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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Dmr offering big big discount?


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Hi all

My other half took out a loan with toothfairy for £400 which escalated to £2500.

 

Now over the last month or so black water & DMR have been sending txts trying get her to make contact.

 

Now they have sent a txt saying pay £80 & they will close the account and if she doesn't face possible legal action or they will sell the debt on.

 

Now I think they are just dangling a carrot hoping she will bite and make contact.

 

Any thoughts on this one or could they be being genuine.

 

Thanks

Bigboj

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Hi

That does sound odd. While we know they paid a pittance for Toothfairy's loan book (7.5%+) it may be that they are not getting what they hoped for.

 

Asking for 20% of the debt is a possible good thing as the debtor gets clear and they make a profit.

 

Before even thinking about it, you want this in writing, not by text.

 

I am wondering if they will try and prey on a debtors ignorance. In a Full & Final settlement, if the debtor does not ensure the creditor does not sell on any remaining amount, they may just do that.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi

That does sound odd. While we know they paid a pittance for Toothfairy's loan book (7.5%+) it may be that they are not getting what they hoped for.

 

Asking for 20% of the debt is a possible good thing as the debtor gets clear and they make a profit.

 

Before even thinking about it, you want this in writing, not by text.

 

I am wondering if they will try and prey on a debtors ignorance. In a Full & Final settlement, if the debtor does not ensure the creditor does not sell on any remaining amount, they may just do that.

 

They did not pay a pitance!!! They are most likely the same people behind toothfairy who just moved around because their scapegoats like larholt coul not be used anymore. We have strong suspicions that they could be related to Tanja and Per Gullestrup but we need to prove it

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They did not pay a pitance!!! They are most likely the same people behind toothfairy who just moved around because their scapegoats like larholt coul not be used anymore. We have strong suspicions that they could be related to Tanja and Per Gullestrup but we need to prove it

 

 

Until we get equivocal proof of these statements, I cannot see this. There may be 'guiding hands' but they will be from a distance away. For this particular thread, we have to assume that some money changed hands so that the settlement figure means something.

 

I can only go on what I read in the media.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Until we get equivocal proof of these statements, I cannot see this. There may be 'guiding hands' but they will be from a distance away. For this particular thread, we have to assume that some money changed hands so that the settlement figure means something.

 

I can only go on what I read in the media.

 

There are two issues here: who they are and what they offered Craig. Their offer looks good and he should take it if he can get it in writing, it doesn't matter who owns dhr and wlp for the settlement. Who they are is of interest to me because I just can't let evil get away with it. If you can only go by what you read in the media, then good luck because you'll often be misguided. I go by what I know and if I don't know and truly care, I'll find!

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Any discount should be checked very carefully. Especially if involves pdls and their dcas.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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There are two issues here: who they are and what they offered Craig. Their offer looks good and he should take it if he can get it in writing, it doesn't matter who owns dhr and wlp for the settlement. Who they are is of interest to me because I just can't let evil get away with it. If you can only go by what you read in the media, then good luck because you'll often be misguided. I go by what I know and if I don't know and truly care, I'll find!

 

Fair enough! Rather than post on a different thread, why not start a thread with all your evidence so far. It would be useful to keep it all in one place rather than spread around the forum.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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As Silverfox says we have to believe what the administrators of the company says and is reported in the media.

 

The info I read was that the loan book is several million but only about 10& of that is classed as recoverable. For that a figure of about £25K was quoted. It strikes me that much less thatn 7.5% was paid in which case a settlement figure of 20% is probably quite reasonable, a nice little earner.

 

As for all the other allegations , I have yet to see a shred of evidence and without evidence Mr Gullstrup could i think sue for defamation although he may think it not worth his while

Any opinion I give is from personal experience .

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They did not pay a pitance!!! They are most likely the same people behind toothfairy who just moved around because their scapegoats like larholt coul not be used anymore. We have strong suspicions that they could be related to Tanja and Per Gullestrup but we need to prove it

I'd like to see this " evidence" and the foundations for these suspicions.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

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sorry, i meant that if they are connected to webloans, the 25000 they paid means nothing. To be honest it does sound like a ridiculously small amount anyway and is another argument in my mind to find out who dhr is. we could have all joined up and paid this amount and cancelled our loans cheaply!!! 25000 just doesn't sound right

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Hi all

My other half took out a loan with toothfairy for £400 which escalated to £2500.

 

Now over the last month or so black water & DMR have been sending txts trying get her to make contact.

 

Now they have sent a txt saying pay £80 & they will close the account and if she doesn't face possible legal action or they will sell the debt on.

 

Now I think they are just dangling a carrot hoping she will bite and make contact.

 

Any thoughts on this one or could they be being genuine.

