to the currently available product. The actuall tariff and attendant costs are loaded into each network's billing system with the relevant code, which pulls up the costs for that customer. You can request your own tariff be notified to you, but for 'competition' reasons, networks do not issue a grid showing the differences of their previous offerings, old or new.

 

3) Why shouldn't everything be free? If I post a letter, should RM send me a postcard saying they delivered my letter successfully, and do it for free. No, wait - they charge (or used to) 49p for advice of delivery. If a text message costs X to send and a network has the ability to advise said message has been delivered, and YOU want to know it has - it's only reasonable the thae cost of so doing is billed to the person requesting the service.

 

4) You are paying for the sending of an SMS. If you wish the confidence of knowing it has been delivered, that's an extra. Looking back at some earlier bills, I note that I had 'inclusive' texts, and the the cost was 0.00, however it came out of my allocation, so inclusive, not 'free'. On switching tariffs and being charged 10p a go, I turned off Receipts. IF the system coud tell you when the message was READ, I might reconsider, but all these are additional services, and nothing to do with the basic SMS service.

 

5) As to the latest news that Orange will be charging for itemised billing - again, Free Itemised Billing is part of my tariff and they cannot change this unless/until they force me off onto a different one.

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Flippin' ek - i wish people would get off their 'look at me being cutting' puerile horses and try read things both properly and in context.

 

Incidentally, Royal Mail return mail for free if it is undeliverable. If Orange informed you automatically that text messages are undeliverable I'd have no qualm here. Fact is they don't - you have to switch on delivery reports for the luxury of this service.

 

I was put on to new "better" tariff after threatening to leave Orange. I did not incur any new charges for itemised billing nor delivery reports in the 1st month. Second month and onwards I've been charged for delivery reports. This to me is not on and must breach their side of the contract somewhere. I don't think it's any coincidence that the timing of delivery report charges comes in alongside their new parent company Wanadoo - who have massive debts to pay off.

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Differnet issues. Delivery reports have been charged for long before France Telecomn thought it was a great idea to buy the network from Vodafone - the Wannadoo nonsense has probably resulted in the imposition of the £1.50pm charge for itemised billing - the fact that Orange appear to have imposed this by default on those customers without giving them a chance is a scandal - especially if they're not going to be prepared to show that it actually COSTS them £1.50 to collate the data and add X number of pages to a bill they're sending out anyway. But I digress.

 

Royal mail may indeed return mail that is undeliverable, but that's not the issue - at least compare like with like! We're talking about delivery of the item (not its return) so the networks charge for this because they can, and some of us are happy to pay the price.

 

As for switching to a 'better' tariff - I have a number of mobiles on Orange and the 'best' tariffs available are those that you cannot sign up to anymore! (The best being contract rates for making calls, but NO line rental) it was only offered for about 14 months, but there's no way I'm switching tariff. When you do switch, all the prices change to a new level - and whilst you may be told of the 'headline' rates, the boring stuff like delivery receipts, free calls to 0800/0500 and/or voicemail are seldom hilighted, but change nonetheless. That's why a bland statement that your network charges someone X for a particular feature or service doesn't meant they do the same to everyone else. Having been a customer of theirs for the last 10 years, I learned the hard way!

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I have had about 6 different tariffs on Orange during my time with them - none of them charged for delivery reports. Of course, I can't say that none of them do, but I would be very surprised. I would be even more surprised if these charges are on contracts but not PAYG, which they aren't.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I have had about 6 different tariffs on Orange during my time with them - none of them charged for delivery reports. Of course, I can't say that none of them do, but I would be very surprised. I would be even more surprised if these charges are on contracts but not PAYG, which they aren't.

 

Well 6 out of 158 can hardly claim to be representative, of my 8 network connections, 2 are PAYG and only use SMS, but as these are telematics devices, they don't generate delivery requests, 4 are on the OVP tariff and charge 10p per report, so they're not used. The last two have bene ported to Vodafone, and they charge 5p. In each case, when the charge was discovered, the service was discontinued.

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