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    • OK, thanks, I won't wait for them. On a side note, some of the posts on here are a bit frustrating, I read through five pages or so of someone going through the court process rooting for them as I'm reading, then nothing, not heard of again. Left here wondering what the outcome was, lol!
    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
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Sending repeat sick note


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Hi, I'm appealing ESA and have had a letter saying the sick note is about to run out and need to send a new one before the 20th, but my doctor says they can't issue another till the old one runs out on the 20th, so it will be impossible to get it there on time, do they stop payment on the day they say, or will they give it a few days?

 

Also the DWP have arranged to see me saying they need to check my benefit claims, but they never mentioned ESA, and when I asked what it was about they just said it's to check the information they have and maybe something else, if it was about my ESA appeal would they have to say, or could it be they are just checking the information they have.

 

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:riget:

 

Government guidance to doctors about Med 3 (unfit) notes isn't as clear as it could be and doctors don't always read such guidance as there is. Credit where it's due; your doctor's realised s/he can issue sick notes pending your appeal hearing. Gaps between sick notes can be problematic but overlapping notes are fine. Also, if necessary, a Med 3 can be backdated. Worst case senario for you is the possibility that your next payment may be a couple of days late if Jobcentreplus are waiting for a note before they can issue payment.

 

Unlikely that Work n Pensions want to discuss your appeal. Far more likely to be a routine check, from a Benefits Integrity Centre or a compliance team, that everything's as it should be with your claim.

 

Regards, Margaret.

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Thanks for reply, the overlapping sounds about right, like when I did mot's, you can't predate them but nothing to stop you doing another before that one runs out, I'll ring the doctors again!

 

Yes looking at the letter it does say, "customer compliance".

 

Thanks.

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Thanks for reply, the overlapping sounds about right, like when I did mot's, you can't predate them but nothing to stop you doing another before that one runs out, I'll ring the doctors again!

 

Yes looking at the letter it does say, "customer compliance".

 

Thanks.

 

Yes, I'm sure Margaret is correct here - Compliance would not call to discuss your appeal. Indeed, it would not be at all common for anyone to call regarding your appeal.

 

Re your med cert, again yes, there's no issue from a DWP point of view if certs overlap, and there's nothing to stop a doctor from issuing a cert prior to the expiry of the old one. As you say, they can't date it in the future, but that's not really the same thing.

 

If your cert expires on the 20th, the computer will withhold payments as of the 21st. Processors can't override this, but if you subsequently supply a new cert your payments will restart and any money not paid will be issued once said new cert is processed. To keep things simple, you'd want the new cert to be dated from the 21st at the latest, since under normal circumstances every day of your ESA claim must be covered by medical evidence until you are found to have LCW by the DWP or the Tribunal.

 

One exception to this: a gap in evidence of up to 10 days can be accepted provided that this is not your first cert.

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you may have already done this, but an email or quick phone call to the practise manager, all surgeries have one I understand, often sorts it out. Just a suggestion as thinking of anything that could help. As a sufferer of anxiety this situation would have me fretting and pacing all weekend.

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Well to update this, had a phone call 30 minutes ago from reception, another doctor has decided he will do it, then 5 minutes ago, another call, he's changed his mind and now will not do it, so I have to wait till Monday for original doctor to do it.

 

How does the world keep spinning?

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Hope you get it sorted, riget. I have been sending the DWP (un)fit notes every three months for over four years now. As you have discovered, there is no problem with sending them in a little early, in fact that is recommended practice. The computer system will not allow payment to be generated for any period not covered by your note.

So, I always diary when mine is due to run out and get a new one at least a week to ten days before that happens. This allows time for it to be posted, received and processed. Do not rely on the DWP to remind you. When they do, it's usually too close to the date it runs out and sometimes they don't remind you at all.

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it seems to be an area GP's have discretion in. I have personally never managed to get a GP to provide a new sick note before the old one expired, but the DWP's practice to me is unusual, the best bet is as I said before ring and ask for a grace period explaining why.

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it seems to be an area GP's have discretion in. I have personally never managed to get a GP to provide a new sick note before the old one expired, but the DWP's practice to me is unusual, the best bet is as I said before ring and ask for a grace period explaining why.

 

That is highly unlikely to work - ESA cannot be paid without a sick note where one is required. There is no way a processor can offer a grace period.

 

Now, admittedly, it's been a couple of years since I would spend several days a week running sick notes into the system, and the rules may have changed. The current, and unfortunate, political climate leads me to believe that if the rules have changed they won't have become more lenient.

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it worked for me, I was given grace periods multiple times.

 

There was even that occasion where I got a letter informing me I had been paid 6-8 weeks worth of IB without a sicknote and asking me for a hugely backdated sicknote, I panicked, posted on here, estellyn informed me I shouldnt even be sending sick notes and I then managed to get it corrected. But that showed the system can have payments going with out of date sick notes.

 

Of course that was IB and is possible ESA has some kind of blocker where noone can overide it. If it does then thats just stupid. There has to be room for dscretion and common sense.

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