Jump to content


  • Tweets

  • Posts

    • Farooq v evri is the judgement you want in.   Do you have a copy of do you want me to upload it again here?
    • I have added the correct format for the court. Country Court ..... as it was on the letter today, other letter had the justice.... . That is on the unredacted copy sent to admins email.   Which Evri judgement, could you give me a steer? Wadhwa one?   It's not in dispute, bar that paragraph you picked up. I was looking at that one, and I do agree it's pointless. Thank you for your help.
    • Firstly, and sorry for not asking earlier but have you submitted your DQ yet?
    • As suggested by JK2054 I'll email Evri to their small claims email address, attaching the label and collection receipt and quoting the Money Claims ref number. Is there anything else in addition to sending the email I should do at this stage? Rgds, J
    • Hi, I'd change justice centre to county court. I also wouldn't be including a telegraph article in the bundle. It doens't prove anything law and you don't have distribution rights on it. I also wouldn't personally break down the exhibits on the index page, normally people have a seperate page for this right before the exhibits. The main index page normally just says Exhibits to WX of [Your Name] or at least that's the format I use/see people here use, although really it makes minimal difference.   I also see that despite referencing several judgements you haven't included the EVRi one   paragraph 46 really needs to go imo it has nothing to do with anything. Your in court to apply the law to your case, not to tell the judge about a newspaper that means nothing to your claim.   I also see you've adopted the issues in dispute/not in dispute, which is also known as a scott schedule. if you are taking this approach, for things not in dispute I would say this needs to be things that are agreed between parties, not things like "There is no dispute that I am happy to supply all this evidence which is included in the court bundle." I would say that issues in dispute is to focus on the aspects of the claim that are in dispute, such as whether liability is limited by insurance or not, so I'd be changing that accordingly.   BF should be along shortly to advise on things.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Ingeus - Advisor Harassment/Data Protection


Piano Cube
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4018 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

So I'm with the work programme and have been taking temp work with agencies for a few weeks here and there over the last few months. I sign off JSA, then do a rapid reclaim so that DWP know the situation. I don't always tell my Ingeus Advisor and over the last week he has been demanding to know all the work info which I didn't think was relevant for him to know. After bombarding me with phone calls and answer messages, he phoned one of the agencies and they gave him details of all the temp work I had done.

I would just like to know where I stand. How much information do I have to give to Ingeus, why did this agency give out all this personal information to a stranger on the phone. Also as I now look like a pillock with the one agency and will never get any temp work again through them, will he now call round the other agencies demanding information, basically killing my chances of temp work.

 

Long post, but would appreciate any advice thanks.

Link to post
Share on other sites

You need to remove your consent. They ask so they can get payments for you working.

 

I agree and also tell them where to go if they contact you. This is nothing short of harrasment.

Link to post
Share on other sites

Remove my consent from DWP contacting Ingeus?

 

Hiya Rob

 

You can remove your data consent which makes it illegal for Ingeus to contact any third party regarding you. (except DWP)... withdrawing consent is perfectly legal and within the DWP rules.

 

It also means that when you find a job, Ingeus cannot acquire the details they require from your employer, which means they cannot claim any money..

 

This in turn means Ingeus wont waste their time on you and they will see you less and less.

 

If you need a letter to with draw consent, let me know.. [email protected]

 

Nimitz

Link to post
Share on other sites

So I'm with the work programme and have been taking temp work with agencies for a few weeks here and there over the last few months. I sign off JSA, then do a rapid reclaim so that DWP know the situation. I don't always tell my Ingeus Advisor and over the last week he has been demanding to know all the work info which I didn't think was relevant for him to know. After bombarding me with phone calls and answer messages, he phoned one of the agencies and they gave him details of all the temp work I had done.

I would just like to know where I stand. How much information do I have to give to Ingeus, why did this agency give out all this personal information to a stranger on the phone. Also as I now look like a pillock with the one agency and will never get any temp work again through them, will he now call round the other agencies demanding information, basically killing my chances of temp work.

 

Long post, but would appreciate any advice thanks.

 

Hiya Rob

 

Regarding your question "How much info do I have to give Ingeus?"

 

DWP rules state that you only have to give them your name and address, THAT'S ALL. You DO NOT have to give anything else ..NO email address, NO mobile no. NOTHING ELSE (unless you want to)

 

Nimitz

Link to post
Share on other sites

Im in a similar situation, I was with ingeus but found myself some self employed work so I signed off and refused to give any information to ingeus as I didnt want them to benefit financially for something they hadnt done. Evetually the phone calls and emails from ingeus susbsided but my wife answered one this morning and so my advisor was able to speak to me. I still refused to give them any information to "update their records" and asked them to stop contacting me, they said they couldnt as they were contracted to do so by the DWP. Is there a way to legally stop them calling me as I now consider this harassment.

