Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder veryannoyed Novitiate veryannoyed Novitiate

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    Exclamation ebay's address and contact information !!!

    Hi all

    I'm having grief with ebayicon at the moment - won't bore you with the details. It is a nightmare to contact them, as anyone knows who's ever tried... they don't seem to have a phone number, and searching round on the net, the odd one that does leak out as public knowledge is very quickly disconnected. I'm not sure of the legalities of that? I thought that any business operating online and taking payments for services HAD to have a phone number for complaints / problems?

    Anyway, after a lot of searching around, I have found the following information. Before moderators panic and remove this post, I stress this is PUBLICLY AVAILABLE INFORMATION from the companies house website. It has cost me a couple of quid to get it, but it is in the public domain, so no panic about data protection issues please!

    ebay UK limited registered address:

    EBAY (UK) LIMITED
    CARMELITE
    50 VICTORIA EMBANKMENT
    BLACKFRIARS
    LONDON
    EC4Y 0DX

    company number is 03726028

    There are 3 directors, 2 based in the USA and one here in jolly old england. His details are:

    [deleted]



    Not surprisingly, there are no phone numbers listed for ebay or carmelite or tjg sectretaries (ebay's company secretary - all based at the victoria embankment address), and mr McCullum's phone number is ex-directory.... ebay HATE being contacted by mere **** like us paying customers!


    Perhaps any budding miss marples out there can add more info?

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  2. #2
    Banned Karnevil

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    Default Re: ebay's address and contact information !!!

    got a ruddy intrum justita letter this morning from ebayicon for an unpaid account....I'd forgotten about the account - they dont write to you or anything just set the DCAicon on you . ggggrrrrrrr.

    sorry for hijack.


  3. #3
    Basic Account Holder veryannoyed Novitiate veryannoyed Novitiate

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    Default Re: ebay's address and contact information !!!

    the baskets!

    by the way, paypalicon's registered address is:

    PAYPAL (EUROPE) LTD
    HOTHAM HOUSE
    1 HERON SQUARE
    RICHMOND UPON THAMES
    SURREY TW9 1EJ
    Company No. 04056498


  4. #4
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    Default Re: ebay's address and contact information !!!

    Its it about your Unpaid Item Atrike you can appeal it here- Appealing Unpaid Item strikes


  5. #5
    Basic Account Holder veryannoyed Novitiate veryannoyed Novitiate

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    Default Re: ebay's address and contact information !!!

    I have put many appeals in, but ebayicon are not at all interested, basically. ebay are only interested in the seller as they are the ones they make the money from. Hence me finding out their address so I can send legal notices to them.


  6. #6
    Basic Account Holder foxyflugel Novitiate foxyflugel's Avatar

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    Default Re: ebay's address and contact information !!!

    Hi veryannoyed

    Been there with good ol' ebayicon!!

    I managed to contact them on 08707 307191.

    Word of advice - don't choose an option which can easily tell you what to do on ebay site to resolve it - go for one where u need to speak to someone - then you can get transferred through to correct department.

    Good Luck

    Foxy


  7. #7
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    Default Re: ebay's address and contact information !!!

    Take a look at http://auctionguild.com/generic17.html , contact information and scroll down for UK contact info.

    I spent some time pursuing ebayicon a while back - their numbers change regularly, but TAG is usually reliable.


  8. #8
    Basic Account Holder helljags Novitiate

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    Default Re: ebay's address and contact information !!!

    I've been trying to get a refund on an overbilling to the tune of about 420 for more than 3 months and they keep sending me the same kind of automated, ultra-polite, totally worthless responses. Who can I turn to for some support in this? Thanks, J


  9. #9
    Basic Account Holder helljags Novitiate

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    Default Re: ebay's address and contact information !!!

    BTW Foxy, that number got me through to paypalicon - are they one and the same?
    This is their UK number 020 8605 3000
    Use option 3 but you will only get through to a guy on reception who will not put you through to anyone else in the company. If only I had the money to really follow this through but there again if I had money would I be using eBay?

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    Basic Account Holder doompixie Novitiate

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    Default Re: ebay's address and contact information !!!

    Thanks for the info. Saved it as a precaution
    Hasn't paypalicon's address changed now though?


  11. #11
    Basic Account Holder peakbullmastiffs Novitiate

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    Thumbs up Re: ebay's address and contact information !!!

