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    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
    • Paragraph 23 – "standard industry practice" – put this in bold type. They are stupid to rely on this and we might as well carry on emphasising how stupid they are. I wonder why they could even have begun to think some kind of compelling argument – "the other boys do it so I do it as well…" Same with paragraph 26   Paragraph 45 – The Defendants have so far been unable to produce any judgements at any level which disagree with the three judgements…  …court, but I would respectfully request…   Just the few amendments above – and I think it's fine. I think you should stick to the format that you are using. This has been used lots of times and has even been applauded by judges for being meticulous and clear. You aren't a professional. Nobody is expecting professional standards and although it's important that you understand exactly what you are doing – you don't really want to come over to the judge that you have done this kind of thing before. As a litigant in person you get a certain licence/leeway from judges and that is helpful to you – especially if you are facing a professional advocate. The way this is laid out is far clearer than the mess that you will get from EVRi. Quite frankly they undermine their own credibility by trying to say that they should win simply because it is "standard industry practice". It wouldn't at all surprise me if EVRi make you a last moment offer of the entire value of your claim partly to avoid judgement and also partly to avoid the embarrassment of having this kind of rubbish exposed in court. If they do happen to do that, then you should make sure that they pay everything. If they suddenly make you an out-of-court offer and this means that they are worried that they are going to lose and so you must make sure that you get every penny – interest, costs – everything you claimed. Finally, if they do make you an out-of-court offer they will try to sign you up to a confidentiality agreement. The answer to that is absolutely – No. It's not part of the claim and if they want to settle then they settle the claim as it stands and don't try add anything on. If they want confidentiality then that will cost an extra £1000. If they don't like it then they can go do the other thing. Once you have made the amendments suggested above – it should be the final version. court,. I don't think we are going to make any more changes. Your next job good to make sure that you are completely familiar with it all. That you understand the arguments. Have you made a court familiarisation visit?
    • just type no need to keep hitting quote... as has already been said, they use their own criteria. if a person is not stated as linked to you on your file then no cant hurt you. not all creditors use every CRA provider, there are only 3 main credit file providers mind, the rest are just 3rd party data sharers. if you already have revolving credit on your file there is no need to apply for anything just 'because' you need to show you can handle money. if you have bank account(s) and a mortgage which you are servicing (paying) then nothing more can improve your score, despite what these 'scam' sites claiml  its all a CON!!  
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British Gas faulty prepayment electric meter destroyed several of my appliances


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Hi sorry to bother you

 

but I needed a bit of advice on what to do regarding British Gas

prepayment electric meter causing damage to all kitchen appliances

- some work but not how they used to

and others are completely broken down which being disabled are necessities to me.

 

The sequences of the matter are as follows:-

 

After 3 - 5 times of my electric meter [despite being in credit] tripping

or without warning cutting off all electricity power to my property and

 

following the damage it caused to my appliances in doing so

 

I wrote a Letter of Complaint to British Gas advising them of the incidents that had occurred and the damage caused due to the same

 

British Gas replied very quick, so credit where credit due,

and following a few emails and telephone conversations sent an electrical engineer out to investigate the case

- my son in law works as an electrical engineer for EON

and having checked all plugs, electrical appliances, main electricity circuits but not the electric meter

in case any repercussions came of him doing

 

although he advised that as far as he could see

it could only be the prepayment meter that was the cause of the issues and appliance damages.

 

British Gas Engineer came out and confirmed cause was old prepayment meter

and immediately replaced it with a new meter

 

he could not transfer the remaining credit shown on old meter onto new one

but advised soon as I put credit on new

key British Gas would transfer the credit amount owed to me from the old meter immediately.

Of Course this never happened.

 

When appointment was initially made

Complaints Handler dealing with my matter also confirmed that i

f the fault was found to be in any way related to any British Gas equipment or incorrect installation etc

then they would pay for the repair and replacement of any or all the appliances damaged caused by the same

 

Following Engineers visit received email from Complaints Advisor from British Gas

who was handling this case to ask me a number of questions about the damaged appliances

which in my opinion is there an admission of guilt but my opinion wont be British Gas' opinion.

 

I provided the information required without delay and received an out of office at the minute email from Complaint Handler

 

On 06.11.13 received email from someone else

firstly advising the complete opposite of what was initially told by person

who had been dealing with this matter from the beginning

 

as well as confirming that British Gas would not nor could be held liable for the replacement

or repair of my appliances as per their Terms and Conditions Booklet

which I have never been provided with by British Gas.

