Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I posted LBA on 7/4 and received a bog standard reply saying they are looking into my concerns and would reply within 10 days this letter was dated 12/04 i have had no reply should i send another letter or waiting until it has been 10 working days don't want to letters to cross in the post especially if i get a full refund!
ok received a reply from RBS yesterday they timed that well as that was the 14th day. Anyway goes like this
Thankyou for your patience whilst we have been addressing your concerns. Whilst we had hoped to be in a position to resolve matters by now, unfortunately, this has not yet been possible due to delays in obtaining the info we require to complete our review.
Please accept our apologies and we will contact you within next 10 working days with an update or full response
Meanwhile please feel free to contact this office to discuss futher 01952 206432
Miss H Millerin
What now? Do i wait another 10 working days or are they just stalling?
no, don't wait. Your original letter would have been very clear, you set them deadlines so stick to them - move onto the next stage which would appear to issue N91 form. Don't let them stall you
ok so the next step is court? do i reply to the letter informing them that i have raised a claim against them or just let the court do this also i presume i include my 8% interest?
i take it you have told them that you will issue proceeding without further notice ? If so, see the FAQ section regarding filling out the claim form for interest etc. and go for it amigo !
hi there i have had a look and i wrote that i reserve the right to commence court if i had no response so as i have had a response should i write giving them 7 days to reply or will commence with court
as long as you have made it clear you will issue proceedings if they do not comply then you can go ahead and go down that route. I'm sure the template says to give them 14 days to respond though. Perhaps one of the mods could just back me up on this one
Hi there received a second letter from RBOS stating
Thankyou for your patience whilst we have been addressing your concerns. Whilst we had hoped to be in a position to resolve matters by now, unfortunately, this has not yet been possible due to delays in obtaining the info we require to complete our review.
Please accept our apologies and we will contact you within next 10 working days with an update or full response
Meanwhile please feel free to contact this office to discuss futher 01952 206432
Their time is definately up should i go for court proceedings as they are well over their 14 days also does anyone know why they are stalling me?
i received a letter from RBS not offering any money but stating that if my BF paid £70 to his account within 28 days then they would close the matter the amount outstanding is £136.60 - what do i do now? I can't accept the difference because it has never as such been offered to my BF
I am writing in response to your recent letter regarding the unlawful penalty charges that have been applied to my account held with Royal Bank of Scotland.
I would like to thank you for your offer of £66.60 payment and would be obliged if you would credit my account within 7 days.
Please note that unless the Bank is willing to repay the amount in full within the next 7 days I will be commencing with a small claims court for the additional £70. As stated in my first and second letters to the Bank, I require full and complete repayment of all unlawful charges.
hope this sounds ok as it has already been posted!
The Consumer Forums
RBS Card Account.....my thread
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