    I am an ebayicon seller and have had massive problems over past few months. Imy ebay name is same as name on here and now unable to list until they decide when i can again, asked why and appealed more than 30 days ago by email but no reply. I got some indian chap on phone and her fobbed me off after 30 mins of my call and told me they would only accept letters in own handwriting, so asked for a transcript of conversation under data protection law and will wait and see what happens. so not all sellers get it easier. thanks for the useful addresses will see what happens when they arrive.


  12. #12
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    Default Re: ebay's address and contact information !!!

    Quote Originally Posted by peakbullmastiffs View Post
    I am an ebayicon seller and have had massive problems over past few months. Imy ebay name is same as name on here and now unable to list until they decide when i can again, asked why and appealed more than 30 days ago by email but no reply. I got some indian chap on phone and her fobbed me off after 30 mins of my call and told me they would only accept letters in own handwriting, so asked for a transcript of conversation under data protection law and will wait and see what happens. so not all sellers get it easier. thanks for the useful addresses will see what happens when they arrive.
    any luck think they ned a dsar (costs 10)


  13. #13
    Basic Account Holder peakbullmastiffs Novitiate

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    Default Re: ebay's address and contact information !!!

    Sorry everyone! I completely forgot about my posting!.
    Yes I did get it resolved!. After my last call i spoke to a chap in Ireland, apparently the chap i thought was in India was actually on the same office as the Irish chap in Dublin. How stupid did I feel!
    Within 48 hours of me advising him, I had the directors address and a leter was sent my account was re-instated.
    Good luck to everyone in a similar situation. I believe from this month no negatives or neutral can be left-dont know when though, this hopefully will solve the problem.


  14. #14
    forgottenone
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    Default Re: ebay's address and contact information !!!

    ebayicon. Contact info ... nil. Customer service, nil.

    got a ruddy intrum justita letter this morning from ebay for an unpaid

    Had same a few weeks back, I was livid. Cos I'd paid fees up to date before it was sent. Basically, Ebay's adminicon eg record keepig, talking to even their own depts is shockingly shoddy. I contacted IJ, they had the cheek to tell me to contact Ebay or send them a bank statement as 'proof' I'd paid. Contact them by email I was told. Anyway, told Ebay to get it sorted pronto in several very long emails, messages; all took days to reply to, naturally. Unless it's a 'you are paying us' type thing they haven't got the resources to answer more quickly. Outlined how unhappy I was with Ebay, that they'd passed on my alleged debt to a DCAicon, a whole 7 days AFTER it was paid.

    What I didn't like was Ebay gave no warning as to 'when' this would happen and just did it anyway.

    Seems to be sorted now. Either way, IJ can get lost. I am not paying them the small amount as Ebay have received it. Ebay's excuse was that it can take a week for the info to get passed by them to IJ. But IJ's excuse was that they hadn't been instructed by Ebay it had been paid. Basically, this was almost two weeks AFTER it had been paid! So, load of waffle methinks!

    Loads of people, as you may know already, have had the same treatment from Ebay and IJ on this score. I googled, got dozens of postings both on Ebay's own forums and other sites.

    As to Indian Call centres ... same using their 'Live Chat'. Waste of time. Same stuff you'll get over the phone. Give them your ID, what it's about and, hey presto, when they suddenly realize a whole FIFTEEN minutes AFTER and say 'I see you are registered in the UK site' in other words we can't help you, go away! Thing is, soon as you give them your user ID they have that info eg where you are registered at their fingertips in front of them. Utterly useless.

    Besides which, which I also told IJ, if I hadn't paid my fees then my account would remain unsuspended. Simple logic when said and done. But DCA's don't have any.

    In the end Ebay told me to ignore what IJ had said. Hope it ends there because if it doesn't there's gona be a whole load of more emails to them at Ebay. Really apalled, disgusted with them for doing this. Chasing me for a debt I'd already paid! Ridiculous! Now, they blame their 'automated systems' for all this. Natch.

    The no negs from sellers to buyers applied from 1st May.

    I have since learned that the amount IJ claims you owe is actually a well known [problem].


  15. #15
    Basic Account Holder vixsta14 Novitiate

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    Default Re: ebay's address and contact information !!!

    ebayicon are currently chasing me for the miniscule sum of 1.16. Whilst a small amount which I could pay I refuse to on the basis that I havent sold anything for over six months and they seem unable to give me clarification as to where they got the figure from. Ahhh I give up I shall await the DCAicon.


  16. #16
    Basic Account Holder ClothKap Novitiate

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    Default Re: ebay's address and contact information !!!

