Thread: Mislead by The Royal Bank of Scotland

Looking for some advice, was offered a royalties gold account by my bank which i was told would be the same account no. Was told it was an upgrade. I have the original letter telling me there would be no need to change anything, standing orders etc as would remain the same account. When new cheque book arrived i started to use as mine was done, using with my old highline cheque garantee card. A few weeks later i find that i am hundreds in debt in charges on a second account that has had no money going in and a mountain of charges. I have paid approx £800, help! I never wanted second account




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Have you contacted them about this?

How long ago did this happen? £800 of charges sounds a lot you must have had it for a while. Are all your DDs SOs etc coming off this account now? What was your old account a key account or an interest paying current account perhaps? Let me know and maybe I can help.

Its possible that either (A) someones made a genuine mistake or (B) that the branch are trying to cheat to gain more points towards their precious sales target. If they opened up a brand new Royalties Gold account with no link to your original customer id it looks like a new connection to the bank and they'll get a fair amount of sales points, whereas if they'd just upgraded you the points would have been far less.

I would contact customer relations about this (see sticky on RBS contact details)

By the way are you really sure you'll use all the benefits of royalties gold? I'd say 90-95% of customers don't get at least £144 (£12 x 12 months charges) worth of value from it each year. They may have shown you on paper but how many services are you actually likely to use? Just ask to downgrade back to a free account if you don't benefit from it.