Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder irishgal25 Novitiate

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    Default Wonga Repayment Plan

    Hi

    This is my first post and am looking for a little advice.

    I recently set up a repayment planicon for my wonga debt of 1100.

    The plan has been agreed and I have received the confirmation email of paying 120 over 10 months.

    I checked my online account and the interesticon has been frozen and the plan is showing on my account,

    however under the extend loan section it says the i have reached the maximum number of extensions and full payment is due on my original payment date.

    Is this standard when setting up repayment plans?


  2. #2
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    Default Re: Wonga Repayment Plan

    Ignore it and pay the agreed plan by standing order. Do NOT use a credit card and do NOT use direct debiticon.

    You have the agreement in writing, so if they breach it, you have full grounds to throw the account into dispute/deadlock.


  3. #3
    Basic Account Holder irishgal25 Novitiate

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    Default Re: Wonga Repayment Plan

    Thanks for the advice!! I contact wonga just to make sure and they have confirmed the plan is in place and that the first payment is not due until 19th July.


  4. #4
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    Default Re: Wonga Repayment Plan

    Did you get that confirmation in writing? From now on, you must get everything in writing, and NEVER use the phone to call them.


  5. #5
    Basic Account Holder irishgal25 Novitiate

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    Default Re: Wonga Repayment Plan

    I did get written confirmation!

    I have a record of all correspondence with them regarding this from the first email I sent explaining my financial difficulties,
    cancellation of CPA with both bank and wonga,
    screenshots of the I and E form,
    confirmation of plan from wonga,
    screenshots of account once the plan had been set up,
    confirmation of standing order set up etc!

    I'm not giving them any room to screw me over!


  6. #6
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    Default Re: Wonga Repayment Plan

    Good girl.


  7. #7
    Basic Account Holder stressed24 Novitiate

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    Default Re: Wonga Repayment Plan

    Hi,could I just ask,how did you set up your repayment planicon? I need to set one up but am unsure of the most successful way to go about it.
    Thanks.


  8. #8
    Basic Account Holder turkwyfe4lyfe Novitiate

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    Default Re: Wonga Repayment Plan

    Keep bombarding them with several emails a day until they get so sick of seeing your emails they see and send you an Income and Expenditure form you fill in online, and u can tweek figures where neccessary until the payment arrangement is to your needs then accept.


  9. #9
    Basic Account Holder irishgal25 Novitiate

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    Default

    Quote Originally Posted by stressed24 View Post
    Hi,could I just ask,how did you set up your repayment planicon? I need to set one up but am unsure of the most successful way to go about it.
    Thanks.
    I intially emailed them and got the standard email reply, I waited until 3 days before my repayment was due, filled out the I and E form online and it was set up in less than 10 mins! No need for phone callsicon and no hassle!


  10. #10
    Basic Account Holder stressed24 Novitiate

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    Default Re: Wonga Repayment Plan

    Hi, I need a little more advice ..please! I have emailed them twice now at customercare@wonga.com and have had nothing but the generic reply ..'we'l get back to you within 24-48hrs'. It's been longer than that and i'v heard nothing! Bit worried as my payment is due next week! HELP! ??!!


  11. #11
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    Default Re: Wonga Repayment Plan

    Secure your bank account , and stop worrying. If they refuse to reply, it's THEIR problem. Not yours.


  12. #12
    Basic Account Holder stressed24 Novitiate

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    Default Re: Wonga Repayment Plan

    Quote Originally Posted by renegadeimp View Post
    Secure your bank account , and stop worrying. If they refuse to reply, it's THEIR problem. Not yours.
    How do I secure my bank account?


  13. #13
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    Default Re: Wonga Repayment Plan

    Follow the advice in this thread. http://www.consumeractiongroup.co.uk...-Viewing)-nbsp

    Also consider the use of a parachute accounticon.


  14. #14
    Basic Account Holder stressed24 Novitiate

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    Default Re: Wonga Repayment Plan

    Thankyou.

    So I should call my bank and ask them to stop any further debits from Wonga?


  15. #15
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    Default Re: Wonga Repayment Plan

    No. You must write to them and hand it in to your branch. We've had many reports of people calling their bank, but the debits still go through.


  16. #16
    Basic Account Holder stressed24 Novitiate

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    Default Re: Wonga Repayment Plan

    Can't get to my bank now before due pay date! Is there another email address I should use? Is it worth me calling Wonga?


  17. #17
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    Default Re: Wonga Repayment Plan

    Never phone the Creditor. Keep everything in writing, so you have full evidence of what is going on. You could email the bank, but you would need to make sure you CC it to yourself AND get a read receipt to prove they recieved it.


  18. #18
    Basic Account Holder the tinkerman Novitiate

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    Default Re: Wonga Repayment Plan

    Hi irishgal25

    Just a quick question re your p/plan set up with wonga, I assume you went through wonga's online p/plan i & e but can see that you managed to set a standing order up with them, so does it give you the option to do this on the form and if not how did you go about setting the standing order up with them and did you tell them that you were cancelling the CPA and they were okay with this.

    Any advice would be grateful.

    Tinks


  19. #19
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    Default Re: Wonga Repayment Plan

    You tell the bank to cancel the cpa. Not Wonga.

    If you have their bank details then you set the SO yourself. You dont need permission from wonga.



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