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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Premium Bonds - Cashing them question


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Since falling foul of the debt collection industry several years ago I have managed to exist without a bank account - difficult but I have managed it.

 

I have a small quantity of premium bonds gathering dust (a few hundred pounds) and rather than let this money stagnate I would like to cash them in.

 

My question is does the warrant issued have to be paid through a bank account or can I go into any bank with my passport and cash in the warrant for readies? I do not want to use any of the rip off facility services that offer to cash such a payment for a fee.

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Hello there.

 

I found this online about cashing in NS&I investments. The link isn't working for me, but the information in the heading seems to say it can only be to a UK bank or building society.

 

 

My best, HB

Illegitimi non carborundum

 

 

 

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Thanks HB,

 

I used your link and got through to the web site and the terms and conditions regarding premium bonds.

 

What a bummer! It looks like I cannot realise the funds from the bonds without a bank account. As I have a pile of debts registered against my name and one CCJ it is unlikely a bank will allow me to open an account as any credit reference check will start every alarm bell and klaxon going full blast!!

 

Or does anyone know of a bank likely to give someone like me a basic account? I have not held a bank account since my business went bust through ill health and me defaulting on every loan, credit card and overdraft I had at the time. - Though I have religiously maintained all agreed repayments set up at the time (about five years ago now).

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Most banks have a basic account that anyone can open and you can open a savings account with a building society.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Many thanks for the replies and suggestions.

 

I remember trying to open a basic bank account when everything went haywire for me and got turned down - so I simply ended up doing everything with cash only which proved to be extremely difficult and expensive. I did have a tax rebate which I had to turn to cash using one of the shylock services that will cash such a cheque for a hefty commission. At the time I only tried one bank (can't remember which one though) and the reaction I got simply put me off trying anyone else.

 

A search for a local credit union has failed to come up with anything and asking around locally just got me totally blank looks - but there are some local Building Societies but they seem to lack 'bricks and mortar' premises - it seems their business is conducted online so I would have exactly the same problems getting hold of cash unless they offer a debit card on a Savings Account (which seems highly unlikely).

 

Next week I may try a trawl of my local High Street and see what comes up. Or I may try and open an account over the Internet. If I can get an account opened I can try and reactivate my business interests again in a small way to generate a small income other than the pittance I survive on presently.

 

Anyway any other suggestions and recommendations are most welcome.

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Try nat west.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks Caro,

 

Before trying any bank I will have to see the current state of play with who owns my debts as the last thing I want is a bank trying a set off with any funds I deposit with them. For definite Lloyds are a no go area because of this. Most of my other debts have been sold on so many times it is difficult to remember who actually owns them anymore. One bank I do not owe anything to is the Coop but they do not have a presence locally.

 

Tomorrow I will check who the current leeches are that own my liabilities and work from there. I am presuming though that if the original debt was owned say by Barclays (Barclaycard) and the debt has been sold on Barclays will no longer have any interest in the debt? Or am I living in cloud cuckoo land and Barclays will apply a set off and seize the money?

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Coop have an internet bank called smile. All the usual facilities with debit cards and you can pay in at post offices or cheques by post.

 

Might be safest ......

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks again Caro,

 

I will give Smile a whirl tomorrow and see how I get on with them. It will be very strange for me coming back into the 'mainstream' financially again after existing in a cash only economy for the last five years or so! That is, of course, if I succeed in getting a basic account up and running.

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You've done well to avoid it for so long. Let us know how you get on.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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