Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

+ Reply to Thread
Results 1 to 8 of 8
  1. #1
    Basic Account Holder Irishama Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Aug 2013
    I am in
    Here or there definitely at one of the 2 locations mentioned
    Posts
    14

    Default British Gas faulty prepayment electric meter destroyed several of my appliances

    Hi sorry to bother you

    but I needed a bit of advice on what to do regarding British Gas
    prepayment electric meter causing damage to all kitchen appliances
    - some work but not how they used to
    and others are completely broken down which being disabled are necessities to me.

    The sequences of the matter are as follows:-

    After 3 - 5 times of my electric meter [despite being in credit] tripping
    or without warning cutting off all electricity power to my property and

    following the damage it caused to my appliances in doing so

    I wrote a Letter of Complaint to British Gas advising them of the incidents that had occurred and the damage caused due to the same

    British Gas replied very quick, so credit where credit due,
    and following a few emails and telephone conversations sent an electrical engineer out to investigate the case
    - my son in law works as an electrical engineer for EON
    and having checked all plugs, electrical appliances, main electricity circuits but not the electric meter
    in case any repercussions came of him doing

    although he advised that as far as he could see
    it could only be the prepayment meter that was the cause of the issues and appliance damages.

    British Gas Engineer came out and confirmed cause was old prepayment meter
    and immediately replaced it with a new meter

    he could not transfer the remaining credit shown on old meter onto new one
    but advised soon as I put credit on new
    key British Gas would transfer the credit amount owed to me from the old meter immediately.
    Of Course this never happened.

    When appointment was initially made
    Complaints Handler dealing with my matter also confirmed that i
    f the fault was found to be in any way related to any British Gas equipment or incorrect installation etc
    then they would pay for the repair and replacement of any or all the appliances damaged caused by the same

    Following Engineers visit received email from Complaints Advisor from British Gas
    who was handling this case to ask me a number of questions about the damaged appliances
    which in my opinion is there an admission of guilt but my opinion wont be British Gas' opinion.

    I provided the information required without delay and received an out of office at the minute email from Complaint Handler

    On 06.11.13 received email from someone else
    firstly advising the complete opposite of what was initially told by person
    who had been dealing with this matter from the beginning

    as well as confirming that British Gas would not nor could be held liable for the replacement
    or repair of my appliances as per their Terms and Conditions Booklet
    which I have never been provided with by British Gas.

    I had complained in 2012 about the electric meter but nothing was ever done about it by British Gas
    can this fact be used as evidence relating to the current matter

    I have kept all emails etc received in 2012 matter so can prove it to be correct
    also when engineer advised me that the fault was with British Gas electric meter
    there were 5 other people in my house at that time none of which are related to me

    Regardless of everything he offered me 25 to end this matter
    and I am in the process of telling him what he can do with this offer in polite terms of course

    My question is

    what should I do next ie Fight them or Give up .

    Need to let them know right away what I intend doing and whether I accept their resolution offer
    although personally I know what I would like to tell them not politely what or where they can shove their offer

    In the meantime kindly note that
    when I was coerced into switching to British Gas
    what I was advised about with regard charges, prices and other matters
    I have only recently found out was nor is not correct
    therefore I believe I was mis-lead into switching from previous supplier by the door to door British Gas salesman
    when he sold me his company on my doorstep
    something I was not sure whether to include in my reply to British Gas' last email set out briefly above


  2. #2
    Site Team dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Dec 2006
    I am in
    a sort of fire-fighting role here. Hate HFC & their compulsory PPI ethos
    Posts
    65,235

    Default Re: British Gas faulty prepayment electric meter destroyed several of my appliances

    time to write to the CEO me thinks

    if the appliances were, as you've been told, damaged by the faulty meter

    they ARE responsible to repair or replace them.

    dx


  3. #3
    Basic Account Holder Irishama Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Aug 2013
    I am in
    Here or there definitely at one of the 2 locations mentioned
    Posts
    14

    Default Re: British Gas faulty prepayment electric meter destroyed several of my appliances

    Thank u for both your thoughts on what actions to take and also for taking the time to reply means a lot so thank u again very much


  4. #4
    Gold Account Holder
    Help the CAG!!
    Download our toolbar
    Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    May 2006
    Posts
    5,267

    Default Re: British Gas faulty prepayment electric meter destroyed several of my appliances

    I am struggling to understand how a faulty meter could damage appliances as 240v comes in one side of the meter and 240v leaves the other side.

