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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Late taxi = missed train


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Hi all,

Yesterday I booked a taxi to take me to the train station and specified the time for it to arrive.

The taxi arrived 15minutes late and as a result I had to watch my train pull away from the platform when the taxi arrived.

This resulted in me having to buy a new ticket, close to £100.

 

The taxi company have described the situation as 'unfortunate' but do not accept responsibility.

I was told the taxi would arrive at the time I had requested and in my mind entered an agreement.

The train fare is substantial enough for me to feel I should go to Small Claims.

 

Am I right to do so?

Really appreciate your help.

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Just my opinion but a 15 min delay causing you to miss a train probably means that you should have given yourself more time to get there. I always aim to get to long distance stations one hour before departure in case of delays and if I arrive very early go and read the paper/get a coffee.

 

However, you have been let down by the taxi firm. A refund of the taxi fare would be good practice imo

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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Whilst we probably all sympathise to a greater or lesser extent, your complaint is obviously with the Taxi firm, but I very much doubt that you will derive any benefit from a civil claim in this case.

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Thank you everyone.

Daniella - no, I just specified that I required a taxi for a specific time. I did not give the details as to why.

 

MrHat - I see your reasoning and had my taxi journey taken longer than I anticipated then I would have to concede that it was my error.

 

Old CodJA - could you explain more?

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Did the driver give any reason for being late? Sometimes things are out of the drivers control and theres nothing they can do. Traffic, slow paying fare etc.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The possibility of a claim against the taxi firm would be stronger if you had said that you needed to catch a particular train. Then the despatcher may have suggested you book the cab for an earlier time in order to guarantee that you arrived on time.

 

I honestly don't think you would succeed in making a claim against them because I don't think any judge would agree that giving a desired time of pick up for a taxi or minicab constitutes a contract, bearing in mind that their arrival will be governed by traffic, an earlier pick up being delayed, and so on. Otherwise we would all be suing minicabs every time they were late, and they often are.

 

I would be absolutely fuming, like you, but I don't think you would win this and it would cost you even more money to take them to court and lose.

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No there was no reason. I phoned when it hadn't arrived and they said it was on it's way but it arrived 10mins after that call. As I see it the train company specified the time I needed to board the train, and I in turn felt I had specified the time I needed my taxi. Have agreements not been made in both situations?

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We don't know which taxi firm or where this occurred and in practice I doubt it matters all that much.

 

As an example this link shows the general T&Cs relating to one London cab firm and I guess that they are all pretty much the same:

 

http://www.tlctaxi.co.uk/terms-and-conditions/

 

It seems pretty well covered by Condition 3 in this particular list I'm afraid. I would expect all Cab firms have very similar conditions and unless you can prove that you were given assurances to the contrary, I cannot see much, if any, likelihood of success in taking this to civil action.

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I can't prove it as it is illegal for a consumer like myself to record telephone conversations. (The taxi firm are legally allowed to record them, which I would argue is a one-way defence, and have subsequently told me they record their calls)

In the instance it was a written agreement I would be able to prove myself and in no doubt they may alert me to the terms and conditions.

However I wasn't alerted to any problems: they agreed that the taxi would arrive on time and in doing so I believed they would. I could have asked my friend to give me a lift if I had warning the taxi would be delayed.

 

I feel I'm entering into a sounding like a broken record now. I'm trying to avoid being angry about it, but I want to understand why these circumstances are different. Please don't feel I'm trying to be antagonistic. I appreciate your help as always.

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no, I just specified that I required a taxi for a specific time. I did not give the details as to why.

 

Therein lies the problem I'm afraid.

 

The Taxi firm recording the call wouldn't really be a 'one-sided' defence if that recording showed that you said 'I need to be at xxxx station in good time to catch the xx.xx hours train', but if you did not make that stipulation I cannot see any impartial judgement falling in your favour.

 

The Taxi firm will simply counter by referring to their T&Cs and additionally will say something along these lines: 'if Mr X had specified a need to catch that train, we would have said his time-scale was probably unrealistic and we would have suggested he needed an earlier booking to allow for traffic etc'.

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I can't prove it as it is illegal for a consumer like myself to record telephone conversations. (The taxi firm are legally allowed to record them, which I would argue is a one-way defence, and have subsequently told me they record their calls)

.

 

It doesn't help with your original query, but why do you feel it is illegal for you (as a consumer, rather than as a business) to record a telephone conversation that you were a party to?.

 

What law have you been told you would be breaking?.

There are requirements placed on businesses who record their calls (as part of their licence to access the telephone network) but these are more (not less) stringent than for individuals.

 

I don't agree that a business is allowed to record calls to a business while an individual is not.

 

If one should advise the other party that the call is being recorded, the intent (or lack of) at time of recording to later share the recording with others, and the later admissibility of the recording into evidence can all be debated : but I don't believe it is illegal to record one's calls to a business.

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The difference is that trains and planes run to a published timetable and taxis and minicabs do not. Generally if you phone and specify that you have to catch a train or a flight then the booker will probably call out the job earlier. When I have made complaints to my minicab service - a large city wide one - about late minicabs they have said they call out jobs 15 minutes before the requested pick up, and really they are hoping that a cab will pick up and get there on time. However, if a cab has been requested for a train or a flight they call it early - maybe 30 minutes before it is due - which is why often when you do request one in these circumstances your cab may well turn up early.

 

I don't think a judge would accept that a cab arriving 15 minutes late breaks a contract because they can be held up by circumstances which are not their fault.

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Very unlikely to succeed in getting any more than a refund of the cab fare, is this a private hire cab or a Hackney?

It does appear as others have said you did not allow enough time to cover eventualities.

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Hello there.

 

I have to agree with the others, I'm afraid. I think you're going to have trouble proving this.

 

Too late to tell you this time, I know, but if I'm catching a train at a specific time, I tell the cab company the timings. They know what traffic conditions will be like at that time of day and allow long enough for me to arrive with time to spare.

 

My best, HB

Illegitimi non carborundum

 

 

 

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I'm with the others on this. I don't see how this is their fault. If a friend drops me to the station, (as they always do because it's too dark for me to walk there) I always make sure they leave early so that I have enough to get there due to traffic.

 

The taxi being late is generally out of their control. I've had taxis arrive late usually because they're doing other jobs.

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Well I suppose the sheer number of you saying I've got this wrong maybe is going to mean I must concede.

It aggrieves me: All I can say now is I wish when I had phoned them when it was late that they had and given me an ETA rather than saying it was 'round the corner'.

 

I was interested by this story I heard the other week:

 

bbc.co.uk/programmes/b006mg74/features/lawyers-personal-battle-with-tmobile-over-bill

 

I suppose I thought that an agreement made over the phone was still an agreement. If for example, as Old-CodJA states, I had stated it was for a train journey leaving at a specific time, I'm not sure how that why that should affect the agreement.

 

Anyway, it's a costly mistake, I'm upset about it and I'm trying not to get myself more upset about it.

Really appreciate all your help, genuinely. Any legal back up anyone could give would be great.

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I'm sorry we are not giving you much hope of suing them, but probably the first question the judge would ask would be, "Did you specifically say you had to catch the train at (time)?" and you didn't. If you do take this to court, and I hope you won't, then if the taxi firm defends successfully they may well ask for costs for someone having to take time off work to attend the hearing. Then you will have court costs and their costs on top of the £100.

 

I do think it would have been a goodwill gesture on their part if they had refunded your fare, but you can't insist that they do.

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