Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Before going down court route, Issue them with an lba.
The online system is mainly for England. You would probably be better getting yourself down to the sheriff court to file a claim (when and if you reach that stage). Take some time to read through some of the longer threads in the BOS/RBOS forum. That way there shouldnt be many surprises and you will get your money back fairly easily (even if it does take a couple of months)
hope this helps.
j
1/9/06 RBS claim #1
8/11/06 - claim settled
17/11 claim #2 started - incl creditcard
30/11 - CC statements received
31/11 - Prelims issued - RBS paying up, only M/C to go)
If any of my advice/ info has been helpful, please click the scales
Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional
Persevere and don't despair. I've spent the last few hours reading up on the same problem with the same bank. The link that did most to clarify the procedure for me was Unfair UK Bank Charges | legal help from Govan Law Centre, Glasgow, UK . Follow their links and they'll show you exactly what letters to write. You might find letters a drag but for me it's better than losing my cool in a verbal argument.
It seems to me to be important to realise that victory will require a bit of patience and determination to stick to the gameplan.
Hope it works for you. Good luck!