Link to post
Share on other sites

Same as you Charlie Chester. Conscripted to WP July 2011, found work and signed off beginning of Dec 2011, ignored the minimal attempts of WP to engage with me i.e. appointment letters ignored, messages left on phone ignored. yesterday had message left on phone from wp that as I'd ignored there attempt to contact me my 'advisor' (who I've never met) would be coming round my house Saturday morning, or Sunday if Sat not convenient. Had to respond to this, left message with receptionist that 1. they wouldn't get an answer if they knocked on the door and 2. I'd call the police to have them removed from my premises. Upto this time no-one's come round but I don't want them to contact at all in any manner. Like you I'd like to know if there's any way I can stop them contacting me. I didn't sign the data protection waiver but haven't sent the 'do not consent' letter

Link to post
Share on other sites

Same as you Charlie Chester. Conscripted to WP July 2011, found work and signed off beginning of Dec 2011, ignored the minimal attempts of WP to engage with me i.e. appointment letters ignored, messages left on phone ignored. yesterday had message left on phone from wp that as I'd ignored there attempt to contact me my 'advisor' (who I've never met) would be coming round my house Saturday morning, or Sunday if Sat not convenient. Had to respond to this, left message with receptionist that 1. they wouldn't get an answer if they knocked on the door and 2. I'd call the police to have them removed from my premises. Upto this time no-one's come round but I don't want them to contact at all in any manner. Like you I'd like to know if there's any way I can stop them contacting me. I didn't sign the data protection waiver but haven't sent the 'do not consent' letter

 

Hiya

 

Glad to see you did not sign the data waiver, excellent. As for the harassment from the advisor: write to the Ingeus manager informing him that you regard the phone calls and visits as harassment and that you will be writing to the DWP to complain, inform him also that you will report Ingeus to the police if there are any further visits or phone calls.

 

They lied to you...they are NOT contracted by DWP to "up date their records"

 

My friend had the same problem, once he informed them of the above actions they stopped harassing him.

 

With the benefit of hind sight...you are only obliged to give Ingeus your name and address...ONLY.... you do not have to give them your email address and telephone number..(unless you want to)

 

This link takes you to the Provider Guidance.."the rules of the game" created by the DWP, that Ingeus MUST follow.... it makes interesting reading, you may be surprised to know just how much power you have, but didn't know you had..lol

 

http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/provider-guidance/work-programme-provider.shtml

 

Nimitz

Link to post
Share on other sites

Removal of consent letter here: http://consent.me.uk/workfareconsent/

Makes you completely worthless to them, you only then cost them money as they will never

get any outcome payment, can't contact anyone (work) etc..

 

Edit the letter to suit and get it sent in, I am taking some down to my local Ingeus on my next appointment and going to be an hour

early so I can hand them out, More people that do this the less money they make and finally drop the WP as its not making them any money.

 

George

Link to post
Share on other sites

Hiya

 

Glad to see you did not sign the data waiver, excellent. As for the harassment from the advisor: write to the Ingeus manager informing him that you regard the phone calls and visits as harassment and that you will be writing to the DWP to complain, inform him also that you will report Ingeus to the police if there are any further visits or phone calls.

 

They lied to you...they are NOT contracted by DWP to "up date their records"

 

My friend had the same problem, once he informed them of the above actions they stopped harassing him.

 

With the benefit of hind sight...you are only obliged to give Ingeus your name and address...ONLY.... you do not have to give them your email address and telephone number..(unless you want to)

 

This link takes you to the Provider Guidance.."the rules of the game" created by the DWP, that Ingeus MUST follow.... it makes interesting reading, you may be surprised to know just how much power you have, but didn't know you had..lol

 

Nimitz

 

Thanks Nimitz

Link to post
Share on other sites

Harassment is a criminal offence under several Acts :

Public Order Act 1986

Section 4A, inserted by the next mentioned Act, creates the offence of intentional harassment, alarm or distress.

Section 5 creates the offence of harassment, alarm or distress.

Criminal Justice and Public Order Act 1994

 

  • The Criminal Justice and Public Order Act 1994 only applies in England and Wales.

This Act provides means whereby intentional harassment, alarm or distress is a criminal offence. This makes all forms of harassment illegal, punishable on conviction by a six month jail term or a £5,000 fine. It is necessary to prove that the harasser's actions were intentional, and that someone was actually harmed by their actions.

Protection from Harassment Act 1997

Under this Act, it is an offence for a person to pursue a course of action which amounts to harassment of another individual, and that they know or ought to know amounts to harassment. Under this act the definition of harassment is behaviour which causes alarm or distress.

 

If the perpetrator is using the telephone, he/she would also fall foul of the telecommunications act and be in breach of T&C from their TelCo - Go to the Ocom page about harassment and lodge a complaint. In extreme cases, call the police. But to start with, a cease and desist letter should probably be sent pointing out the legislation they could be in breach of and remind them that proportional force could be used to remove an agent should they attempt a "home visit" without prior consent.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

I trimmed a little bit out when I sent the letter but you can send it all. You just need to give it to Ingeus at the moment, as they're the ones bugging you, though once you get a regular job and sign off for good you can also tell the DWP not to pass on any info to Ingeus using the same rule (and also by just filling in your ES40 signing-off form that you've found work and the job will last more than 5 weeks - no need to give the DWP your employers details)

 

Tell Ingeus you would like a letter of receipt to be sent to you, saying they have received your withdrawal notice - or if you're posting it, send it recorded delivery addressed to the manager. If you hand it to them be sure and tell them that it becomes effective immediately. What they should then do is to place a note on your file so that anyone opening it will see immediately that they're no longer allowed to pass on your data or contact anyone.

 

You can also mention that you're going to ask the DWP for a SAR (Subject Access Request) which is your right and means that Ingeus would have to hand over copies of all documents, emails and phone call records relating to you during your time with them. (Even if you don't actually intend doing it, it's well worth telling them you will, as it will make them even more cautious in what they do :)

Link to post
Share on other sites

(and also by just filling in your ES40 signing-off form that you've found work and the job will last more than 5 weeks - no need to give the DWP your employers details)

 

You don't even need to tell the DWP that you have found a job or give any reason for signing off. All that is required is a closure date for your claim.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...