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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
    • Please post up their letter so we understand what they've asked. You need to cover up your name and address and their reference number. HB
    • Hello,  I received the standard letter.  I don't understand No. 3: If this is in relation to a ticket irregularity, then if you were unable to produce a pass because you did not have it with you or if your pass was withdrawn because you were unable to produce a valid photocard to accompany it, please enclose a photocopy of the pass/photocard with your reply. Question: do i enclose my photocard? my partner's freedom pass was confiscated.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Natwest retail


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Hi all,

 

I have had a letter from wescot today chasing a debt from Natwest Retail. The balance is £318.99 Im guessing it was a joint bank account my ex and I had some years ago, possibly 4 or 5 years. If it is a bank account should I do a CCA request to wescot and maybe a SAR to Natwest?

 

Please help

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Hi, NO a bank account does not have a CCA 1974 agreement as it is not a form of credit, so no point in a CCA request.

A SAR will produce all the data on the account, but if this is a joint account the data you will receive from a SAR will be

restricted to data strictly referring to you only.

 

I would suggest the following letter to Wescot.

 

The Compliance Manager

Wescot Credit Services.

 

 

Ref: Use theirs:

 

Sir/ Madam,

 

I refer to a letter from Wescot date xx xx xxxx in which it is alleged that I owe a debt for £318.89 originating from and an account with Nat West, please not I have no knowledge of and do not accept any liability for this alleged debt.

 

Therefore Wescot Credit Services Ltd., must within 7 days provide unequivocal proof that I am the debtor it seeks, if such information in not forthcoming I will consider

the matter closed.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Thanks Brig

 

Ill give that a go

 

Good luck.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi all

 

Had a response from Wescot with regard to my prove it letter. They are asking for me to confirm my date of birth. The last address I lived with my ex and date vacated.

 

How should I play this one?

 

Often tempted when Wescot ask this to suggest reply I don't need to confirm my DOB as I already know it, thank you for your inquiry.

To reply normally I would state that if Wescot have been writing/calling they must already know who you are, and tell them that requiring such proof of identity is in breach of OFT Guidance on Debt Collection as it is entirely for them to prove you are the debtor (alleged) that they seek.

 

 

It is of course your choice of how you reply, my guess is they are using CRA tracing searches to confirm your ID.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi brig

 

Thanks again. Do you think this letter is appropriate?

 

Dear Sir/Madam

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

Yours faithfully

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Absolutely fine, just add as the last line:

 

This letter is NOT an admission of any liability to xxxxxxxx or any company it may claim to represent.

 

Don't want Wetcloths claiming it's an acknowledgment at a later date.:wink:

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 3 weeks later...

Hi everyone.

 

After sending a prove it emai to Wescot on 20/07/2013 I have heard nothing until today. A letter from Wescot saying their client has offered a discount. They do not state what or how much the discount is. It just asked me to call them within 10 days or the offer will be withdrawn and they will commence further collection activities. This account is in formal dispute. They have not replied to my prove it email. I have sent the email again but am not expecting a reply. What action should I take now if any. Thanks

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  • 3 years later...
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