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Phones4u provided partially bank details


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Hello all,

 

I am not sure I am writing this thread in the right section, if not, please apologize.

 

I have a doubt about a behavior of Phones4u customer service.

 

I submitted some days ago a complain about a bad treatment I had in one of their shop. They answered me apologizing and offering me a refund of what I spent in their shop. To refund me they asked for my account number and sort code to process a Bank transfer.

As I don't trust so much to provide these kind of information via email I asked them to limit the risk if instead of my regular Debit card I could provide the data of an Orange prepaid Mastercard to make the transfer.

They answered me few minutes ago, saying that they cannot transfer money over a SIM card (they didn't even get the difference between an Orange Sim card and an Orange prepaid Mastercard) but the serious problem is that they provided me my bank details (that obviously they had stored for my previous purchase) via email asking simply to confirm them so that they can process the payment.

 

Please note that they provided my sort number completely and my account number hidden except the last 3 numbers.

 

Now I am wondering? They can do that? They can provide sensitive data with such simplicity? I first contacted them without provide any kind of information proving my identity, so what if I were a [problem]mer looking for someone sensitive information?

 

Suggestions & advices?

 

Thank you very much in advance.

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It is my understanding that they are not allowed to store the CVV number. This is against the VISA & MC guidelines.

 

I am sure others will look in later to advise further.

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