    If the meter was faulty the voltage could drop, but this in itself should not cause damage.

    Can you please clarify this in more detail and also which appliances do you think have been damaged?

    From your post it seems that BGAS have never admitted damage to any appliances at any point?


  5. #5
    Basic Account Holder Irishama Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Aug 2013
    I am in
    Here or there definitely at one of the 2 locations mentioned
    Posts
    14

    Default Re: British Gas faulty prepayment electric meter destroyed several of my appliances

    Good question

    all I was told when the man came out to check the appliances is that he said it was due to the appliances being in the middle of a power surge or something like that
    and when the electric meter tripped the entire electricity supply including plugs, lights etc it did something to mechanism or something like that

    all I know is that everything was working fine then when this fault started occurring
    some did not work at all and others do work but not way they used to
    eg freezer now needs defrosting every week whereas before it was no more than 2 times a year,
    microwave gets to certain time ie 27 seconds and then turns off so u have to try and ensure it passes that timescale otherwise it will continue to cut out after that length of time.

    After their engineer came out not only did he, a customer service advisor and the person dealing with this matter advise and confirm this was the case
    but the latter sent me an email asking me to provide them with the appliances that had broken etc
    so she could deal with my request for them to reimburse, repair or replace them as fault lay with them.

    I am probably wrong
    but to me that email admits responsibility for the damage
    as prior to the engineers report all she wanted was dates times etc of when incidents occurred
    what the meter said
    what lights if any appeared or came on etc.

    She did advise that if BGas were found to be at fault they would request additional information about the appliances like she has done


  6. #6
    Gold Account Holder
    Help the CAG!!
    Download our toolbar
    Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    May 2006
    Posts
    5,267

    Default Re: British Gas faulty prepayment electric meter destroyed several of my appliances

    Okay that now makes more sense to me.

    What has happened is that the power dropped below and acceptable level for the appliance to function
    and then suddenly increased back to the normal level.
    This happens in less than 2 seconds and will damage appliances.

    If you have emails where they admit responsibility, then they will have a hard time in court denying the charge.

    Knowing BGAS they are pig headed and you need to persevere and this all takes time but in the end you should win.

    BTW do you have any idea when the meter was last inspected?
    BGAS should be able to give you this information as there will be a record on the meter history.
    If it comes to light that the meter has not been inspected for 2 or more yrs,
    BGAS will not have a leg to stand on as the rules in the Master Registration Agreement which ares sent to all suppliers annually
    state in writing that a meter should be inspected at least once evey 2 years.

    I am also fairly sure that a suppleir receives a notification when a meter is overdue for inspection.


  7. #7
    Basic Account Holder Irishama Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Aug 2013
    I am in
    Here or there definitely at one of the 2 locations mentioned
    Posts
    14

    Default Re: British Gas faulty prepayment electric meter destroyed several of my appliances

    Thank u for that information

    received email from someone else, who until now I have never heard or dealt with.

    British Gas advised me that one of their employees would be assigned to my complaint
    and any correspondence with me nobody else now apparently he has taken over
    and reviewed the matter and advised me that apparently a clause within their Terms & Conditions Booklet states
    they cannot be held liable or responsible for any appliances regardless of fault.

    As since switching to British Gas I have never been provided with this Booklet nor any other documentation or literature from British Gas
    but surely a clause like that would be illegal if they are to blame for causing the damage

    TBH I get the feeling that this bloke is not only a chancer he don't know his ass from his elbow excuse the language
    really riles me when he thinks that everyone is as thick as champ (Irish saying) meaning completely stupid

    thank u again for taking the time to read and reply to my thread it is very much appreciated and means a lot


  8. #8
    Gold Account Holder
    Help the CAG!!
    Download our toolbar
    Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative Surfer01 Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    May 2006
    Posts
    5,267

    Default Re: British Gas faulty prepayment electric meter destroyed several of my appliances

    The meter operator is the one responsible
    however they are sub contractors of BGAS so ultimately BGAS are responsible.

    As it is a consumer contract BGAS may be liable under the Unfair Terms in Consumer Contracts if they state they are not responsible for the supply to your home
    which begins at the meter and nto before the meter.

    As BGAS to confirm when last the old meter was inspected.

    They may try and fob you off, but the details are available from the MO.

    However theya re not supposed to delete the old meter details off their systems especially if there is a dispute.

    You need to be firm and persevere.



Viewing CAG on a small screen? Switch to the mobile version of the site

Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE