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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faulty LG TV


Steve82
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Hello people :)

 

I'm new to the site, and can do with some help.

 

I bought an LG LCD TV from Comet around 16 months ago. In a nutshell, around 3 months ago, I came home to find something very wrong with the screen. After the usual things (on/off, factory reset) it was apparent that the TV was broke. No worries I thought, its still under warranty...Ohhhhh dear. The TV was 13 months old (only a years warranty)

I rung LG and told them the problem, and as I thought, they said there warranty has expired, so I left it.

I rung a few local repair companies, and they said the problem sounds like the screen needs replacing (around £400)

There is no way I am paying that.

If the TV was 4 years old, I would have thrown it in the bin. If I had paid £200, I would have thrown it in the bin.

I paid £750 for it and it lasted 13 months...its been bugging me every day and was just wondering if there was anything I can do as Comet are now gone. I did mention the SOGA but the LG guy said that was between me and Comet (which makes sense). I did hear of another law about faulty goods going wrong under 2 years. Could I use this?

Basically I'm asking what my next step should be...Write a letter to someone, or just thrown it away?

 

Thanks for reading

 

Steve

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  • 1 month later...

Hi Steve82,

 

I had a problem with a top of the range Washing machine,

It was out of it's 12 months warranty, and from a catalogue.

As I was not the agent or had contact with the agent, I first rang LG customer services.

I was given the run around by them so did this:

 

[email protected]

 

 

This is the email of the CEO.

 

I wrote to him, explained that I had a report which said the machine was faulty.

It needed a new part, which was sent to a repair shop who fitted it and I was given any expenses that I had occurred, returned to me by a cheque.

Don't take no for an answer, quote SOGA and tell the ceo that you will not drop this matter and as the company head, he should be aware that you are not getting good customer service, which they pride themselves on!

It worked for me, let us know what happens

 

Best Wishes

 

Blueboy x

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  • 4 weeks later...
  • 2 months later...

The warranty that any item comes with generally is not worth the paper it's written on. That is to say that for example a TV that comes with a 12 month warranty that goes wrong after that period should still be repaired, the length of time after purchase of course is up for debate. As luck would have it Trading Standards have put together a document on this quoting the expected life of many items, a TV I think is five years (but don't quote me) so this would make the extra cover they like you to take out at the shop is just money in the bank to them. But a TV only one month over the warranty that was refused repair would defiantly get Trading Standards interest, depending on fault of course, tiddles the cat doing his thing on it might not get their interest in the same way as it just going bang with no outside help.

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