Recently the Manager at my local JD Wetherspoons Lloyds Bar, has lost the plot, and has begun barring people for raising concerns and complaints about the Pub.

I am looking for the email address, or physical address of the CEO John Hutson, as the head office are incompetent at the very best, simply churning out standard letter templates saying how sorry they are, and generally saying whatever they think you want to hear.

He is clearly threatened and is hiding something, otherwise he wouldn't have barred me, (getting one of his staff to do the dirty work).

I would have thought that any manager worth his salt would have approached me and asked me what the issues were, and address my concerns?

However, he hasn't done this, so I can only surmise that he is guilty of something which he wishes to keep hidden.

I couldn't care less about being allowed back in, as the pub next door is cheaper, cleaner, and customer focused, I am concerned that they (JD) will not address customers concerns, and simply bar them to get them out of the way..

Hello there.

This site might have the information you need. I googled uk ceo email addresses. I don't think it's connecting to the page I found, you may need to type in JD Wetherspoons, but it all seems to be there, email, phone etc.

http://www.ceoemail.com/index.php

My best, HB

[email protected]

Keep the link HB posted in your favourites for future use.

[email protected]

 

Keep the link HB posted in your favourites for future use.

Oh you little dancer!!!

Many thanks for that little gem Coniff, and thank you too HB, I got that site bookmarked but couldn't find the info I needed, maybe I wasn't looking hard enough?

I will update this thread with any success, or otherwise when I have compiled my letter/email of complaint...

Hi BB. It's not immediately obvious, but when you get through to this page after you've entered the company name, you click on the guy's name and it shows all the information.

UK Companies

Contact Name and E-mail Address

(Click on the blue text)Website (www) | Tel | Twitter | Facebook | YouTube | Google Map | Customer Services (CS)NotesJ D WetherspoonJohn Hutson, Chief Executive

www

CS

1 e-mail address found

HB

Well as expected really,

It all started off well, with a response from his PA within 20 minutes of emailing him, saying they would look into the matter urgently, then they passed it onto the Head of customer services, who simply disregarded all of my concerns, claiming that they do abide by relevant DPA, all signs are in place yadda yadda yadda, and they deem the matter closed and will not enter into any further correspondence about the issue??

Disappointed and very annoyed, a classic Profit before people organisation.

yip......only when they start losing enough customers will they deal with anything.

What was the reason for your complaint? Maybe theres another way to force their hand.

Well....

I first raised concerns when it first opened and they were storing chairs and tables in the fire escapes, I raised this issue immediately with my LA and the FB who carried out an inspection.

Signs were taken down off the door saying it was a fire escape, although it took them a further 14 months to remove the bulkhead maintained emergency light from above the door.

There were others concerns also, the latest being the price hike two days before the budget, of the pint of beer by forty pence!

However, they have now introduced a 'scannet' system, which they demand and force customers to hand over their driving licence or passport so they can scan it into the system, and take their photograph otherwise they are refused entry.

I have it in black and white that ID 'is' a condition of entry, BUT the scannet system is purely 'voluntary', something which the paramilitary doorstaff fail to inform customers, and the DPA sign, is a piece of A4 paper hidden away in the corner of the entrance which you can't see until you have had you passport or DL copied.

That was the final straw with the manager, who has barred most of the regulars who have questioned him. Only last night a friend who is a regular in their, and had been in their earlier with his family having some food,was refused entry because he didn't have a passport or DL to have scanned, he has vowed to never go in there again he is absolutely livid.

I am confident they are in breach of the DPA, there is no adequate signage, customers are not informed that their details are sold on to marketing companies, it just smacks of data mining to me!

yip......only when they start losing enough customers will they deal with anything.

As above.

Why not organise something, get some friends to gather with you and some placards. It's worked elsewhere. We have threads on here where people have sat outside a garage with a van and huge painted sign on it denouncing the garage and it worked.

Find all the review sites you can and put your info in there for the world to see.

[so I'm a not driver and gone into town for a bit of entertainment, why would I have my passport with me or perhaps I don't even have a passport.]

Bizarre situation. I should imagine that there has been some trouble in this particular establishment and perhaps the management are under pressure to sort it out. If this is not the case, then it is a really odd situation, which will kill off the business over a period of time.

Easy way to sort this out. Get in touch with the local press and have them investigate.

Hi Bazooka bill,never come accross this in a JD pub where abouts in the land is it,I go to the Linen Hall in Enniskillien Northern Ireland and the Standing order and Babbington arms in Derby and no ID required in any of them.

There are 3-4 wetherspoons near me, and i cant recall ever being asked for ID. Imho it really sounds suspect that he asks for ID before allowing you in or serving you. Perhaps get teh ICO involved or at least ask them what they are allowed to do, and if they are allowed to collect data in this way.

It may be that there are conditions attached to the premises licence worth looking at it you can get a copy from your LA. Not good but as I dislike Weatherspoons in general it dosnt surprise me although to be fair they can ban who they like for any reason just don't like their shoes for example as long as its not discriminatory, I personally would go elsewhere to drink because I don't think complaints will make a blind bit of difference

The ICO is my next port of call, I am going to give them a ring this week.

They have been told to use this device (scannet) by the local police, it's not a part of their licence...........yet!

And no other watering hole in the vicinity uses this system, and yes they are doing a great job of alienating the regulars, I can see this being turned into them being discriminatory, I don't have a driving licence due to disability, and why would I need to go out with a very valuable passport?

Local rag I think is another angle....

I would make their actions public, then go drink somewhere else. Theyll soon learn when their business fails to turn a profit and the manager gets fired or 'relocated'.

Tril advisor updated.... and there must be at least 15 regulars who no longer use the place now. We all drink next door!

Pleasure and welcome to CAG. I happened to notice there are other vids so i've posted a fun one here http://www.consumeractiongroup.co.uk/forum/showthread.php?197916-What-Made-You-Smile-Today/page322

post 6435

Must say, the call to the ICO was very painless, cheers!

Spoke to a very polite lad, explained my concerns and he gave me an email address to send them the evidence too, hopefully they will investigate....hopefully!

I don't doubt that they won't stop the use of this intrusive system, but at the very least it might force the manager to place legally compliant signs at the door or inside, rather than hidden away in the corner where no-one can see or have the option to opt out of the selling on of their details to marketing companies!

Local Rag next..

It's a system that a lot of public admitted places are using, and the use is growning so I don't think you will get it stopped.

Yes I know, it's not my intention to have them remove the system, it's simply to force them to act in a way that isn't so dishonest and draconian.

I do know of other venues that use the system, but at least they have educated door staff and the relevant legally compliant signs in place, and they do not force 100% of the customers to have their ID scanned and copied, nor their photograph and fingerprints taken. This is what I strongly object to, I'm perfectly happy to produce ID on the door to prove my age, but I am never going to permit anyone to photocopy my passport or drivers licence just to have a pint.

What's the latest on this one, Bazooka?

What's the latest on this one, Bazooka?

My apologies, don't know why it didn't flag up in my inbox?

The latest is that a very large group of us who used to use this drinking hole have now voted with our feet and drink elsewhere.

There is plenty of disgruntled views on Tripadvisor about this place too.

With a little luck it will lose it's licence as it is the starting point for fight nights on the weekend.

I am not surprised by your findings or comments. I have recently had the same findings by another Wetherspoon, manager [edited, please do not name individuals] - looks about as experienced as a *** in a make up parlour. Bad attitude, bad management, head office notification is a completes waste of time, they obviously like employing people with attitude.