Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hmm. This is a self-help site, but information as basic as that - especially if you are already dealing with them, will give you the best route to their customer service centres (as many firms have multiple offices).
the search bar at the top of this section is really useful have a go and see what comes up, you may get lots of threads but go through them , the words you are searching will be highlighted in red.