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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Pay Day Loans - damage to your future credit rating


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Thanks for that marooned, it answers the question - can you please provide a link to the quote :)

 

https://www.wonga.com/help/historical-debt-collection-issue-redress

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Any advice I give is honest and in good faith.:)

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:) Thanks marooned

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hmm, amended or removed?

Help us to keep on helping

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This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Hmm, amended or removed?

 

Good question..

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hmm, amended or removed?

 

Wonga is currently in discussions with credit reference agencies over what action can be taken, if any, to amend borrowers' credit files. The three credit reference agencies, Equifax, Experian and Call Credit, need to agree a universal approach – but discussions are “complicated” said a spokesman for Call Credit.

 

“What Wonga have agreed to do is admirable but that is a decision driven by their lending criteria,” he said. “How an individual has subsequently managed that debt is a completely different thing and it is too early to say whether this historic data [such as arrears] could just be erased altogether.”

 

Experian said: “It’s essential that people’s credit reports reflect the facts and we are working with Wonga to help ensure this is the case.”

 

Equifax said: “Wonga and Equifax are in discussion about the future of data sharing, but Wonga does not currently share its data with us.”

  • Haha 1
Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Any advice given by the unregulated CRAs has to be taken with a pinch of salt - we all know how bad they are at actually reflecting the FACTS and that they love 'passing the buck' when they, at the end of the day, are partially responsible for the financial mess this country is in.

 

I still cannot get any info out of them without having to supply documentary evidence for the last five years, and even then they 'cannot guarantee' to give me all the information as it is 'commercially sensitive' so therefore I am stuffed for getting credit for a long time to come.

 

Why WE have to pay to get OUR information is still a mystery, but of course this alleged 'debt industry' exists to feed on misery and poverty and doesn't really help anyone other than itself.

 

Rant over for today!

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SG, have you sent Subject Access Requests to the CRAs ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Wonga is currently in discussions with credit reference agencies over what action can be taken, if any,

 

It's the last two words that bug me !!

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Wonga is currently in discussions with credit reference agencies over what action can be taken, if any, to amend borrowers' credit files.

 

Even if there would be a decision to fix the wonga mess ups on peoples credit records it would probably still be quicker to just sit it out until it goes away six years down the road. Why? Wonga simply isn't the fastest company around, just look at what happened with the premised compensation for the fake lawfirm letters, not a penny has been paid yet, just letters being sent with stuff written in them along the lines of "bla bla excuses bla bla please give us 12 more weeks".

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I certainly would not disclose any closed credit accounts that were not on my credit file, as the information is only held for 6 years. They are relying on you to furnish them with this information, just the same as credit companies don't give 'reasons' why credit is declined I personally fail see why anything over 6 years old is relevant.

 

Anyone with half an idea on any major credit application, would assure that any searches are at minimum and any negative credit history has reached the end of its 6 year life before applying for anything.

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Well Ive decided to take my concerns to the FOS.... Im assuming they'll reply with the "tough, you took out the loans etc..." line but I made a point of highlighting that as per my credit card, I have ONE account with Wonga which realistically should reduce the amount of multiple entries, plus I have highlighted that their false claim of "improving my credit chances" has crippled any chance of me remortgaging my property (I have not missed 1 payment of my mortgage in 10 years but my current lender still wont touch me because of the PDL entries)

 

I shall keep you updated with the response.

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  • 1 month later...

I've been rejected twice this week when trying to remortgage. Both The Skipton Building Society and NatWest refused because of Payday loans on my credit file. The last one was over 15 months ago.

PDLs are apparently advising that the repayment of a PDL within the contractual period will help your credit rating. This appears to be inaccurate.

 

Main stream lenders are viewing the use of a PDL or short term loan as a negative. That at some point you have , even temporarily, had a financial hiccup.

 

Have you taken out a Pay Day Loan - repaid it within the contractual period and now find that you have been denied mainstream lending at preferential rates, or has your mortgage application failed because in the past 6 years you have needed to find short term borrowing.. fast !

 

Please post a summary of your situation below.

 

Most of the articles I have found, warning of this problem, are from 2012

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  • 1 month later...

OK so an update to my PDL saga. After taking out a second PDL with Wonga I was informed a few weeks later that under the new guidelines I would not have been accepted for the loan. This despite a gleaming credit file with no late payments or defaults. Wonga informed me that I would have to pay no interest on the PDL, and after its repayment it would be removed from my credit history.

This was completed by Wonga very quickly and no trace of the PDL shows on my credit file. I then contacted Wonga about my first PDL taken out in January 2014 with the sole purpose of improving my credit score as advertised. Which we all know to be inaccurate now.

After a shirt email exchange Wonga infromed me that they couldn't remove the loan from my credit history as they have a duty to report factual and accurately all such information????

Which then ask the question why did they delete the second PDL from my credit report?

I am continuing to have contact with them but feel I have hit a brick wall with them now as they just repeat the same message regarding the first loan.

If anyone has any idea how to progress with this, address to write to or experience in dealing with Wonga please let me know.

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  • 2 months later...

I have 13 separate entries for Wonga for previous pdl's which I am hoping to get removed after reading this thread. I was sent an email recently about one of my last loans being refunded and the CRA being informed. "We are working with the relevant credit reference agencies to remove records relating to this loan from your credit report. We will make best endeavours to complete this in three to four weeks. This will be done automatically and there is no further action required from you. "So if I wouldn't of passed the affordability check on that surely that stands for the previous loans?Also it would seem they had changed there email and dropped the credit file improvement text here's mine from Oct 2012wonga.com "Payment reminder for your wonga.com loan Hi We hope you found your wonga.com loan useful. We know life can be hectic, so this is a reminder that we'll be collecting your repayment of £246.41 from your debit card on 23 Oct 2012.We'll collect the amount that you owe from 5am on the promise date using the debit card details you've provided. If we can't collect the full payment when we first try, we'll make further attempts to collect the money from your debit card on more than one occasion, either in one payment or in several varying amounts, on a continuous basis until the amount you owe is repaid. We may do this over a period of time.If you're aware of any changes in your circumstances which might mean we can't collect the full payment from your card, you need to contact us immediately - at least one working day before the collection date.We hope you found wonga.com easy to use and that we may be of service again in the future.Best wishes,The Wonga Teamwonga.com"

 

 

"I feel sorry for people who don't drink. When they wake up in the morning, that's as good as they're going to feel all day.”

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  • 4 weeks later...

Good morning

 

Can anyone tell me if they have had any success with quickquid or payday UK as I've just had two mortgages refused because of payday loans and would like to forge ahead with more letters to them as they are refusing removal of any entries whatsoever. Many thanks in advance.

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You won't have any joy with removal of the entries as you did take the loans out. They 'cannot lie' to the authorities. The best you can do is wait for them to fall off.

 

I don't know of anyone who has just had an entry removed because it is detremental - you need a very very strong reason for that to happen.

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  • 3 months later...
My credit is now destroyed because of a payday loan! I am not even sure if I can rebuild it!

 

Start a new thread with the full history of this, john and maybe we can help :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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