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Apparently this number is no longer valid
Save yourselves the trouble of fighting your way up the hierarchy of the Lloyds complaints process.
The number of their complaints department in Birmingham is:-
00 44 121 600 3222
This is not a number which is normally given out to the public. You may well be asked where you got the number from as this department does not normally deal directly with the public.
Say that you got the number from another LLoyds department and then get on with your complaint. (This is how the number was originally obtained anyway.) You will have saved many days of grueling telephone work by using this number.
Herewith the address for the Lloyds TSB Customer Scare centre for anyone unable to locate it on their web site (it's well hidden and looks like they don't want you to find it!)
Customer Care, Lloyds TSB, 125 Colmore Row, Birmingham B3 3SF.
Elsewhere on their site they suggest you can write to the address at the top of your statement.
Here is a direct telephone number for TSB, it is the department dealing directly with issueing copy statements. I got a phone call from them yesterday to advise my statements were getting printed but they were very busy, so busy I think this department has just been set up because of people claiming back charges
No is 0121 633 5411.
My claims
Halifax - Data Protection Act 26/5/06, non compliance of Data Protection Act 20/07/06, Prelim £260 3/8, LBA 19/8
TSB - Data Protection Act 25/6/06, total £225, Prelim 4/7, LBA 11/7, court claim filed 27/7
Capital One - DPA 20/06/06, Prelim £270 1/8 LBA sent 9/8
B.O.S CC - DPA 20/06/06, prelim 6/7 £130, LBA 21/7/06, court claim to be filed
Citi cards - Data Protection Act sent 20/06/06, prelim 26/07 £520, LBA t 14/8
Black horse finance - DPA 18/06/06, prelim 31/7 £180, LBA 7/8
Halifax joint account - Prelim 6/7 £744, LBA 22/7 court claim to be filed
My Mums claims
MBNA - DPA 13/06/06, Prelim 17/7 £738, LBA 7/8
Capital One - DPA 29/05/06, Prelim 10/8 £570
Barclaycard - DPA 20/06/06, Prelim 6/7 for £420, LBA 17/7 court claim to be filed
Littlewoods CC - DPA sent 3/7, non compliance of DPA sent 14/8
I got a letter back stating since I moved house I would need to pick up the statements from a local branch. I assume they have redirected internally. My experience so far with them has been quite good compared to other banks I am dealing with. A women called Gail called me to ask for my cc number and the number I posted was the number she gave me direct.
Hope this helps.
My claims
Halifax - Data Protection Act 26/5/06, non compliance of Data Protection Act 20/07/06, Prelim £260 3/8, LBA 19/8
TSB - Data Protection Act 25/6/06, total £225, Prelim 4/7, LBA 11/7, court claim filed 27/7
Capital One - DPA 20/06/06, Prelim £270 1/8 LBA sent 9/8
B.O.S CC - DPA 20/06/06, prelim 6/7 £130, LBA 21/7/06, court claim to be filed
Citi cards - Data Protection Act sent 20/06/06, prelim 26/07 £520, LBA t 14/8
Black horse finance - DPA 18/06/06, prelim 31/7 £180, LBA 7/8
Halifax joint account - Prelim 6/7 £744, LBA 22/7 court claim to be filed
My Mums claims
MBNA - DPA 13/06/06, Prelim 17/7 £738, LBA 7/8
Capital One - DPA 29/05/06, Prelim 10/8 £570
Barclaycard - DPA 20/06/06, Prelim 6/7 for £420, LBA 17/7 court claim to be filed
Littlewoods CC - DPA sent 3/7, non compliance of DPA sent 14/8
Chris Brown
Copy Statement Unit
Swallow House
PO BOX 139
10, Swallow Street
Birmingham
B1 2AL
0121 633 5452
COME ON LLOYDS WERE IS UR CHRISTMAS SPIRIT
PAY THE NICE PEOPLE OF CAG THER MONEY
SO FAR:
LLOYDS TSB:
29/05/06, - Data Protection Act sent
15/06/06, - Staements recived
19/06/06, 10:00 - Phoned Copy Statement Unit(0121 633 5452) - told them they didnt send full statements.
19/06/06, 11:00 - Call From Copy Staement Unit, Sending ALL Statements again INCLUDING the missing 3 Years.
24/06/06, - Statements recived
27/06/06, - Prelim Sent
03/07/06, - Standed Letter recived - LBA SENT
05/07/06, - More Statements recived
Well I just sent my claim for charges letter back to Chris Brown Swallow House where my statements came from, only for it to be returned with a message "address gone away!!" Anyone else had this?
Ms Janet Ayres
DSAR Team
C49 / TNT 25
Charlton Place
Andover
SP10 1RE
She's from the actual Data protection team. I eventually got a reply from her after writing to Penny Berryman to complain at no response within 40 days.
If the name of the claim is blue and underlined, click it to see how I did it.
Halifax - 1st Request for £3748.80 sent 10/06 Settled in full and 5% donated
Thought I'd add my contact into the mix.. sent my original prelim to my branch, got reply from:
Ms Musarat Siddique
Customer Service Recovery Centre
3rd Floor
125 Colmore Row
Birmingham
B3 3SF
Tel 0121 600 3623
If my reply or advice was helpful, please click the scales! ------- DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation. -------
Hi
I too have had a returned letter from Royal Mail sent to Copy Statement Unit in Birmingham, have just spoken to that Department and they have said not to put the PO Box Number in the address and it will reach them, so this is what it should read
Chris Brown Lloyds TSB
Copy Statement Unit
Swallow House
10 Swallow Street
Birmingham
B1 2AL
Hope this helps, looking forward to seeing some of you at the party on Sat
Contact: Jenny Walker (believed to be team leader)
Jenny.Walker@Lloyds TSB.co.uk
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
I have sent my letter for request of statements which I received from Swallow House
P.O.Box 139, 10 swallow Street, birmingham, B1 2AL
I am about to send my premilary Letter but where do I send this letter to.
deb
details provided by photoman
Buisness accounts Service Recovery Service Centre,
125 Colmore Row,
Birmingham, B3 3SF
Customer Support
Business Banking
Springfield House
45 Welsh Back
Bristol
BS1 4AG
Customer Services
Tel no 0121 600 3547 contact name Viv Lomas customer Service Advisor.
Originally Posted by fastpass Lloyds TSB Private Banking Limited is regulated by the Financial Services Authority and a signatory to the Banking Code. Registered in England and Wales no. 2019697. Registered office: 25 Gresham Street, London EC2V 7HN. Telephone 01444 459 144, facsimile 01444 418 347.
Please PM a moderator if you have any contact details for Lloyds that are not already here.
All posts that did not contain contact details for Lloyds have been deleted from this thread
When you want to fool the world, tell the truth. Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any
doubts.
All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.
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Phone number for Lloyds customer care department
complaints process.
Re: Customer Care Address for Lloyds TSB
