Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Rbos_what Should I Do


leroquoz44
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6388 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

HI

I sent off my sar to my branch and at the eleventh hour got my statements.

I wrote initial request for repayment which was unanswered and have since received a letter saying that their charges are legal etc.

However they are saying that they haven't received my original letter or details of charges disputed and have asked for this information so that they can investigate.

What should i do-ignore and raise small claims or resend my original

Any adice greatly appreciated

Link to post
Share on other sites

Have you just sen the preliminary letter or have you sent the Letter before Action too?

 

This is why you should really send the letters recorded delivery.

 

Send them a copy of the letters but proceed with your timescale.

HSBC

7th October 2006 - Prelim for £3078

24th October - LBA

7th November - Claim filed

11th November - Acknowledged with intent to defend

11th December - Defence filed

16th December 2006 - Offered full amount but no default removal. Rejection letter sent.

 

Halifax

7th October 2006 - Prelim for £3427

24th October - LBA

3rd November - Offered £913

3rd November - Accepted as partial payment

7th November - Claim issued

21st November - Acknowledged with intent to defend

11th December - Offered full amount but no late payment removal

4th January - SETTLED + removed adverse credit info

 

A & L

19th October - Prelim for £540

26th October - Offered £358

2nd November - Accepted as partial payment and LBA

27th November - SETTLED + removed adverse credit info

Link to post
Share on other sites

You seem to have missed out the preliminary letter stage and jumped straight to the LBA. If I were you I'd send another LBA, giving a further 14 days making sure you include your schedule of charges so they can't dispute you've sent all your information and given them sufficient time to settle before it gets to court stages. If you were to file a claim now, the bank would be able to contest that you did not give them a fair amount of time to deal with the matter. You have to be seen to be doing all you can to keep the lines of communication open and playing fair. If it ever did get to court you can be safe in the knowledge you have done everything by the book on your part.

 

Make sure you read, read, read! This will help:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-claiming-back-your.html

 

Good luck!

~

:p I'm a lover, not a fighter... well, most of the time :razz: ~

Link to post
Share on other sites

Thanks for support and I apologise for not making it clear

 

I have sent preliminary letter (recorded delivery) with my breakdown of charges

There was no reply to this and after 14 days I sent LBA recorded delivery and with breakdown of charges

The reply from the bank arrived almost bang on 14 days from the receipt of this,claiming not to have received first letter and offering to investigate if I let them know which charges I am disputing

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...