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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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Another faulty electrical item :-( ***Resolved***


physicsgraduate
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I seem to always have bad luck when buying stuff,

 

bought a DSLR camera less than 4 months ago at PC world and been using it a lot as I am a keen photographer.

 

It just developed a fault which is going to mean that I am without it for probably up to 2 weeks,

which is not really great right now because I am using it a lot and was planning to go away next week

and take some photos with it somewhere, but if it's away getting repaired then I can't obviously do that.

 

I'm just wondering where I stand with my consumer rights here.

 

I paid for the use of an item specifically during an imminent period and now I don't have that use, and that sort of forfeits the whole deal kind of.

 

Would there perchance be a piece of legislation I can quote to them which says that they have to give me a replacement or a refund here?

 

I was also thinking that maybe I should get a different camera anyway,

but mostly I just want to make sure I have a camera,

or at the very least they loan one out to me for the duration.

 

It also has a scratch on it now, on the screen when I put it on a dike the other day,

not because I dropped so maybe they will accuse me of mishandling it,

which is certainly not the case I look after stuff, especially gadgets.

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It's the command wheel on a Nikon D3200, I googled it and so far found no suggestion that many other people have experienced the same issue, although there are some. I now can't change the aperture or any other manual settings, can only be used in auto now.

 

Been trying to do a bit of HDR photography which means changing settings a lot putting some strain on the wheel but after only three months of heavy use it should not be failing already. I'm not sure what you mean by inherent, certainly I wouldn't describe this as normal wear and tear and it sounds like it might be the result of cheap manufacturing, what with it being the bottom end affordable price entry level of it's kind. A refund, therefore might be worth looking into.

 

I found a YouTube video of some guy having the same issue with a different model of camera, and Nikon kept sending it back saying they could find no fault with it.

 

I paid for it by VISA Debit.

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Hi physic

 

When exactly did you buy it?

 

Contact PC World, tell them the fault, explain that you have ongoing studies and that you need a camera immediately as a goodwill gesture, can they refund / replace, if not carry onto Chargeback, do not entertain sending the camera for repair.

 

Contact your Card Provider ask to carry out a Chargeback. You can phone them, but also send the amended template, send it Recorded Delivery.

 

http://www.which.co.uk/consumer-rights/action/letter-to-make-a-chargeback-claim-

 

(I'm not sure what they will say about the scratch).

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I'll look into that. I hope the scratch doesn't cause problems it only happened a few days ago. Other than that it doesn't look mishandled and the screen is pretty susceptible to scratches anyway, I guess for the purposes of not giving them any reason to suspect mishandling I could make up some other story other than what really happened. If it had been dropped then there would be other marks on it to suggest this probably. A scratch is just a scratch, generally speaking scratches alone tend not to break things.

 

I know what's happened, I've been trying to do a bit of HDR panoramic photography and whatever method you use with this camera (which doesn't do exposure bracketing) it involves turning the wheel about three clicks > snap > then again etc. and so with it being cheap manufacturing it's probably failed on that basis, which I think would be a good argument for a refund. Then I can buy the latest D3300 with exposure bracketing.

 

That link you posted says this-

 

Chargeback applies to all debit card transactions and can be a good option for getting your money back on transactions costing less than £100 and not covered by Section 75.

 

This cost over £300. So can I still play the chargeback card?

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Is there a mistake on that page? It says on this page-

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

 

Making a Section 75 claim

There are some limitations to when a card company is liable along with the retailer or trader. The item or service you bought must have cost over £100 and not more than £30,000.

 

The link you posted says it has to be under £100, but this makes more sense.

 

Oh I wish I'd known about this when I bought my MacBook a few years ago...

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I think chargeback is different from Section 75, which wouldn't sadly apply to me because it was a debit card I used.

 

Section 75 applies only to credit cards and not to debit cards or charge cards (where all charges must be settled at the end of the month).

 

I'm confused, how can I ask for a chargeback, the item wasn't less than £100?

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Yes you can still do a Chargeback, it's just saying that you can't get refunds with Section 75 under £100 (Credit Card).

 

I'll look into that. I hope the scratch doesn't cause problems it only happened a few days ago. Other than that it doesn't look mishandled and the screen is pretty susceptible to scratches anyway, I guess for the purposes of not giving them any reason to suspect mishandling I could make up some other story other than what really happened. If it had been dropped then there would be other marks on it to suggest this probably. A scratch is just a scratch, generally speaking scratches alone tend not to break things.

