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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all, in need of advice!

 

Last summer I sold my car which ended up parked on private land for a few weeks without insurance before it was collected by the new owner.

 

Someone reported it as 'abandoned' and the council contacted me re no insurance, I got in touch, explaining the situation and had no reply. I assumed the matter was sorted.

 

Alas, no. Yesterday a bailiff from collectica turned up and left a letter for a removal visit.

 

 

I've had no contact from the courts to say it's been looked at, heard nothing for months.

 

 

A £100 fine now stands at £565 and being unemployed and on benefits, cant really pay this on one go like they demand.

 

 

Ive had no notification of extra charges.

 

Help!

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Hi all, in need of advice!

 

Last summer I sold my car which ended up parked on private land for a few weeks without insurance before it was collected by the new owner.

 

Someone reported it as 'abandoned' and the council contacted me re no insurance, I got in touch, explaining the situation and had no reply. I assumed the matter was sorted.

 

Alas, no. Yesterday a bailiff from collectica turned up and left a letter fora removal visit. I've had no contact from the courts to say it's been looked at, heard nothing for months. A £100 fine now stands at £565 and being unemployed and on benefits, cant really pay this on one go like they demand. Ive had no notification of extra charges.

 

Help!

 

You should be able to resolve at your nearest Magistrates. Give them a phone call to find out what they have registered and to see what you would need to do. You can probably get a hearing, where you can explain that you had sold the vehicle, it was parked on private land etc. You should have paperwork regarding the sale and receipt of payment from the new owner, as otherwise Magistrates may not be able to deal with the fine aspect. Unless you can prove you sold the vehilce, it would only be a case of dealing with the issue of no court paperwork being received, where they can stop the bailiff, leaving you with the fine to be paid.

 

Don't forget that you have to inform DVLA of the sale. There is a 2 part bit on the V5 registration document, one part completed by you and the other part by the new owner. Make sure this has been done, as this is a legal requirement.

We could do with some help from you.

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Was it left on the land after the transfer? If so then it is the responsibilty of the new owner and as long as you can prove the date of sale or transfer you can get this overturned quite easily.

It may well be that the other paperwork has gone to the new owner if yousent off the paperwork in good time.

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New owner has paperwork etc, we sorted that out after the car was moved from outside my house. Collectica are telling me I need to call the enforcement agent which I ain't going to do as I'd rather have a record of any correspondence. They appear to be being rather unhelpful - call us, call them, call sometime elsr!

 

So I call magistrates and say I got no paperwork from them, and it will hopefully go back to them? I'll be honest, I'm not even sure which court it went to add I've heard nothing! !! I have no problem paying £100 but there seem to have been super mistakes been made by everyone that had dealt with this, from council to court to bailiffs!

 

Thank you all for your advice! I just want to have this sorted as I think it is, then a few months later - there it is again!

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If you sold the car and informed DVLA as in sent off V5 it is the new owners debt, collectica know this but don't care who pays so long as someone does.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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The council were probably acting under legislation other than motor insurance regulations. If the vehicle had a valid SORN in force and the council were made aware of this, then it sounds like some muppet at the council rang DVLA who then registered an unlawful fine with the magistrates court. If this is, indeed, the case, the council and DVLA have some explaining to do.

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You should have received correspondence from DVLA regarding the £100 BEFORE it getting to the courts. Are you sure that your address details were correct at DVLA? If not, this could account for WHY you failed to receive documentation. Speak to the Magistrate Court in the morning to explain that you had not received any prior correspondence. The court SHOULD allow you to file a Statutory Declaration.

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I've had *some* correspondence, and most of my correspondence has gone ignored. No court summons or information about it having been to court or what the outcome was.

 

Bailiff being very unhelpful saying I need to call the enforcement officer and they won't give me his details to correspind in writing.

 

I guess its a case of calling round the magistrates courts in the area to figure out where is dealing with it.

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You had all the problem after you sold the car, please tell me you sent the V5 to DVLA, and gave the new owner the little green bit . If you gave the whole V5 and new owner failed to send it in, that would explain why you are getting the grief.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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June..you say that you received 'some' correspondence. Where these from DVLA?

 

You should have also received an initial letter from Collctica called a Notice of Enforcement and there would have been a fee of £75 applied. Did you receive this letter?

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