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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Help Re: Vanquis & Protect my id


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Hi,

 

Firstly I hope this makes sense.

 

My wife got a Vanquis credit card with a £250 limit back in March this year, however it seems that they also added Protect my id, (from Experian) adding a £6.99 fee each month, but my wife was sure she did not agree to this.

 

So after finding out it was an Experian product we tried firstly to login to the account on the Experian website, but we found that we could only get so far, they had my wifes name, her email address & even her date of birth, but it also asks for her mothers maiden name as the final security question, which we put in & it did not work. So after trying her mothers maiden & current surnames & then even trying my mothers we could not gain access. So I got my wife to ring Experian who could not find my wifes details at first, but after several different ways of searching, they eventually found her using our post code, but they asked several questions, which my wife answered & again it got to some where they were the wrong answers.

 

Now to be honest I'm rather angry with Vanquis, as I have found that they have been taking the minimum payments as requested each month, but as soon as the payment is taken they have been adding the £6.99 charge for this, plus interest & this then pushes the amount owed back over the £250 limit, so they then add another £12 charge on top.

 

Now with all these added charges, they then add the monthly interest on top of that, so the amount owed will NEVER come down, even when paying what they want as the minimum payment. Over the last few days/week we have been receiving several phone calls & texts demanding not only the minimum payment but also an EXTRA £23, to bring the account back to £250, but I have worked out that they have added nearly £32 in added charges this month, & last month it was close to £24 (added charges).

 

Experian themselves have had a letter sent to my wife to reclaim all fees paid as they say it was taken without my wifes knowledge, but we've been waiting several weeks now for any follow up on that.

 

So can someone possibly tell me do we have any rights against Vanquis for adding this Protect my id, plus all the interest & added charges that have came about through this.

 

Any help/advice would be gratefully appreciated.

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  • 2 weeks later...

Hi

These charges are unlawful and you should be reclaiming. (letters to help in library)

 

With the ID protection, This is usually discussed in a phone call.

 

If you are absolutely certain your wife didn't accept this then a formal complaint demanding a full refund of premiums paid plus associated interest at their contractual rate is in order.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi,

 

It's not something I know a lot about but would think when taking out the card there would be a bit about including this Protect my id, I also suspect it will be a 12 month contract.

These £12 charges are reclaimable, though getting the Protect my id cancelled I'm not so sure about.

Any advice I give is honest and in good faith.:)

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Hi,

 

It's not something I know a lot about but would think when taking out the card there would be a bit about including this Protect my id, I also suspect it will be a 12 month contract.

These £12 charges are reclaimable, though getting the Protect my id cancelled I'm not so sure about.

 

Here we go again Vanquis should have their credit license pulled once and for all. The amount of grief they give people is horrendous, I'm so glad they are out if my life at last.

although it took 4 years 300 plus incoming calls no visits 6 DCA's the final result was they closed my account refunded the entire balance, removed all data from my CRA file now I will never deal with ever again.

 

Unfortunately for the OP you will be in for a long run. Cancel any and all extras that are on the account reclaim all fees. I would also send off a SAR and see if yiu actually asked for these extras. Include in the request a transcript of you calls as well

 

MM

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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  • 1 month later...

Hi All,

 

Thanks for the replies.

 

I do know for certain that my wife did not agree to adding 'Protect My Id', but if she had of then we would have no trouble accessing her account direct, but as already stated we have no idea of any password & when trying to retrieve it we get stopped at the security questions as we don't have the correct answers.My wife tried calling Experian about the P.M.I. account & it took nearly 30mins for them to find the account & they themselves could only say that the answers they wanted to the security questions were wrong & all they offered was to have a form from a different company sent out to claim back any payments made for a fraudulently made account.

 

Vanquis are now threatening us with debt collectors, but I am sticking to my guns & will not be threatened or intimidated by them. I will send for the SAR as advised & I will write to both companies again & hopefully will get a better response, though I'm not expecting much from Vanquis.

 

Thanks again.

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It sounds very strange that you cannot access the accounts which makes me think that the protect my ID was set up with information taken from the application.