 

I had complained in 2012 about the electric meter but nothing was ever done about it by British Gas

can this fact be used as evidence relating to the current matter

 

I have kept all emails etc received in 2012 matter so can prove it to be correct

also when engineer advised me that the fault was with British Gas electric meter

there were 5 other people in my house at that time none of which are related to me

 

Regardless of everything he offered me £25 to end this matter

and I am in the process of telling him what he can do with this offer in polite terms of course

 

My question is

 

what should I do next ie Fight them or Give up .

 

Need to let them know right away what I intend doing and whether I accept their resolution offer

although personally I know what I would like to tell them not politely what or where they can shove their offer

 

In the meantime kindly note that

when I was coerced into switching to British Gas

what I was advised about with regard charges, prices and other matters

I have only recently found out was nor is not correct

therefore I believe I was mis-lead into switching from previous supplier by the door to door British Gas salesman

when he sold me his company on my doorstep

something I was not sure whether to include in my reply to British Gas' last email set out briefly above

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time to write to the CEO me thinks

 

if the appliances were, as you've been told, damaged by the faulty meter

 

they ARE responsible to repair or replace them.

 

dx

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

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If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I am struggling to understand how a faulty meter could damage appliances as 240v comes in one side of the meter and 240v leaves the other side.

 

If the meter was faulty the voltage could drop, but this in itself should not cause damage.

 

Can you please clarify this in more detail and also which appliances do you think have been damaged?

 

From your post it seems that BGAS have never admitted damage to any appliances at any point?

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Good question

 

all I was told when the man came out to check the appliances is that he said it was due to the appliances being in the middle of a power surge or something like that

and when the electric meter tripped the entire electricity supply including plugs, lights etc it did something to mechanism or something like that

 

all I know is that everything was working fine then when this fault started occurring

some did not work at all and others do work but not way they used to

eg freezer now needs defrosting every week whereas before it was no more than 2 times a year,

microwave gets to certain time ie 27 seconds and then turns off so u have to try and ensure it passes that timescale otherwise it will continue to cut out after that length of time.

 

After their engineer came out not only did he, a customer service advisor and the person dealing with this matter advise and confirm this was the case

but the latter sent me an email asking me to provide them with the appliances that had broken etc

so she could deal with my request for them to reimburse, repair or replace them as fault lay with them.

 

I am probably wrong

but to me that email admits responsibility for the damage

as prior to the engineers report all she wanted was dates times etc of when incidents occurred

what the meter said

what lights if any appeared or came on etc.

 

She did advise that if BGas were found to be at fault they would request additional information about the appliances like she has done

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Okay that now makes more sense to me.

 

What has happened is that the power dropped below and acceptable level for the appliance to function

and then suddenly increased back to the normal level.

This happens in less than 2 seconds and will damage appliances.

 

If you have emails where they admit responsibility, then they will have a hard time in court denying the charge.

 

Knowing BGAS they are pig headed and you need to persevere and this all takes time but in the end you should win.

 

BTW do you have any idea when the meter was last inspected?

BGAS should be able to give you this information as there will be a record on the meter history.

If it comes to light that the meter has not been inspected for 2 or more yrs,

BGAS will not have a leg to stand on as the rules in the Master Registration Agreement which ares sent to all suppliers annually

state in writing that a meter should be inspected at least once evey 2 years.

 

I am also fairly sure that a suppleir receives a notification when a meter is overdue for inspection.

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Thank u for that information

 

received email from someone else, who until now I have never heard or dealt with.

 

British Gas advised me that one of their employees would be assigned to my complaint

and any correspondence with me nobody else now apparently he has taken over

and reviewed the matter and advised me that apparently a clause within their Terms & Conditions Booklet states

they cannot be held liable or responsible for any appliances regardless of fault.

 

As since switching to British Gas I have never been provided with this Booklet nor any other documentation or literature from British Gas

but surely a clause like that would be illegal if they are to blame for causing the damage

 

TBH I get the feeling that this bloke is not only a chancer he don't know his ass from his elbow excuse the language

really riles me when he thinks that everyone is as thick as champ (Irish saying) meaning completely stupid

 

thank u again for taking the time to read and reply to my thread it is very much appreciated and means a lot

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The meter operator is the one responsible

however they are sub contractors of BGAS so ultimately BGAS are responsible.

 

As it is a consumer contract BGAS may be liable under the Unfair Terms in Consumer Contracts if they state they are not responsible for the supply to your home

which begins at the meter and nto before the meter.

 

As BGAS to confirm when last the old meter was inspected.

 

They may try and fob you off, but the details are available from the MO.

 

However theya re not supposed to delete the old meter details off their systems especially if there is a dispute.

 

You need to be firm and persevere.

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