Ok, this is not about being fined by them, but, cut a long story short, they took my final settlement figure for my loan - out on the 4th October of £6800, but made a mistake and took out another £6800 the VERY NEXT DAY!!!!! Leaving me without money for 5 days! They've put it back and after a rather angry letter, they are offering me £100 'ex gratia' and have offered to pay my enevitable bank charges.
My question, should I take the money and run? Or shall I be asking for more compensation?
HELP please
!!!
Thanks!!!!
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