I think thr op and parents need to see if they can get a specialist solicitor pro bono. Am I right in thinking places like liberty could help with this?

I wonder if jackie would still plead innocence or say they were acting under instruction of the retailer. If she did then would the retailer be happy being dragged before the high court or even a euro court?

Either way, jackies really screwed up this time.

No silverfox, we didn't sign a thing in primark. we got handed a sheet with information about RLP and our wrong doing but that's it.

I don't know if primark made the decision to contact my parents, but because I had to prove my address they said if they phoned home they wouldn't disclose any information.

I'm not sure what to do and whether I should get a lawyer involved.

Hi again,

Primark would not have been involved with any correspondence with your parents. This decision is taken by RLP alone.

The suggestions so far.

1 Get your parents to write a snotty letter to RLP and complain about their invasion of your privacy

2 Visit your nearest Citizens Advice and show them the letter. CAB are fully aware of the tactics used by RLP and were instructive in a report called 'Uncivil Recovery' and also were instrumental in the defence of the 'Oxford Case'. CAB should also be able to assist with the Trading Standards aspect as well.

3 An email to Liberty

http://www.yourrights.org.uk/

They will be able to explain your rights better than me.

A formal Complaint in your own name to RLP as you never gave them any permission to pass on sensitive data to anybody nor did they practice good judgement in their assessment of your mental capacity. How could they? Are they wizards?

The Information Commissioner must be made aware of this. You can email them and include scans of the letter.

All these things can be done without the need to involve a solicitor.

One more question.

When a juvenile (under 18) is arrested by the police, the juvenile is entitled to an appropriate adult to represent them. This does not have to be a parent.

While I am not too certain how this applies in a person detained for shoplifting, I would have thought that an appropriate adult should have been present.

Were you offered any such person?

One more question.

 

When a juvenile (under 18) is arrested by the police, the juvenile is entitled to an appropriate adult to represent them. This does not have to be a parent.

A minor need not be arrested for an appropriate adult to be required. The appropriate adult is there to ensure that the interests and rights of the minor are protected. It seems to me that a retailer cannot say that having another member of staff present would fulfil that requirement.However, we are perhaps getting ahead of ourselves. I'm still digging around trying to find out whether there's any legal requirement for a minor to have an appropriate adult present outside of a police/criminal justice setting.

I will look into those suggestions, thank you.

No, i was not offered anybody aged 18 when I was detained, however i was with my friend, who is over 18, if that helps.

Curado, I have sent you a message.

they contacted me when my son was 18

they contacted me when my son was 18

Hi and welcome

Before we slap them down, we have to be sure that your son didn't give a false age to the security.

As your son is 18 (when did he shoplift and when did he turn 18)

It is assumed that over 18s are responsible for their actions so the Data Protection Act comes into play IF RLP have breached it.

my son was 17 when caught shoplifting on 15 November 2013 he was 18 on 7/ 6/ 2014 they sent me a letter dated 17/6/ 2014

my son was 17 when caught shoplifting on 15 November 2013 he was 18 on 7/ 6/ 2014 they sent me a letter dated 17/6/ 2014

So they are obviously keeping a record of when under age victims come of age ? Would you be able to make a Data request ?

This sounds odd. They don't have to wait for the 'offender' to turn 18 as has been found out on this thread as they do contact the parent of an under 18 so why they waited till your son was already 18 to then contact you is (IMO) wrong.

As it is, don't capitulate to their demands.

So they are obviously keeping a record of when under age victims come of age ? Would you be able to make a Data request ?

not sure how to

In our library are some template letters which you can adapt to the particular circumstances.

The letter you need to send is a Subject Access Request (SAR) This costs £10 and they have 40 days to respond. I suspect they will try and wriggle out of doing it though.

It would be worth it to get internal comms as well as they have to supply ALL data unless they deem some info will cause material harm to the requestee

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

Link to SAR - you need to include the statutory fee of £10.00 - send by Recorded delivery if you can - at the very least obtain a free proof of posting.