Hi.

My girlfriend bought a laptop from Comet yesterday (11/3/2014)

She was told it had a 64GB harddrive (was one of those ones where the front screen comes off making it into a tablet)

But by the time she got it home and had installed Windows 8 on it there was only 19GB left on the drive.

Today (12/03/2014) she took it back

(along with the backed up Windows 8 on a stick she was charged £30 for)

but has been told they wont do a refund,

and only begrudingly will do an excahnge.

Just wondering if someone could point out any rights she might have,

as she brought the laptop back within 24 hours,

and (as far as im concerned) was sold the laptop under mis-information

.Any advice would be appreciated.

Many thanks

Apologies for the paragraph, i did space the post out, not sure why its come out like that.

Hi Paul

Was it Comet or Currys?

Here's some info :- http://sogahub.tradingstandards.gov.uk/forcustomers

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

Hi.My girlfriend bought a laptop from Comet yesterday (11/3/2014) She was told it had a 64GB harddrive (was one of those ones where the front screen comes off making it into a tablet)But by the time she got it home and had installed Windows 8 on it there was only 19GB left on the drive.

 

Today (12/03/2014) she took it back (along with the backed up Windows 8 on a stick she was charged £30 for) but has been told they wont do a refund, and only begrudingly will do an excahnge.

 

Just wondering if someone could point out any rights she might have, as she brought the laptop back within 24 hours, and (as far as im concerned) was sold the laptop under mis-information.Any advice would be appriciated.Many thanks

it prob IS a 64Gb HDD

look in the bios or the size of C:DRive.

unless she SPECIFICALLY asked for 64GB of storage AFTER the install

then sadly the description is correct?

bit small for a laptop HDD mind, unless its a solid state [RAM] one

dx

I would hazard a guess the HDD has been partitioned and it is this that is being looked at.

if its one where the screen comes off then technicly its a tablet not a laptop

its likely to be flash memory and may be expandale, check the slots on the side

How did you buy from Comet? Do you have a time machine?