Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder mikesmotor Novitiate

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    Default rockwell/arrow - MBNA debt global - Claim form issued

    I've just had a phone callicon from a crowd called Rockwell. My question is, how would they get my phone number when I've never revealed it to them or the lot they say they're acting for. I've now changed it but how safe is it?


  2. #2
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    Default Re: Rockwell

    Unless your telephone number is x director (and sometimes even if they are) - BT publishes a list.

    You could have given your number to another creditor where your Credit files would be updated and the new number included.

    BTW, I have moved your thread to the correct forum..

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  3. #3
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    Default Re: Rockwell

    First of all, you do not have to speak to Rockwell on the telephone, if they ring again, refuse to go through any of their stupid data protection questions, interupt the child on the other end and say "in writing only" and hang up.

    Then wait until they send something through the post.

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    Basic Account Holder mikesmotor Novitiate

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    Default Re: Rockwell

    My phone is with Sky and I called them and they changed my number. Rockwell claim to have written to me on the 9th November, this could be a [problem] of some sort to find out who lives at what address. BTW when you fill out the electoral roll forms and you tick the box for them not to make your details public it would seem that certain info can still be found on sites like 192.com


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    Default Re: Rockwell

    Quote Originally Posted by mikesmotor View Post
    BTW when you fill out the electoral roll forms and you tick the box for them not to make your details public it would seem that certain info can still be found on sites like 192.com
    DCAicon's including Rockwell have a consumer crediticon Licence so regardless of what box you ticked, they have access to the complete unrestricted Electoral Register via the Credit Reference Agencies.

    Rockwell claim to have written to me on the 9th November
    Keep off the telephone, it's all lies and the person on the other end will say the moon is made of green cheese just to get a payment out of you.

    Stigman

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    NEVER telephone a DCA

    If a DCA rings you, refuse to go through the security questions, just say "In writing only" and hang up

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  6. #6
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    Default Re: Rockwell

    I have purchased a cheap PAYG phone and only give that number out if I have to provide a number.. eg.. the electoral roll - online shopping etc..

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    Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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    Default rockwell/arrow global

    I started a thread about this lot some while ago and it all went very quiet.

    Well they've just raised their ugly heads again.

    I wrote to the stating that documents sent to me claiming to be a credit agreement did not comply with the CCA s60.

    Their so called credit manager wrote saying that he could not agree with comments and therefore would recommence proceedings if I didn't get back within thirty days!

    I've written a preliminary letter stating that my comments are a matter of law and my previous letter stands.

    Should I wait for the thirty day period or should I send this letter now?

    Does anyone know if there is a link between Rockwell and Arrow Global and MBA

    Regards

    Mike


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    Default Re: rockwell/arrow global

    No link between Arrow and Rockwell other than everyone uses Rockwell when there’s no hope of recovery, except from the brain-dead.

    Can you direct us to your previous thread? Some background would be useful.

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    Basic Account Holder mikesmotor Novitiate

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    Default Re: rockwell/arrow global

    Not sure how to re direct you but the thread was about then fact that Rockwell managed somehow to get hold of my home phone number under the claim that they had written to me some time earlier. Incidentally this dispute goes back nearly four years involving Fredricson international and their tame solicitor Bryan Carter all of whom seem to have passed the buck or thrown in the towel.

    Regards
    Mike


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    Default Re: rockwell/arrow global

    This is your thread...

    http://www.consumeractiongroup.co.uk...72797-Rockwell

    ... but it tells us nothing about the account or the dispute.

    “The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

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  11. #11
    Basic Account Holder mikesmotor Novitiate

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    Default Re: rockwell/arrow global

    I've checked back in my files and it seems to have started about four years ago with a set up called Aegis. I asked for various documentation as there seems to have been a dispute over various charges. Aegis told ne that documentary proof would not be available. from ther it went to Fredricson and Bryan Carter and subsequently to Rockwell.

    All very complex and I would need to check my files a bit more deeply than I have done so however I've submitted a CCA s77/78 request and it would appear that this is what Rockwell are questioning!

    Regards
    Mike


  12. #12
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    Default Re: rockwell/arrow global

    you need to tell us about this debt.

    is it on your cra file too?

    dx

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  13. #13
    Basic Account Holder mikesmotor Novitiate

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    Default rockwell/arrow global - Claim form issued

    Can anybody help here.

    I have a disputed credit card account with MBNAicon.

    they passed this on to Fredricson International and there solicitors Bryan Carter.

    I sent in a CCA s77 request which never happened and then things went quiet.

    Then unbeknown to me MBNA appeared to have sold the account under a different number to Arrow Global.

    I sent letters explaining that the account is in disputeicon and CCA requests have gone in.

    Arrow sent me a copy of an application form claiming it is my credit aggreement
    and now I received through the post this morning county courticon claim forms.

    I know i have to send these back but some advice on the stance I should take would be useful.

    Regards
    Mike


  14. #14
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    Default Re: rockwell/arrow global

    You should have a look round at other similar claims that have been issued via Arrow to see what is going on and how you can progress

    You have a timeline that you need to adhere to -

    Date of issue ?? + 5 days for service = ?? + 14 days to acknowledge service = ?? + 14 days to submit defence.

    You can acknowledge service online using the password and claim number on your form

    When you acknowledge service, you should click on the "defend all" button that will allow you the extra 14 days.

    If you are not in possession of documents mentioned in the claim formicon then you will have to send a CPR31.14 request to the solicitor acting on behalf of the claimant.

    You will need to let us have more information if you require our help.

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    1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE
    2: Take back control of your finances - Debt Diaries
    3: Feel Bullied by Creditors or Debt Collectors? Read Here
    4: Staying Calm About Debt Read Here
    5: Forum rules - These have been updated - Please Read

    BCOBS

    2: Does your Bank play fair - You can force your Bank to play Fair with you
    3: Banking Conduct of Business Regulations - The Hidden Rules
    4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly
    5: Fair Treatment for Credit Card Holders and Borrowers - COBS



    Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

    PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE
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    Default Re: rockwell/arrow global - Claim form issued

    Hi mikesmotor,

    Arrow have a portfolio of very old MBNAicon accounts most nearly or actually statute barredicon, so does this show and credit file currently, do you know when it was defaulted and or the date of the last payment or acknowledgment.

    The ''app form'' is it complete with all the Ts & CS from inception to closure and ALL amendments through the life of the agreement and any other documents mentioned in those Ts & Cs if not it does comply:

    Carter as you may well know uses the court system to threaten and most often Carter will withdraw at first sign of a defence. (from experience of numerous Carter catastrophic claims).

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