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I am just off the phone to Bcard as I was interested to hear their response to my questions on the Information Commisioners judgement on Micro system and how it would affect my S.A.R - (Subject access request) (SENT 44 DAYS AGO)........I spoke to a pleasant gentleman who advised me that a "Carl Nuttal" would phone me tommorrow, LOL - if you are reading this Carl dont bother!!!!!. I m in the process of writing out my complaint to the I.C.O and am sending pre lim with estimated charges (appox 30 X £60) rec del...............IM OFF on leave till the 8th of Jan so will be dedicating time resources towards this.
Carol Jones (customer relations) has just told me that my statements pre 2004 "will be sent to my home address" :o - hope so!!..................... .I had a few questions for her,but they were not required.
So, can I get this right - have you sent a SAR letter? Or did you cancel it and just phone Barclaycard? If so, do you have the number for this Carol Jones woman as I'd be interested in speaking to her to get the statements from my closed account where all the activity took place pre-2005.
Hi Tuffjam, my SAR was sent on the 18th of October. I have been waiting for the Information Commissioner to make some kind of ruling or judgement on Barclaycards Microfiche system.I have now looked at the threads which make it clear that he or she has ruled that it is a relevent system.
So I thought I would try a phone call to customer services,after a short wait I was transfered to Carol Jones,I identified myself and asked her to send my statements from 2001 (when opened) to 2004 (like most people i recieved from 2004-2006)..............I know its sounds unlikely that they will send me the 2001-2004 statements but she did say it!!...........I did not get to the immpression that she was being obstructive - in that she would be telling me porkies or misleading me. I can only suggest that you ask to be put through to Customers Relations(probably 9-5) and ask to speak to her...........you never know they may be dealing with their account holders SAR in a lawfull manner.
Hmm, interesting.....Thanks for the info. I'll try sending the SAR first of all but if they start playing silly buggers I'll go with your suggestion. Good luck with your claim.
I'm just off the phone to customer relations and a young lady has confirmed that my missing statements from 2001 to 2004 were ordered by Carol Jones on the 8th Nov (xmas post is to blame for delay she advised) and will be with me soon.
For anybody thats is interested in the name of the Data Controller for Barclaycard its...................Adr ian "WHALLY" , yes his surname is Whally , you could not make it up. I am just off the phone to find this info from Customer Relations Dept as I will be making a complaint now.
I WAS TOLD that since the Info Comm made his ruling they have been very busy (surprise)............... he told me I had to wait a max 31 days from MY communication with Carol Jones (08.12.06) for my statements to arrive, when I spoke to her they were already 10 days over the alloted 40 day period.
On Fri the 4th of January I sent a letter to Adrian Whally informing him that I was taking legal action to force his company to comply with Data Protection Act, I also said that his name would be given to the judge as the Data controller for Barclaycard.............. .LO AND BEHOLD the copies of the statements arrived by post this morning, thats something like 80 days to comply with their legal obligation.
I dont know if it nudged them a little to tell them I was going to court, perhaps I got them quicker ??
No way am I letting them away with this without some kind of apology............shabby indeed.
At least I can do the pre-lim letter now
HND
I have just started the ball rolling against Barclaycard, and I was told I had to pay £3 per statement earlier than 2004, and that in any case I have to put it in writing. I told them that I would be, and i'd be telling them how they were wrong in writing as well. Wooops! Shouldn't get shirty, but having read everyone elses problems on here I didn't even need to make that call to know what the monkey was going to say!
Good luck with your claim, i'm taking inspiration from you for mine, so I damn hope you take them to the cleaners!!
Just watched the Whistleblower programme and I shall be up for another few hours completing my letter request for rerfund of charges.
I am disgusted with Barclaycard...........
THEY ARE A COMPLETE DISGRACE................. .It reminds me of a quote from an American hotel heiress (she went to jail for tax evasion) "only the little people pay taxes", it was this quote which sent her to prison, as the jury were rightly disgusted by her superiority complex.
I have been busy with other claims but this has annoyed me so much.
I recieved a letter from Mercers (their agents I think)...............they advised me that a default notice had been served on this account.
I have written and posted my reply today.
My reply goes like this....................
My name and addy
IMPORTANT - YOU SHOULD READ THIS CAREFULLY !!
Your client owes myself appox £1078.
I dispute this account.
I will pursue this matter through the county courts if neccessary.
I request you advise your client accordingly.
I request you remove the default notice
I will be able to devote resources to this claim now after spending a lot with my A&L claim.
I am thinking about using the fos with this claim before I start with court proceedings. I have claimed successfully through the MCOL service for my A&L bank charge claim but dont know if its advisably any more to use it.
Does any one still use the MCOL service for Barclaycard claims??
I live in Scotland and my claim is for appox £1k so my choices are limited in Scotland, I would have to employ a lawyer (I think) to work for me in a Scottish court claim.
I have recieved a card thru' my letterbox from Calder Financial which gives an 0845 No to call .
I am assuming that it is the old Barclaycard reps - (Mercers) in disguise.
I will phone them tonight, I am assuming they are starting to chase me up about this account.
I have just looked and have found all my statements, the copies of letters, reciepts and post office tabs from my original claim, they relate to the return of the unlawful charges added to my BC account............
I took his name,marked the time of the call (16.16) and informed him that I was taping the call.
He went thru' the details stuff............
He was articulate and professional which was refreshing, I listened intently for any chink/weakness in his "company speil"...........
After about 15 mins I made him aware of his responsibilities under the Harrassement Act (I have already told his company in 2007 not to harrass me as the account is in dispute) at which point he told me not to do his job, his manner was still controlled.
He then asked me about specific details about the account, I then realized that he was looking at the account in detail................
He then said that BC were not dealing with it directly and had passed over the "entire" account for Calder to chase up (not his word).
I informed him to tell his client that the account was in dispute and to desist from contacting me further regarding this matter.
Then came my moment.................
His words were "Barclaycard have passed over all the information to us and there is no record of the reasons why the account is in dispute".I informed Neil that I have copies of all the letters I have sent to BC (pre-lim, schedule of charges et al) and i told neil that BC should have sent this to them.
I then asked him for the name of the Data Controller for his company AND there AT LAST after 25/30 mins of an 0845 number, I HAD HIM...............
He said "we don't have that"................
I said "you do"..............
It may be a secretary, but, somebody is respondsible for data control.
He put me on hold and I put the phone down.
As with all things relating to the refunding of charges my absolute thanks go to all the CAG members.
ELVIS THE KING V Barclaybootboys
The Consumer Forums
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Re: ELVIS THE KING V Barclaybootboys
, yes his surname is Whally , you could not make it up. I am just off the phone to find this info from Customer Relations Dept as I will be making a complaint now.