Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    bendan78 Novitiate



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    Default Chromebook faulty, do I have any rights?

    I bought a Samsung Chrome 5 series on 05/01/12,
    the screen is not working properly,
    the screen only comes on if I get it to a certain position,
    if I tilt it even slightly forward or back it goes blank......

    I called Curries who said if it's over 12 months old they don't offer any repairs or help whatsoever!

    I called Samsung and I can send it to them and pay for any repairs!

    do I have any rights with Curries under the sales of goods act?

    Any advice would be appreciated thanks

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  2. #2
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    Default Re: Chromebook faulty, do I have any rights?

    hi and welcome to CAGicon
    typical response rom them
    ofcourse you have a right to a repair under SOGAicon!!

    you might have to get a report done though.

    http://sogahub.tradingstandards.gov.uk/

    dx

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  3. #3
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    Default Re: Chromebook faulty, do I have any rights?

    Sounds like LCD cable gone. Should be repairable through SOGAicon. Either get an independent report done or ask the store to check it regarding SOGA.


  4. #4
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    Default Re: Chromebook faulty, do I have any rights?

    great stuff thanks for the replies, I'll speak to Curries again and try being a little more pushy and see what I can do, if need be I'll get a independent report done....I'll update when I know more!


  5. #5
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    Default Re: Chromebook faulty, do I have any rights?

    Just an update......

    I called Curries back and explained as it was my right under the sales of goods act,
    I would be contacting a repairs company to give a independent evaluation of the faulty chromebook,
    and where did they want the evaluation sent,

    I was put through to a different section,
    and another chap answered and told me that
    "curries did not repair chromebooks,
    so once the warranty was up it would have to be Samsung that mended it!"

    I explained that the warranty made no difference to my rights under the sales of goods act
    and that if I could prove that there was a problem when I bought the chromebook
    and that it wasn't fit for purpose then I was entitled to a repair or replacement...
    ......the guy on the other end of the phone was pretty much shouting at me by this point!

    He eventually said he had to go and check whether what he was telling me was correct
    and came back on the line and has asked me to bring the chromebook to a pc worldicon to be looked at.....
    ....what happens next who knows,

    but at lots of points in the conversation I nearly gave up because the guy was very convincing
    and pretty aggressive but he was more helpful by the end of the call
    and said there was a "procedure" he could use! ,

    I'll be updating soon...

    ...thanks to the advice I got earlier today I may perhaps be getting somewhere?

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  6. #6
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    Default Re: Chromebook faulty, do I have any rights?

    well done

    STICK by the rules and they should too.

    it doesn't matter if 'they' don't repair chromebooks

    if it gone faulty its THEIR problem to sort out.

    and ideally within 28days.

    dx

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  7. #7
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    Default Re: Chromebook faulty, do I have any rights?

    Quote Originally Posted by bendan78 View Post
    I called Curries who said if it's over 12 months old they don't offer any repairs or help whatsoever!
    Standard manufacturer warranty should be two years. Have you tried contacting Samsung?

    "Ask not what your country can do for you, ask what you can do for Poundland"
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  8. #8
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    Default Re: Chromebook faulty, do I have any rights?

    nothing at all to do with any warranty time limits or any warranty at all.

    under SOGAicon they are required to repair/replace or refund

    as the retailer thinks fit.

    any warranty is in ADDITION to your rights under soga.

    don't get fobbed off.

    many curry's staff have little or no training in soga.

    dx

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  9. #9
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    Default Re: Chromebook faulty, do I have any rights?

    I called Samsung and they said the warranty was for one year.........I won't be buying Samsung again, It made me realise how little faith they must have in their products!

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  10. #10
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    Default Re: Chromebook faulty, do I have any rights?

    Quote Originally Posted by dx100uk View Post
    nothing at all to do with any warranty time limits or any warranty at all.

    under SOGAicon they are required to repair/replace or refund

    as the retailer thinks fit.

    any warranty is in ADDITION to your rights under soga.

    don't get fobbed off.

    many curry's staff have little or no training in soga.

    dx
    Thanks for the advice, I am due to go in to Curries on Friday, I was given a number for the Curries store staff to call so their head office can explain the situation to them but even so I expect it will be a battle!


  11. #11
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    Default Re: Chromebook faulty, do I have any rights?

    update....
    .....I'm now very frustrated!


    I went into Currys as I was asked to by the knowhow team,


    when I got to Curry's noone could understand why I had been told to go there......


    Curry's customer service called the number I had been given and


    I was told that I would receive a call and my Chromebook would be picked up as was the case with anything out of warranty....


    I just received a call and was asked
    "did I want to pay the fee now" and it was explained that I had to pay 50 to have the chromebook picked up,


    I asked to speak to a Manager and he said the Manager would tell me the same thing,
    I told him I would rather hear it from the Manager!

    Does anyone know what my rights are at this point?


    do I have to pay the 50 to have the chromebook looked at?


  12. #12
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    Default Re: Chromebook faulty, do I have any rights?

    no, it should be repaired under SOGAicon.


    they are really really terrible at soga.


    90% of the staff just do not have a clue.
    dx

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  13. #13
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    Default Re: Chromebook faulty, do I have any rights?

    Just had a call back from a Manager at know how, she said the last person I spoke to was wrong and I didn't need to pay for collection, I need to get an independant report stating what the fault is with a full breakdown of the cost of repair and forward that to them.


  14. #14
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    Default Re: Chromebook faulty, do I have any rights?

    Yep pcworldicon has two ways of doing it

    get an independent engineers report and they refund it

    or pay the 50
    and if its a manufacturing fault they then refund it, if not it pays for the collection and re-delivery i would guess

    Please note:
    • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
    • i am not legal trained in any form.
    • I have many experiences in life and do often use these in my posts
    if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful
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  15. #15
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    Default Re: Chromebook faulty, do I have any rights?

    If it is out of warranty, then nothing will be done. You always have the option of Care Plans, extended warrantiesicon, household insuranceicon, etc.
    Currys work in very close connection with the Sales of Goods Act, and all of their policies have been approved by SOGAicon.

    Good luck.


  16. #16
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    Default Re: Chromebook faulty, do I have any rights?

    Ukanon. You are COMPLETELY wrong


  17. #17
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    Default Re: Chromebook faulty, do I have any rights?

    that's the funniest quote about them I've heard in years!
    dx

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  18. #18
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    Default Re: Chromebook faulty, do I have any rights?

    Well my tv has stopped working after three years use. I requested currys inspect it under SOGAicon, which they have done and confirmed the fault is a manufacturing one. I have a depreciation refund on its way, as the part is no longer available for my screen. Seems like complying with soga to me dx.the difference is I didn't kick up a big stink on here about it, they do comply in my experience.


  19. #19
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    Default Re: Chromebook faulty, do I have any rights?

    They will only comply if they dont have a way out. If it is obviously a manufacturers fault, then they cant give excuses. have a read of the pcworldicon/currys forums and youll see what i mean.

    Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..


    If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks
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  20. #20
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    Default Re: Chromebook faulty, do I have any rights?

    They had a way out if they wanted, they could have told me it was accidental damage or misuse?



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