Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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  1. #1
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    tallulahbell Novitiate

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    Default A&L are bleeding me dry

    Just checking my online bank statement and yet again A&L have charged me. Ive gone £10 overdrawn, and automatically had a £25 paid item charge debited out of my account. I also know that my month charge will be £75 on top of this as they charge you for day 1,3&5 of being overdrawn and no money will be going into my account till Tues.

    I am in receipt of Income Support,and theres no way I can afford to lose a whole weeks money. Ive already had to cancel my food shopping that was due Tuesday, and Im in tears as that £25 theyve already taken off me was for electric and gas this week

    What I want to do is reactivate a dormant Lloydsicon account I have to avoid the charges that will be due on the 20th, and switch all DWP payments and s/o's to that account. Does anyone know how long this would take, and also what will happen with my A&L account if there is no money going into it? I assume they will deduct the £75 even if theres no money being transfered into the account, thus taking me over again and more charges added. It feels like a vicious circle. Will I be able to close an account that has an o/d on it? Or come to some arrangement to pay it off at a minimal amount per week/month. I feel so lost, help please. Many thanks.

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  2. #2
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    sharmore Novitiate

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    Default Re: A&L are bleeding me dry

    Hiya,

    I know that feeling and i ain't on income support. I couldn't begin to imagine.

    The more i read on this site the more i realise i'm not as bad off as i thought i was. The main thing that i'm beginning to realise is how unlawfully the bank are acting when it comes to charges. How can they do this to people on benefit? You are being forced to have a bank account and then this.

    I'm sorry i can't really give you advice about your different accounts and the time it takes to swap dd's so's and that. I was reading a post yesterday of someone who was so upset and the moderators and helpers on this site gave them some brilliant info about changing the bank account. It's called i'm so fed up with A&L i'm sitting here crying it's on the front page of posts - try and find it it should have the answers to your question.

    Here's hoping you can shut the account down, i think that's the best thing to do otherwise this is just going to snowball and you don't want that even if you are claiming them back.

    Let us know how you get on


  3. #3
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    SickofA&L Novitiate

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    Smile Re: A&L are bleeding me dry

    Hi tallulahbell, keep your chin up. First thing tomorrow call all of the people you have dd's or so's with and give them the new details ( it takes them 3-5 days but some can do it straight away if they don't need you to sign the dd mandate). Get your bank details over to benefits office and explain the situation, also look on the benefits website because the government used to do small crisis loans tied to your benefits if you're really in trouble. If you don't shut your account down A&L probably will, they did with me and their debt recovery people are trying to get the overdrafticon money off me....not getting it though! Put in my mcol and waiting for the reply.
    I was 'brickin it' at one stage but if you take the advice from everyone on this site, stay resolute and don't panic you'll be fine. There are thousands of people here who can give you moral support and advice from previous experience. Good luck


  4. #4
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    Default Re: A&L are bleeding me dry

    Thankyou, it just feels very overwhelming to me right now. First thing tomorrow Im going to the bank that has my dormant account, Ive rung them but apparently I cant just do it over the phone. Then ring all my dd's, and DWP and get them all switched over...I assume then I need to contact A&L and tell them I am taking my business elsewhere? Argh, its all quite confusing


  5. #5
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    Default Re: A&L are bleeding me dry

    Tallulahbell keep your focus. There are various threads on here that have help on them for you. I realy feel for you as I have been distrought before with worry because of these charges.tc


  6. #6
    Site Team caro has disabled reputation caro's Avatar

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    Default Re: A&L are bleeding me dry

    Hi Tallulah, well done for posting and making a start. You are doing exactly the right thing by getting your old account up and running again. As well as sorting that out there are a number of other positive steps that you can take, to regain control of your finances.

    1. Send a S.A.R - (Subject access requesticon) to A&L so you can get all the details you need to make a claim.
    2. Tell A&L that you are placing the account in dispute, so they cannot take any action against you.
    3. Income Support is a benefit to enable you to live, and the bank should not be taking your benefits. They have to give you your money, so send, or better still, take a "letter of appropriationicon" to A&L so that you can get the money you need to live on. I have pasted some information below which we received from an Advice Line which explains this and tell you what to write. You need to fill in what you need the money for in your letter.

    1. The right of appropriationicon applies to any money paid into a bank account, so it isn't just for benefit payments and can apply to wages, pensions etc as well.

    2. As far as I am aware there is no argument the banks can use about what
    proportion of income can be protected in this way, and it shouldn't matter
    what the money is being earmarked for. The basic legal principal is that it
    is your money and if you state a preferred use for it before it is paid to
    the bank, then they can do nothing about it. The important point is that it
    must be in writing and must be done before the money is paid in.

    Most of our clients are on low incomes and can easily account for all the
    money going in. We usually suggest that where banks ignore the letter
    clients should threaten a complaint to the Financial Ombudsmanicon Service
    (basically because it is free, so is preferable to court action to recover
    money) - at this stage, most banks refund the money, but the ombudsman will
    look at what is reasonable, so there might be more of an issue if someone
    is earmarking money for something which isn't essential. The big problem
    with all of this is that it often gets resolved a few weeks later, so the
    real problem of having no money at the time hasn't been helped by the time
    the refund is made.