A man I know had this cover also but it was done over the phone and he felt quite pressurised into accepting it so I am thinking that Vanquis staff get commission on every policy sold. If so, this can easily lead to fraudulent 'sales'

 

You sound like you are on the ball with the SAR but with Experian, they will want as much proof of ID as possible to ensure there is no delay

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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when you have a payment etc problem they lock you out of your account on line.

 

There weren't any problems on the account when we discovered that they'd added protect my id. They have used my wifes name, email & d.o.b., but we had no idea what the password was for it & when we tried to use the 'Forgot password' option we were then asked security questions which we could not answer, so clearly someone at Vanquis made this without our knowledge.

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This is normal practice for Vanquis, I have been battling them for 4 years nearly my case is just about to end in my favour, its been through so many DCA's that it's unreal, send off the template letter for your harassment this could stop it, But I doubt it though, to stop this I had to change my fone number to a payfone and get them to ring me then all calls stopped at home, I threw everything CAG had o offer except a complaint to FOS, which I did this week I have got a good deal of the company on a full and final offer, subject to confirmation in writing, then this mess for me is over.

 

 

It took 7 different dca's tons of calls from them 2 official complaints a court case and finally a lone DCA. but in the end the hard work and sticking to your guns paid off, As far as ID protect and ROP just cancel it if they refuse cancel the DD, and if you have paid by card get a new one sharpish, you will be inundated with calls from the get-go so get that letter off asap, also keep a detailed log of all calls and bluff them and state the last person agreed to write off the debt, this will confuse them and they will toodle off to check it out, then call straight back and change your fone numbers.

 

 

Then in future stay off of the phone and stop going through the security questions or give them the wrong details, then say simply in writing then hang up, the peace and quite is blissful once they stop ringing you.

 

 

MM

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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Hi MM,

 

I have had a call late Friday gone from Experian re the Protect My Id account & they have confirmed that they have fully closed the account, well they fully closed it while speaking to them. The young lad I spoke to was very helpful indeed & he confirmed that they could see that we had never accessed the account, especially as I had told him we had never had any sort of mail from them as he confirmed the account had to first be accessed using a PIN number, which we never received. He also spoke to the relevant department about how the account was set up in the first place & this was apparently all done by Vanquis direct using a similar system that anyone would use when wanting to signup online. So they gave me all the information they could about how the account was setup & advised to send an SAR request to Vanquis as they would/should have records of the data input ie. name of the person who set it up & hopefully a log of security details which we & them did not know, so the SAR to Vanquis has gone today via recorded delivery.

 

Something else which happened with this farce last week was that we received a letter firstly on Wednesday from Vanquis warning us that they were getting ready to involve 'Impact Debt Collectors' in the near future, to get all money outstanding. But it seems they did not wait too long as we had a letter from Impact the following day (Thursday) threatening action & by friday we started receiving phone calls from them. So I sent Impact a letter on Thursday to inform them of the issues we have & to let them know we are seeking legal advice, which I know they received as I tracked it & the calls seemed to have stopped, so far.

 

I am just waiting on a written reply now from both Vanquis & Impact, so I'll keep you all informed & can't thank all who have replied enough, your help is very much appreciated.

 

Thanks

 

Dash

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Vanquis & Impact, Impact are Vanquis in house chasers, they are mean and nasty on the phones, like advised earlier get the numbers changed, call if you must from a pay phone they will ask is this your new number simply say yes can you update my file please, then for gods sake keep of that phone from now on, it will stop those nasty calls, but be careful when you actually give out your numbers in future, I never got my SAR from them but was not in the know in my early days of debt collection advise, but 5 years on it's much quieter on that front now.

 

 

Good going with the Protect ID but be careful in future with regards to all future credit, also keep and eye on your credit file and keep an up to date copy of it

 

 

MM

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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I never got my SARlink3.gif from them

 

Did you not get your tenner back? If not, I would be causing trouble for them to refund that money with interest for the 5 year loan :-)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lol have a look at my Vanquis thread then you will understand why I am not

 

 

 

 

MM

 

Blimey, they have taken you through the mill haven't they.

 

I am going to add something to your other thread as well.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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This is not acceptable, they have a duty to comply with a request and are not above the Law are they? If you really want to send it again, if they do in fact return it again make a formal complaint to the relevant dept. The get a letter off to OFT/FOS saying you have requested a SAR and that Vanquis refuse to comply with it

 

 

MM

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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