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    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
    • The sign says "Parking conditions apply 24/7". Mind you, that's after a huge wall of text. The whole thing is massively confusing.  Goodness knows what you're meant to do if you spend only a fiver in Iceland or you stay a few minutes over the hour there.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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First Reply From RBS


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I have recently sent my Charges letter and Schedule of charges to the Middlesbrough Branch of the RBS (dated 14th oct).

 

To my suprise I recieved a reply dated the 20th, as follows:

Thank you for your letter of 14th Oct 2006 about charges. I am sorry you were unhappy with the service you recently received, but grateful that you took the time to write and explain why.

I am already looking into your concerns, and can confirm that I have today ordered historic statements in order for us to reconcile the charges quoted in your letter to your acounts. I will contact you again in seven days, either with a full response, or to let you know what progress I have made.

I shall do mt utmost to resolve your complaint quickly and to your complete satisfaction, but so that you are aware of all the options available to you, I have enclosed a leaflet that explains how we handle customer complaints.

Firstly, no Leaflet was included

 

Secondly, the date for the banks reply has passed, as has the 14 days I gave in my first letter.

 

What should my next point of action be??

 

Any help would be gratly appriciated

 

 

Regards

 

 

Chris Catron

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Guest willowb

So, that was the response to your prelim letter? and the 14 days is up? they are just stalling, pay no attention and send in your LBA. Give them 14 days from the date of posting your LBA and file your claim.

 

Good luck

Wxxx

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another 14 days of waiting then!!!!

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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Certainly is Stacey:p

 

Wonder how they'll take that, they said they would write again within 7 days and I'm still waiting for that one.

Request for repayment of charges (14th Oct 2006)

 

Reply Recieved (21st Oct 2006)

Letter Before Action (30th Oct 2006

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  • 2 weeks later...

More Stalling I Think:???:

 

Recieved two letters with in two days from RBS:

 

Letter 1 dated 31st Oct

 

Thank you for your Letter dated 30th Oct 2006 regarding repayment of charges and for your patience while I have been investigating your complaint. I am not yet in a position to respond to all your points in full because of a delay receiving copy statements

I am extremely sorry to have to keep you waiting, but rest assured, I will contact you again in due course.

Yours Sincerely

H Byers

Letter 2 dated 2nd Nov

 

RE: Case Reference 3849464

Thank your for your patience while I have been incestigating your complaint about charges made to your account. I am not yet in a position to respond to all your points in full because we have not yet recieved the copy statements but we are chasing this up.

I am extremely sorry to have to keep you waiting, but rest assured, I will contact you again within the next two weeks.

Your Sincerely

A Coote

So I have been sent two very similar letters from two different CSO's and one stating a time frame which is about to pass. Is this yet another delaying tatic?

 

I am also due to make a court application this week as the time scale for that is also due this week.

 

Should I send a letter first reminding them that I'm about to do that and pointing out that their own time scale has again run out?

 

Or should I just proceed straight to the court claim process??

 

Must admit starting to get a little nervous now!!

 

 

 

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