 

Thanks

 

This could well be true. I have had dealing with these. I personal used this company. I had trouble paying back. I original borrowed £400 and which did escalate to £1028. I paid about 100. And had trouble with rest. I missed a few agreed payment. Then I contacted NDR. (Now black water but still use the NDR website so really it's just a different name) they told me if I paid 320 the account would be close and balance cleared and they give me 28 days to do this. And sent me email to confirm. Also said if I failed to pay it then would revert back to original balance. Now to unforeseen problems I failed to pay this and as they said to reverted back to original balance. I contacted them again. After contacting them they told me someone would call me. They did within the hour and after talking to her was put on hold and when she came back. She told me if I could pay 107 within 28 day again account would be closed. I was sent email again with new agreement on. I paid it and account is now closed. That was 2 months ago.

 

If you go on the NDR website and the the pay now section. Sign in with your email and contact number with the '0' missed reached with '44'. You will see what you owe and this will also show you what you owe after an agreed payment put into place. U can pay her too (I did).

 

On another point if you go on the tooth fairy website and just click apply now it won't let you. I think and does make sense. Tooth fairy as been closed down and that why the debt collectors are offering these lesser settlement. In Order for they to get at least some money.

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You should NEVER phone these people. Ever. They will say and do ANYTHING to get money from you. You should also only ever pay via standing order or a defunct bank account. DO NOT GIVE THEM YOUR CURRENT BANK DETAILS.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Well in this case it's sorted. The company as closed down. After reading about it on here I looked on Internet. And the citizen advice website. They have had there licence taken from them. U need to pay debt. It's an agreement. Regardless who it is with. So there for it is safe to pay. I have had no come back. And like I said it's been 2 month.

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Richard

I suspect your time scales are a bit wrong.

You say you paid 2 months ago and that was after not being able to pay the agreed amount within 28 days.

 

That sadly goes back to almost the exact date webloan processing went into Administration.

 

In my opinion it is not safe to pay by debit card or even god forbid credit card.

The safe way is either via faster payments or maybe even a cheque (for those of us that still have cheque books)

 

I have to say I seriously suspect your motives

 

I would also add that for some people even a 50% discount is beyond their means in a lump sum

 

Please remember that this shower paid an estimated 25K for recoverable assets of around about 750K although a director of the company suggested recoverable assets were twice that.

 

The fact the loan book was worth 10.8 million with less than 10% of that deemed recoverable does make me wonder how much of it was made up of charges and has there been any accounting fraud (just a question NOT an accusation)

Any opinion I give is from personal experience .

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Richard, I agree with fletch70. Your timing doesn't make sense. I don't know who you are but you're new. I also suspect your motives. You are encouraging us to deal with dhr on no basis and no written agreement and give them our account details. That's mad mate.

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Less of the personal attacks guys. Save it for somewhere else.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I think If you want to be rid of this matter, accept the F&F offer on the following conditions, which must be agreed in writing not text or e-mail.

 

 

1. The settlement is made on condition that the remaining balance is not to be sold or assigned to any 3rd party for collection.

2. All adverse data is removed from CRA files immediately.

3. These conditions must me confirmed in writing prior to payment being made.

4. Payment is made as a " gesture of good will and without admission of any liability".

 

 

Send the letter by signed for post and check delivery.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I have no issue whatsoever with someone paying off a debt with a full and final settlement if that is what someone wants. The suggestion that the Brig makes is a good idea , there are also full and final templates in the cag library.

 

Richard

There really is no need for that sort of language, I gave my reasons as to why I suspected what you said, it was the timing. I also said that IMO it is a very bad idea to pay by debit card, there are too many examples of the system being abused by creditors.

Sadly your post is the sort of thing that a troll employed by the creditor would place (not necessarily with the creditors knowledge) hence me being skeptical. The site team obviously accept you are genuine therefore I will not pass further comment

Any opinion I give is from personal experience .

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Yeah don't. What u say makes sense. I was just giving my experience. And anyway once it's paid as agreed and you don't feel your bank details are safe. It's simple get a new card. But I don't appricate you or anyone else suggesting I have motives. It's rude and perfetic.

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None of this is helping Craig, to continue in this frame is pathetic!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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And anyway once it's paid as agreed and you don't feel your bank details are safe. It's simple get a new card.

 

Sadly that does NOT work with PDL's as they utilise a mechanic known as a CPA.

 

And people really need to stop the back and forth trying to get the last word in. It doesnt add anything to the thread at all and just serves to derail it. It's much better simply to ignore the poster.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Less of the personal attacks guys. Save it for somewhere else.

 

Agree with that! Recently a few guys just pop up like this richardc123, brand new, never posted before, and suggest stupid things in favor of dhr. We have to be very minfdful that the dhr people or jordan taylor and Tanja Gullestrup have access to this forum just like us.

If dhr makes a good offer, it should be taken but make sure the conditions are right.

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