Thread: Speeding up the SAR

When you send in your SAR to Citi you will probably be sent a four-page questionnaire to complete to verify your identity.. This is clearly a delaying/off-putting tactic by Citi and slows down the process, especially if they take two weeks to send it to you!

You can try and circumvent this by providing the information with your SAR.
Citi require the following:-

One of
proof of name
full driving licence
passport
Birth certificate
marriage cert

and one of
proof of address
full drivers licence
utility bill
bank or credit card statement
benefit or pension book
other equivalent/similar document

I added this paragraph to the end of my SAR:-

I understand that you require proof of identity and residence, so I am enclosing a copy of my birth certificate* and a copy of a recent utility bill*.
(*or whatever suits you)

Citi accepted these proofs and my data arrived within the 40 days..

If it doesn’t work, then remind them when you return the questionnaire that the clock started ticking when they received your SAR .

Elsinore.

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I think getting out the info with or without form is one of the things that citi is really good at. Brian must like group litigation!

When i rang Citis Customer Advocate Office regarding my SARS they told me that if i wanted my charge info they would send it straight away, its just that it takes time to get the manual intervention data and other details ie phone calls etc together, i got my charge and statement info 3 days after the cal and the rest of the info within 35 days of my original request.
I found their customer advocate office dealing with SARS requests the more efficient and helpful side of Citi (i think really the guy in charge of it is just a nice guy and does his job well!)
Regards
adamski
adamski