 

I know what's happened, I've been trying to do a bit of HDR panoramic photography and whatever method you use with this camera (which doesn't do exposure bracketing) it involves turning the wheel about three clicks > snap > then again etc. and so with it being cheap manufacturing it's probably failed on that basis, which I think would be a good argument for a refund. Then I can buy the latest D3300 with exposure bracketing.

 

That link you posted says this-

 

 

 

This cost over £300. So can I still play the chargeback card?

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I misread it then. In other words chargeback applies on items of any price, and can be useful for when Section 75 doesn't apply, ie. if the item is

 

I'll see what they say then, I'm not expecting them to be too willing to go along with this but if I start quoting my rights to them then just maybe someone there will understand that they must comply with the industry regulations and refund/replace.

 

In any case, if they refuse to comply with my wishes then I can maybe buy another new camera in the meantime from somewhere else just to spite them, and then take up the refund claim with the small claims court.

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If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were of satisfactory quality, fit for purpose, or as described when it sold them.

 

Actually I think the command wheel has been playing up a bit since I first started using it.

 

If they don't refund me then... what are my options? Get it repaired on the day by a professional and send them the bill? Would rather push for a replacement at least.

 

And I read the chargeback lletter and see why you were so keen to know exactly when I bought. I checked the receipt I still have over a week to claim this.

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See what PC World say first, then carry out a Chargeback. Getting it repaired elsewhere isn't an option. PC World will be extremely unhelpful.

 

Actually I think the command wheel has been playing up a bit since I first started using it.

 

If they don't refund me then... what are my options? Get it repaired on the day by a professional and send them the bill? Would rather push for a replacement at least.

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See what PC World say first, then carry out a Chargeback. Getting it repaired elsewhere isn't an option. PC World will be extremely unhelpful.

 

I still have jut over 1 week to claim a charge back (I checked the date).

 

Do you not recommend getting it repaired because it's still fairly new and more likely to develop other faults on account of poor assembly/testing and being opened up again and fiddled with? I mean who wants a refurbished appliance when you paid for a new one..

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Maybe I can put a screen protector over the screen before taking it back and hope they don't notice the scratch. I don't think that is being dishonest since it's a minor piece of damage and I know it didn't cause this defect, it was just because I carelessly leant it against a rock without thinking. And if it does get refurbished then I'm sure they can replace that bit easily enough anyway.

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Let us know how it goes. Ideally for the length of usage you've had, no a repair isn't acceptable.

 

I still have jut over 1 week to claim a charge back (I checked the date).

 

Do you not recommend getting it repaired because it's still fairly new and more likely to develop other faults on account of poor assembly/testing and being opened up again and fiddled with? I mean who wants a refurbished appliance when you paid for a new one..

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They were about as unhelpful and cooperative as we all expected, so I basically told the manager that I'd be claiming a chargeback through VISA and taking my custom elsewhere from now on. Going to buy a new one today or tomorrow. How long does this chargeback usually take and I am definitely covered by VISA debit?

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You paid by VISA Debit, so yes, your card provider will tell you how long, because it varies with different providers. Explain that you've given the retailer an opportunity to resolve the matter. Bear in mind that Chargeback's do get declined, but you are in a position to claim under Chargeback.

 

Can you not borrow a camera for the time being?

 

They were about as unhelpful and cooperative as we all expected, so I basically told the manager that I'd be claiming a chargeback through VISA and taking my custom elsewhere from now on. Going to buy a new one today or tomorrow. How long does this chargeback usually take and I am definitely covered by VISA debit?
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You card provider will advise you, state that the camera is faulty, the retailer is being unhelpful, you want to carry out a Chargeback.

 

How long does this all take then?

 

So I just say there's this fault, I need to use the camera and PC World wont refund or replace it kind of thing?

 

Then they refund me and then I have to take it back to PC World?

 

What are the chances of it not going through?

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Sounds like these things drag on. Does there need to be proof that the item is faulty, should I go back in and talk to them again? Maybe they can fix it in a few days. Still, I'd then be in receipt of a refurbished item after only a few months, and my experience with repaired stuff is that it usually has other faults.

 

I'll pop in to my local bank and talk to someone there, save any excessive phone costs.

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Take your camera with you to the bank, you can demo the fault. They won't fix it in a few days (PC World).

 

Sounds like these things drag on. Does there need to be proof that the item is faulty, should I go back in and talk to them again? Maybe they can fix it in a few days. Still, I'd then be in receipt of a refurbished item after only a few months, and my experience with repaired stuff is that it usually has other faults.

 

I'll pop in to my local bank and talk to someone there, save any excessive phone costs.

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