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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Ingeus - Advisor Harassment/Data Protection


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So I'm with the work programme and have been taking temp work with agencies for a few weeks here and there over the last few months. I sign off JSA, then do a rapid reclaim so that DWP know the situation. I don't always tell my Ingeus Advisor and over the last week he has been demanding to know all the work info which I didn't think was relevant for him to know. After bombarding me with phone calls and answer messages, he phoned one of the agencies and they gave him details of all the temp work I had done.

I would just like to know where I stand. How much information do I have to give to Ingeus, why did this agency give out all this personal information to a stranger on the phone. Also as I now look like a pillock with the one agency and will never get any temp work again through them, will he now call round the other agencies demanding information, basically killing my chances of temp work.

 

Long post, but would appreciate any advice thanks.

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You need to remove your consent. They ask so they can get payments for you working.

 

I agree and also tell them where to go if they contact you. This is nothing short of harrasment.

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Remove my consent from DWP contacting Ingeus?

 

Hiya Rob

 

You can remove your data consent which makes it illegal for Ingeus to contact any third party regarding you. (except DWP)... withdrawing consent is perfectly legal and within the DWP rules.

 

It also means that when you find a job, Ingeus cannot acquire the details they require from your employer, which means they cannot claim any money..

 

This in turn means Ingeus wont waste their time on you and they will see you less and less.

 

If you need a letter to with draw consent, let me know.. [email protected]

 

Nimitz

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So I'm with the work programme and have been taking temp work with agencies for a few weeks here and there over the last few months. I sign off JSA, then do a rapid reclaim so that DWP know the situation. I don't always tell my Ingeus Advisor and over the last week he has been demanding to know all the work info which I didn't think was relevant for him to know. After bombarding me with phone calls and answer messages, he phoned one of the agencies and they gave him details of all the temp work I had done.

I would just like to know where I stand. How much information do I have to give to Ingeus, why did this agency give out all this personal information to a stranger on the phone. Also as I now look like a pillock with the one agency and will never get any temp work again through them, will he now call round the other agencies demanding information, basically killing my chances of temp work.

 

Long post, but would appreciate any advice thanks.

 

Hiya Rob

 

Regarding your question "How much info do I have to give Ingeus?"

 

DWP rules state that you only have to give them your name and address, THAT'S ALL. You DO NOT have to give anything else ..NO email address, NO mobile no. NOTHING ELSE (unless you want to)

 

Nimitz

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Im in a similar situation, I was with ingeus but found myself some self employed work so I signed off and refused to give any information to ingeus as I didnt want them to benefit financially for something they hadnt done. Evetually the phone calls and emails from ingeus susbsided but my wife answered one this morning and so my advisor was able to speak to me. I still refused to give them any information to "update their records" and asked them to stop contacting me, they said they couldnt as they were contracted to do so by the DWP. Is there a way to legally stop them calling me as I now consider this harassment.

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Same as you Charlie Chester. Conscripted to WP July 2011, found work and signed off beginning of Dec 2011, ignored the minimal attempts of WP to engage with me i.e. appointment letters ignored, messages left on phone ignored. yesterday had message left on phone from wp that as I'd ignored there attempt to contact me my 'advisor' (who I've never met) would be coming round my house Saturday morning, or Sunday if Sat not convenient. Had to respond to this, left message with receptionist that 1. they wouldn't get an answer if they knocked on the door and 2. I'd call the police to have them removed from my premises. Upto this time no-one's come round but I don't want them to contact at all in any manner. Like you I'd like to know if there's any way I can stop them contacting me. I didn't sign the data protection waiver but haven't sent the 'do not consent' letter

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Same as you Charlie Chester. Conscripted to WP July 2011, found work and signed off beginning of Dec 2011, ignored the minimal attempts of WP to engage with me i.e. appointment letters ignored, messages left on phone ignored. yesterday had message left on phone from wp that as I'd ignored there attempt to contact me my 'advisor' (who I've never met) would be coming round my house Saturday morning, or Sunday if Sat not convenient. Had to respond to this, left message with receptionist that 1. they wouldn't get an answer if they knocked on the door and 2. I'd call the police to have them removed from my premises. Upto this time no-one's come round but I don't want them to contact at all in any manner. Like you I'd like to know if there's any way I can stop them contacting me. I didn't sign the data protection waiver but haven't sent the 'do not consent' letter

 

Hiya

 

Glad to see you did not sign the data waiver, excellent. As for the harassment from the advisor: write to the Ingeus manager informing him that you regard the phone calls and visits as harassment and that you will be writing to the DWP to complain, inform him also that you will report Ingeus to the police if there are any further visits or phone calls.

 

They lied to you...they are NOT contracted by DWP to "up date their records"

 

My friend had the same problem, once he informed them of the above actions they stopped harassing him.

 

With the benefit of hind sight...you are only obliged to give Ingeus your name and address...ONLY.... you do not have to give them your email address and telephone number..(unless you want to)

 

This link takes you to the Provider Guidance.."the rules of the game" created by the DWP, that Ingeus MUST follow.... it makes interesting reading, you may be surprised to know just how much power you have, but didn't know you had..lol

 

http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/provider-guidance/work-programme-provider.shtml

 

Nimitz

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Removal of consent letter here: http://consent.me.uk/workfareconsent/

Makes you completely worthless to them, you only then cost them money as they will never

get any outcome payment, can't contact anyone (work) etc..

 

Edit the letter to suit and get it sent in, I am taking some down to my local Ingeus on my next appointment and going to be an hour

early so I can hand them out, More people that do this the less money they make and finally drop the WP as its not making them any money.

 

George

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Hiya

 

Glad to see you did not sign the data waiver, excellent. As for the harassment from the advisor: write to the Ingeus manager informing him that you regard the phone calls and visits as harassment and that you will be writing to the DWP to complain, inform him also that you will report Ingeus to the police if there are any further visits or phone calls.

 

They lied to you...they are NOT contracted by DWP to "up date their records"

 

My friend had the same problem, once he informed them of the above actions they stopped harassing him.

 

With the benefit of hind sight...you are only obliged to give Ingeus your name and address...ONLY.... you do not have to give them your email address and telephone number..(unless you want to)

 

This link takes you to the Provider Guidance.."the rules of the game" created by the DWP, that Ingeus MUST follow.... it makes interesting reading, you may be surprised to know just how much power you have, but didn't know you had..lol

 

Nimitz

 

Thanks Nimitz

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Harassment is a criminal offence under several Acts :

Public Order Act 1986

Section 4A, inserted by the next mentioned Act, creates the offence of intentional harassment, alarm or distress.

Section 5 creates the offence of harassment, alarm or distress.

Criminal Justice and Public Order Act 1994

 

  • The Criminal Justice and Public Order Act 1994 only applies in England and Wales.

This Act provides means whereby intentional harassment, alarm or distress is a criminal offence. This makes all forms of harassment illegal, punishable on conviction by a six month jail term or a £5,000 fine. It is necessary to prove that the harasser's actions were intentional, and that someone was actually harmed by their actions.

Protection from Harassment Act 1997

Under this Act, it is an offence for a person to pursue a course of action which amounts to harassment of another individual, and that they know or ought to know amounts to harassment. Under this act the definition of harassment is behaviour which causes alarm or distress.

 

If the perpetrator is using the telephone, he/she would also fall foul of the telecommunications act and be in breach of T&C from their TelCo - Go to the Ocom page about harassment and lodge a complaint. In extreme cases, call the police. But to start with, a cease and desist letter should probably be sent pointing out the legislation they could be in breach of and remind them that proportional force could be used to remove an agent should they attempt a "home visit" without prior consent.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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I trimmed a little bit out when I sent the letter but you can send it all. You just need to give it to Ingeus at the moment, as they're the ones bugging you, though once you get a regular job and sign off for good you can also tell the DWP not to pass on any info to Ingeus using the same rule (and also by just filling in your ES40 signing-off form that you've found work and the job will last more than 5 weeks - no need to give the DWP your employers details)

 

Tell Ingeus you would like a letter of receipt to be sent to you, saying they have received your withdrawal notice - or if you're posting it, send it recorded delivery addressed to the manager. If you hand it to them be sure and tell them that it becomes effective immediately. What they should then do is to place a note on your file so that anyone opening it will see immediately that they're no longer allowed to pass on your data or contact anyone.

 

You can also mention that you're going to ask the DWP for a SAR (Subject Access Request) which is your right and means that Ingeus would have to hand over copies of all documents, emails and phone call records relating to you during your time with them. (Even if you don't actually intend doing it, it's well worth telling them you will, as it will make them even more cautious in what they do :)

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(and also by just filling in your ES40 signing-off form that you've found work and the job will last more than 5 weeks - no need to give the DWP your employers details)

 

You don't even need to tell the DWP that you have found a job or give any reason for signing off. All that is required is a closure date for your claim.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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