Hi sorry to bother you
but I needed a bit of advice on what to do regarding British Gas
prepayment electric meter causing damage to all kitchen appliances
- some work but not how they used to
and others are completely broken down which being disabled are necessities to me.
The sequences of the matter are as follows:-
After 3 - 5 times of my electric meter [despite being in credit] tripping
or without warning cutting off all electricity power to my property and
following the damage it caused to my appliances in doing so
I wrote a Letter of Complaint to British Gas advising them of the incidents that had occurred and the damage caused due to the same
British Gas replied very quick, so credit where credit due,
and following a few emails and telephone conversations sent an electrical engineer out to investigate the case
- my son in law works as an electrical engineer for EON
and having checked all plugs, electrical appliances, main electricity circuits but not the electric meter
in case any repercussions came of him doing
although he advised that as far as he could see
it could only be the prepayment meter that was the cause of the issues and appliance damages.
British Gas Engineer came out and confirmed cause was old prepayment meter
and immediately replaced it with a new meter
he could not transfer the remaining credit shown on old meter onto new one
but advised soon as I put credit on new
key British Gas would transfer the credit amount owed to me from the old meter immediately.
Of Course this never happened.
When appointment was initially made
Complaints Handler dealing with my matter also confirmed that i
f the fault was found to be in any way related to any British Gas equipment or incorrect installation etc
then they would pay for the repair and replacement of any or all the appliances damaged caused by the same
Following Engineers visit received email from Complaints Advisor from British Gas
who was handling this case to ask me a number of questions about the damaged appliances
which in my opinion is there an admission of guilt but my opinion wont be British Gas' opinion.
I provided the information required without delay and received an out of office at the minute email from Complaint Handler
On 06.11.13 received email from someone else
firstly advising the complete opposite of what was initially told by person
who had been dealing with this matter from the beginning
as well as confirming that British Gas would not nor could be held liable for the replacement
or repair of my appliances as per their Terms and Conditions Booklet
which I have never been provided with by British Gas.
I had complained in 2012 about the electric meter but nothing was ever done about it by British Gas
can this fact be used as evidence relating to the current matter
I have kept all emails etc received in 2012 matter so can prove it to be correct
also when engineer advised me that the fault was with British Gas electric meter
there were 5 other people in my house at that time none of which are related to me
Regardless of everything he offered me £25 to end this matter
and I am in the process of telling him what he can do with this offer in polite terms of course
My question is
what should I do next ie Fight them or Give up .
Need to let them know right away what I intend doing and whether I accept their resolution offer
although personally I know what I would like to tell them not politely what or where they can shove their offer
In the meantime kindly note that
when I was coerced into switching to British Gas
what I was advised about with regard charges, prices and other matters
I have only recently found out was nor is not correct
therefore I believe I was mis-lead into switching from previous supplier by the door to door British Gas salesman
when he sold me his company on my doorstep
something I was not sure whether to include in my reply to British Gas' last email set out briefly above