    Acutally moderators, the names and addresses of directors are also public domain items (by law).
    Currently the UK MD is Mark Lewis
    President of Market Operations is Lorrie Norrington
    and
    Senior VP Europe is Douglas McCallum.

    ebayicon is actualy run from Luxembourg, presumably to circumvent UK laws about e-commerce and geographic addresses.
    Their so calle "Trust and Safety" team, are equally secretive, operating fro a PO box in Ireland.



    EBay do have a phone number for what they call "Customer Support", it is 020 8080 2105.

    As with "trust and safety" eBay seems to have its own dictionary, and you will find that what they call "support", has parallels with the way that Mr Hitler used to support the Jews.


  17. #17
    Basic Account Holder shaz1970 Novitiate

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    Default Re: ebay's address and contact information !!!

    Quote Originally Posted by ClothKap View Post
    Acutally moderators, the names and addresses of directors are also public domain items (by law).
    Currently the UK MD is Mark Lewis
    President of Market Operations is Lorrie Norrington
    and
    Senior VP Europe is Douglas McCallum.

    ebayicon is actualy run from Luxembourg, presumably to circumvent UK laws about e-commerce and geographic addresses.
    Their so calle "Trust and Safety" team, are equally secretive, operating fro a PO box in Ireland.



    EBay do have a phone number for what they call "Customer Support", it is 020 8080 2105.

    As with "trust and safety" eBay seems to have its own dictionary, and you will find that what they call "support", has parallels with the way that Mr Hitler used to support the Jews.
    Hi ClothKap, as you know so much about ebay, can you give me a contact address where I can send an email??
    Cheers
    Shaz


  18. #18
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    Default Re: ebay's address and contact information !!!

    Quote Originally Posted by veryannoyed View Post
    I have put many appeals in, but ebayicon are not at all interested, basically. ebay are only interested in the seller as they are the ones they make the money from. Hence me finding out their address so I can send legal notices to them.
    Why are you pursuing ebay then?

    They are a hosting company for online sales, the contract and payment, is between you and your seller/buyer.


  19. #19
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    Default Re: ebay's address and contact information !!!

    Quote Originally Posted by ClothKap View Post
    .
    Their so calle "Trust and Safety" team, are equally secretive, operating fro a PO box in Ireland..
    Not very secret - they operate from ebayicon's European HQ in Clondalkin (west Dublin). They hacked me off royally, and I went to their building and refused to budge until a manager dealt with me. Their on site security staff were preparing to eject me from the building until I treatened to handcuff myself to the reception desk....


  20. #20
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    Default Re: ebay's address and contact information !!!

    Quote Originally Posted by Weird Al Yankovic View Post
    Why are you pursuing ebay then?

    They are a hosting company for online sales, the contract and payment, is between you and your seller/buyer.
    I think you are legally wrong because of the recent changes to Ebay's 'check-out' process.

    In the old days, buyers went to paypalicon to pay the seller.

    In these new, and frankly more convoluted, days Ebay manages the entire payment process. Ebay does this because it is paranoid about loosing potential listing fees and selling fees income.

    This is what happens:

    (a) buyer buys
    (b) Ebay invites/suggests/encourages the buyer to pay
    (c) Ebay then manages the entire payment process as if it was a Merchant. Ebay does, unlawfully in my opinion, exchange your Ebay information with Paypal using strange cookies 'co.uk' - not Ebay.co.uk or Paypal.co.uk but just plain 'co.uk'.

    In English law (I'm definitely not a lawyer) at the very least Ebay is acting as the seller's agent by arranging and supervising - actually absolutely controlling every aspect of - the entire payment process.

    You can not pay the seller directly. Paypal will object if you try to pay for an Ebay item and you click the radio button for 'Ebay Payment'. Ebay will and does block you having details of the seller's Paypal account.

    Ebay, being just another of those arrogant (in my opinion of course) US of A companies has yet to understand it can not keep taking the money then deliberately preventing the buyer get lawful satisfaction from Ebay as the seller's agent.

    Incidentally the London Ebay fax number is 020-8605 3001 and you can get the directors names and addresses from Companies House for just 1.

    Any skilled proficient web programmers (plus MySQL clustering experts and PHP fans) want to work for nothing initially building a competitor to Ebay? It will take 2 years to make something faster, better and more consumer friendly than slow, bureaucratic and cumbersome Ebay. The hardest thing is getting a suitable domain name and then getting domains all around the world. Initial enquiries to ebay (edit)


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