    3. The text of the letter I use for clients is pasted below - feel free to
    use this. Obviously the list of items would be changed in each case. If you
    are going to encourage people to use this, it is usually best to warn them
    that bank staff may well have no idea what the letter is about, so it can
    be awkward for people who are going into branches at the last minute and
    may be told that they are in the wrong and the bank will take their money
    anyway etc.

    Text of letter:
    "I am writing to inform you that I am due to have £x paid into my account
    on xx/xx/xx, and I wish to use my first right of appropriationicon to earmark
    this money for the following purpose:

    Rent £xx
    Utilities bills £xx
    Housekeeping money £xx

    I will withdraw the money on the day that it is deposited for the above
    use, and I would be grateful if you would ensure that any other payments
    out of my account do not interfere with this withdrawal."
    I hope this helps, but ask if you need further help.

    Fed up with bank charges?
    Email your MP TODAY!!!

    Sign the Petition

    When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

    END LEGAL LOAN SHARKING
    SIGN THE PETITION TODAY



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    The Consumer Action Group is a free help site.
    Should you be offered help that requires payment please report it to site team.

    Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
    Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
    Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

    Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  7. #7
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    tallulahbell Novitiate

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    Default Re: A&L are bleeding me dry

    Thankyou for the great advice Just got back from the bank that hold my dormant account, and was presented with a cashier that "had never done this before". Instilled me with great confidence. He then took my proof of ID etc...and photo copied it and said it had to go to head office to be authorised, so apparently I cant just start using my old accout yet, they treat it as a new account argh!

    In regard to claiming back my bank charges, I did start the ball rolling and got as far as the initial letter, to which they sent the standard reply everyone else on here seems to have received. I then dropped it as my son was ill, and havent persued it till now. Because of the time lapse do I restart with eltter one, or proceed to the second letter?

    Thankyou to everyone whos replied so far, its really helping, and stopping me cracking up!


  8. #8
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    Default Re: A&L are bleeding me dry

    I feel inclined to say just do the lbaicon. As you are on benefits there is a good chance you will be exempt from court fees. You will need to apply for exemption before making your claim and won't be able to use MCOL for your claim, but don't worry about that for the moment.

    Fed up with bank charges?
    Email your MP TODAY!!!

    Sign the Petition

    When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

    END LEGAL LOAN SHARKING
    SIGN THE PETITION TODAY



    What's Best for You?


    The Consumer Action Group is a free help site.
    Should you be offered help that requires payment please report it to site team.

    Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
    Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
    Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

    Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  9. #9
    Battleaxe
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    Default Re: A&L are bleeding me dry

    Tallulabell,

    Caro has given you the advice I was going to give. Once A & L receive the letter of appropriationicon, you will get a call from their credit control trying to bully you into coughing over your benefits or words to effect if we let you have that money we will have to send you account for collection. You will have to stand up to them.

    Ring DWP tomorrow and explain what is happening. I am sure they will make some arrangements for you to get your money.

    I was lucky enough to open a parachute accounticon and get my money paid into that account so A & L can't get their claws into it, even though they acknowledge the letter of appropriationicon I sent . They didn't send our account to collection and it is still open with £1000.00 o/d on it. MOTH's salary is still going into the account and I noticed the O/D is still there with no demand to pay it back yet.

    make sure all your DD's are cancelled even for the time it takes to get your dorman account operational, offter to pay manually. I did this and found every one obliging.

    If you take the letter of appropriationicon into the branch make sure you get a receipt for it and get the them to stamp it, things do get lost in internal mail.

    If you want support just PM me, Everyone is here to help you.


  10. #10
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    tallulahbell Novitiate

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    Default Re: A&L are bleeding me dry

    Great, I'll get onto the lbaicon now then, thankyou. Do I add the new charges onto the list of charges Id initially sent? Im a little bit concerned though that Lloydsicon may find a problem with activating my dorment account if they look into recent credit history.


  11. #11
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    Default Re: A&L are bleeding me dry

    Wow, you're all so helpful! I am feeling far more positive and like there might be light at the end of the tunnel, I just need to get on top of all this and grit my teeth. Like I said my only concern is with Lloydsicon being funny about my old account, Id assumed once i said I wanted to start re-using it that it would be simple, not have to go through their head office. Thankyou ever so much for the advice given


  12. #12
    Site Team caro has disabled reputation caro's Avatar

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    Default Re: A&L are bleeding me dry

    If it's likely to be more hassle getting the Lloydsicon account reactivated, just open a basic account with someone like Nat West. Even I managed to get an account with them and it was all quite easy online.

    Fed up with bank charges?
    Email your MP TODAY!!!

    Sign the Petition

    When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

    END LEGAL LOAN SHARKING
    SIGN THE PETITION TODAY



    What's Best for You?


    The Consumer Action Group is a free help site.
    Should you be offered help that requires payment please report it to site team.

    Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
    Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
    Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

    Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  13. #13
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    mickg23 Novitiate

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    Default Re: A&L are bleeding me dry

    Start procedures against A&L, I just got £7300 back off them for the charges they have over charged me. You can get your court fees paid to take it to court if you are on benefit. Go for it its your money.



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