Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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Thread: 2nd letter

  1. 30th October 2006 19:45 #1
    smiley33 smiley33 is offline
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    Default 2nd letter

    Hi, I sent a letter to HSBCicon asking for my PPIicon back as I was mis-sold it - I received a standard letter from them saying they were looking into it - have heard nothing since, obviously - what do I do now? Is there a template letter I can send them?

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  2. 31st October 2006 01:58 #2
    kokomar kokomar is offline
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    Default Re: 2nd letter

    What time frame did they give in their letter to respond to your complaint fully? Would this be seen as reasonable by a court, if so you could drop them a little letter thanking them for theirs and confirming the date you expect to hear back from them, then they know you haven't gone away, but be wary of pushing too hard in case you're seen as being unreasonable.

    If they didn't give you a timeframe they should have - according to the FSA (see FSA) rules on complaints procedures in which case you could write and tell them this.

    The process is more complicated than for unlawful charges as each case of mis-sellingicon will be unique. Hope this helps. Good luck. Koko

    Lloyds TSB Current Account/Joint Account/Business Account (ST not Ltd) PL 30/8/06; lba 14/9/06; N1 filed 24/10/06
    M&SFS Credit Card SAR16/9/06; partial data rec'd; 11/10 written; in correspondence
    Lloyds TSB Credit Card SAR16/9/06; partial data rec'd 14/10; written 30/10/06 ext'd timelimit;
    Student Loans Company Ltd SAR2/10/06 silence!!!
    Lloyds TSB PPI on Loans CCA & SARsent 21/10/06

    Partner:
    Lloyds TSB Current Account SAR3/10/06 silence !!!
    Credit Cards:
    Lloyds TSB SAR3/10/06; rec'd 26/10 back burner for now
    Marbles SAR3/10/06; rec'd 26/10 back burner for now
    Monument SAR3/10/06
    Virgin SAR3/10/06
    Morgan Stanley SAR3/10/06; partial data rec'd; 19/10 CCA req; 24/6/06 rec'd; in correspondence
    Barclaycard SAR3/10/06; data rec'd; 14/10 written with CCA request; 24/6/06 rec'd; in correspondence
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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE