Am at odds with an extended warranty. Please please someone provide me with some guiadance.

1. I purchased a machine, and an extended warranty. I cant post the link cos am a new joiner, but itis sold by Co-op, and the sales pitch goes as follows:

*For complete peace of mind we offer an optional warranty extension on most of the appliances we sell.

Offering cover for all parts, labour and call out (including new for old replacement) an extended warranty is a cost effective way to protect your new appliance.

The warranty extension may be purchased either at the point of sale or at any time within the manufacturers guarantee period as it is an extension to this.

Example: An appliance with a 1 year manufacturer’s guarantee and a 5 year extended warranty option would be covered for an additional 4 years.

When you take out a warranty extension the paperwork will be posted out by the provider within 90 days.

Our extended warranty is provided by Corporate Support Solutions whose full terms and conditions can be found on the following "

2.Reading the sales pitch there, especially the bit concerning "including new for old", I purchased the warranty.

3. The appliance broke down, and the warranty company spent 6 months during which I had to make many many calls, send letters etc. They finally offered me a replacement machine that has a much inferior spec. I rejected this idea.

My questions are:

a. Am I obliged to accept an inferior machine?

b. Exactly what am I entitled to? Am I entitled to insist on an exact same machine? What if the machine is superceded by a newer version?

I admit that I did not read the terms and conditions, but so what? The sales pitch ought to form part of any terms and conditions.

Hello and welcome to CAG..

First things first, and for anyone else reading this thread, Warranties are a waste of money!

You have SOGA which lasts for up to 6 years, any warranty they offer is an extra, well extra money for them. Unless the warranty is claiming to cover you for something else that is NOT in your rights under SOGA then it is a waste of money.

Now, how soon after you bought the machine did it fail? A week month 6 months?

Forget the warranty, have a read up on SOGA.

Thanks Bazooka Boo. The machine failed after 27 months. I will investigate SOGA.

Since the warranty provider wont fully fund a replacement, can I accept their cheque, and go after the retailer to make up the difference?

Where do I stand though, with the warranty provider, since I have already paid the premium? Should I be entitled to a new for old? After all, that is what the advert says?

Have you read the warranty policy? does it say the same thing about new for old in there?

in this case I would go with the extended warranty and demand NEW FOR OLD

as SOGA will only get you a refund pr replacement of todays value.

as the policy states

if you wish

scan up the policy

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all monetary figures and dates.

*********************************************************

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

try www.pdfescape.com TO BLANK STUFF,

*************************************************************

or

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or use www.pdfmerge.com

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice dd-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

dx

Thank you dx100uk, thank you conniff for your advice. I finally feel I am getting somewhere. Heres the policy document attached.

. In the event that the parts for a Productare no longer available,

or the Product is beyond economical repair,

Wewill base Our settlement on the replacement cost of the same or similar modelat the time of the breakdown.

. In the event that the parts for a Productare no longer available,

or the Product is beyond economical repair,

Wewill base Our settlement on the replacement cost of the same or similar modelat the time of the breakdown.

 

I am trying to figure out what that means.

1. Does it mean they dont have to supply a new machine but pay a sum of money instead?

2. The machine is just over 2 years old. It has been superceded by a newer model. The newer model is on sale for £524. I paid £448.

My question is, how much am I entitled to receive? 524 or 448?

Does depreciation come into it ?

Also, what about delivery/removal costs? Am I entitled to receive these?

And what about installing it?

as post one

new for old

where did that come from?

dx

as post one

 

new for old

 

where did that come from?

 

dx

That is on the retailer's website where they provide the option to purchase the goods and extended warranty. There is a button you press for more information about the extended warranty and when pressed, the paragraph that comes up is included in the first post above.

thrn I would demand the newer one

dx

From whom? The retailer or the warranty provider? The warranty provider has offered the original price I paid.They say they cant pay any more than what I paid. They say the newer model is not the same as the older one. They say my model is SMSl12, whereas the new one is SMSl22.

This is the Coop website link: http://www.coopelectricalshop.co.uk/eStore/Content/Warranties/

It states:

Warranty

For complete peace of mind we offer an optional warranty extension on most of the appliances we sell.

Offering cover for all parts, labour and call out (including new for old replacement) an extended warranty is a cost effective way to protect your new appliance.

The warranty extension may be purchased either at the point of sale or at any time within the manufacturers guarantee period as it is an extension to this.

Example: An appliance with a 1 year manufacturer’s guarantee and a 5 year extended warranty option would be covered for an additional 4 years.

When you take out a warranty extension the paperwork will be posted out by the provider within 90 days

Our extended warranty is provided by Corporate Support Solutions whose full terms and conditions can be found on the following.

Have also done a screenshot of the Coop website link in PDF for you attached below.

Now when you look at the below PDF T&C you will notice their is also no mention of New for Old anywhere.

This is Corporate Support Solutions Terms and Conditions in PDF:

Thank you stu007 for providing the links. I was unable to do that as a newbie.

thrn I would demand the newer one

 

dx

From whom? The retailer or the warranty provider? The warranty provider has offered the original price I paid.They say they cant pay any more than what I paid. They say the newer model is not the same as the older one. They say my model is SMSl12, whereas the new one is SMSl22.

From whom? The retailer or the warranty provider? The warranty provider has offered the original price I paid.They say they cant pay any more than what I paid. They say the newer model is not the same as the older one. They say my model is SMSl12, whereas the new one is SMSl22.

The warranty provides for new for old replacement. If they are settling by way of cash to enable you to replace, then it is the value of the new model. It is not your problem that their replacement model has a different number, with updated features. For them to only pay the price you paid, there would have to be a clause in the contract, which limited the value of a claim in this way. Advise whoever is dealing with this to think about it or you will ask Trading Standards to intervene.

The warranty provides for new for old replacement. If they are settling by way of cash to enable you to replace, then it is the value of the new model. It is not your problem that their replacement model has a different number, with updated features. For them to only pay the price you paid, there would have to be a clause in the contract, which limited the value of a claim in this way. Advise whoever is dealing with this to think about it or you will ask Trading Standards to intervene.

Thank you unclebulgaria7 for your clarification. Just one thing, you say " their replacement model ".......Question is who do you mean. The warranty provider does not have a list. The manufacturer has discontinued the old model, and a new one is on sale, with identical specification bar one, and that is it is quieter.

If I may take the liberty, and muddy the waters a bit, I have already replaced my machine, and am looking for a cash refund. I did so, because they were not responding to my letters/faxes etc. It is 6 months since the failure, and I needed the machine to do its job. Can I insist on a cash refund?

Thank you unclebulgaria7 for your clarification. Just one thing, you say " their replacement model ".......Question is who do you mean. The warranty provider does not have a list. The manufacturer has discontinued the old model, and a new one is on sale, with identical specification bar one, and that is it is quieter.

If I may take the liberty, and muddy the waters a bit, I have already replaced my machine, and am looking for a cash refund. I did so, because they were not responding to my letters/faxes etc. It is 6 months since the failure, and I needed the machine to do its job. Can I insist on a cash refund?

If you phone the Citizens Advice number in this link, they will guide you on the consumer law that will help you. I think you should be entitled to the current cash price of the replacement model. Where I am not sure, is whether this is the retailer, warranty company or manufacturers who are liable. The Citizens Advice people should know the answer, as they will deal with this situation on a daily basis.

http://www.tradingstandards.gov.uk/extra/contact.cfm?frmAlias=/contact/

If you phone the Citizens Advice number in this link, they will guide you on the consumer law that will help you. I think you should be entitled to the current cash price of the replacement model. Where I am not sure, is whether this is the retailer, warranty company or manufacturers who are liable. The Citizens Advice people should know the answer, as they will deal with this situation on a daily basis.

 

http://www.tradingstandards.gov.uk/extra/contact.cfm?frmAlias=/contact/

Thank you again unclebulgaria7. I certainly will. I feel so much better now with all the assistance I have been given here.