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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Parking Eye court paperes received - ** WON **


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Hi everyone,

 

I hope someone can help,

 

my daughter received court papers from northampton from parking eye for overstaying in a paid carpark over in july 2013.

 

She had not received any previous letters from them just the court papers.

 

We wrote two letters to PE asking for further details which were not replied too,

 

then we aknowledged to the court that we would file a defence.

 

We put that no previous letters had been received and attached copies of the letters we wrote asking for further information.

 

PE have now sent a pack of legal statements but say that we are confused on the date of the parking by 3 days

but all we had to refer to was the date that they sent as part of the court claim form.

 

According to the court papers they started their letters 3 days after the parking I think this proves we had not received any of their letters.

 

She definately didnt get any other letters,

they say they sent 4 letters to her but have only have included copies of 3 in their claim?

 

They havent mentioned the two letters we sent asking for information but say that no popla appeal was made,

none was made because we weren't aware until the court claim form came through.

 

They have now tried to intimidate my daughter who is quite upset and they have said we can't add any further docs to the defence

and I was hoping to get some advice as to where we go from here.

Many thanks

synth

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PE seem to be doing this a lot lately. Possibly a new tactic for them? Catch someone who 'violates' their unenforceable contracts, dont send the relevant documents, then issue a claim out of the blue as a form of debt collection.

 

However, sit tight synth and someone will be around to help soon. There are some very knowledgeable people on this forum who can guide you through this.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks guys, the tone and the intimidation within the docs from PE seem really nasty and threatening and have brought my daughter to tears several times, I have tried my best to help but I am out of my depth now

Synth

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Hi synth Welcome to CAG.

 

Above advice is correct... Also follow Slinky39 thread Post #28 (ericsbrother)

PE are doing this a lot in the last week or so.

It appears to be a concerted "Attack" that I think will continue for sometime to come.

Legal advice will follow.

Good Luck

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Thanks guys, the tone and the intimidation within the docs from PE seem really nasty and threatening and have brought my daughter to tears several times, I have tried my best to help but I am out of my depth now

Synth

 

Sadly thats how PE work. Remember the cowboy clampers before they were shut down and made illegal? They simply moved to doing this instead.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I havent been to the carpark myself to look at the signage but the irony is that the A4 copies of the signs they sent in the reams of bumf were unreadable

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synth, Was this a "Pay and Display" If so what was the overstay or "Free" Car park?

Can you post the POC. Edit out personal detail, inc. claim ref , PE ref, Reg no. etc.

It will assist the "Legal Crew"

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It was a pay and display, they are claiming for an overstay. I am away from home where the papers are but I can scan and post up later on, bearing in mind we didn't have sight of any of PE's docs until a week or so ago all we had to go on was the claim form from Northampton CC which PE started.

 

The defense up to yet stated the facts that she had not received any other correspondence than the court form and that we had written two letters asking for futher details that were not responded too and she referred to a previous fine that PE had sent her for overstaying at another carpark for which she had received letters ok and had paid. (yes I know she shouldn't have)

 

PE left it a while and then sent reams of bumf with previous cases attached , illegible copies of the signs at the site and stating that no popla appeal had been made. My daughter had paid a previous PE fine from about a year ago and received all that paperwork so we put that in the defense as to say why hadn't the PE letters been received this time? They didnt respond as to why they hadnt' answered our two letters but said they were aware of the previous charge we were "alluding" too (their words)

 

I wasnt possible to appeal to popla as we weren't aware of any previous letters. as I stated earlier they said that they had sent 4 letters but only included 3 in the bumf that was sent to us so there are inconsistencies in what they are saying.

 

Incidentally the carpark is for a small hotel and bar which she was going to for a meet with friends which had closed on the very day she parked and the hotel is still closed and is due to reopen after nearly a year.

Synth

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Hi

This struck me.

 

Incidentally the carpark is for a small hotel and bar which she was going to for a meet with friends which had closed on the very day she parked and the hotel is still closed and is due to reopen after nearly a year.

Synth

 

Had the hotel gone bust or just refurbishment? I ask because of this case.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?414012-J.A.S.-Parking-Solutions*SORTED*&highlight=blockbuster

 

While not PE, the case is similar

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi Silverfox1961,

The hotel apparently closed due to liquidation, it is still not open, however, I am unable to post a link yet due to my post count being under 10 but if you search "Stone Crown Hotel Closure" you will find some articles relating to the sudden closure and liquidation.

Kind regards

Synth

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Im sure someone will post some legal advice or you can get a lot of advice from Pranksters site above.

 

Often in these cases, PE dont own the land and have no right to start legal proceedings, or the signs are unclear, or the person wasnt there at time/date mentioned or that the amoiunt is in excess of any actual loss or damages, there are many defences and many people are succesful.

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Next question is who is the contract with that PE rely on to claim any rights? If the landowner is a property co then you can claim that the "occupier"-ie the hotel had the authority to give permission to park. if the Contract was with now bust hotel does PE have the authority of liquidator to make a claim or are they relying on pre-liquidation contractual rights?

You will need to get a copy of the contract PE have that they use

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The only contact we have at PE is Rachel Ledson solicitor is it best to write to her asking for a copy of the contract? or should we just send a general letter, seeing as they didnt respond to two previous letters I think we should we use recorded delivery and how would this fit into the defence.

Many thanks

Synth

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You asked "How this will fit into my defense ?"

If the contract was between the hotel owner and the parking co. Then the "contract" is now owned by the Insolvency Service. So in effect there is no contract.

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Right thank you f16, apologies for sometimetimes being a bit slow to catch on I am partially sighted and I have to read the text very big so sometimes miss things

thanks again

Synth

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synth , Trust me on this one.. I'm dyslexic .. So I read things over and over.

 

9 times out of 10 I miss something. LOL

Reply to this and You have reached 10 posts . which was my aim tonight.

That means you can "Up load" the POC.......

Regards F16

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