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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jobseekers allowance and decision makers


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I was targeted by DWP staff after the Christmas holiday period for not having made enough effort over this period to look for work.

1. HR departments would have been on holiday so would not have been able to respond to my enquiries even if there were any jobs being advertised.

2. There were no jobs advertised in this period.

3. I did apply after the main Christmas week for jobs abroad as they were the only ones advertised.

4. My Personal advisor (DWP) queried my applying overseas. I explained I needed to fulfil the Jobseekers agreement. She then took a long time to scrutinise my logbook/ diary, went to a colleague to discuss my logbook, returned & claimed I had not made enough effort to look for work.

5. This was compounded by fact that I was not required to sign on 4 weeks over Xmas & New Year so could not be advised there might be a problem

6. To date the Decision makers have had my case for over TWO weeks and have not yet made a decision nor asked for any further information.

7. If they do find against me I will of course appeal but this should never have gone to decisions makers in the first place.

8. It is the fault of my Personal advisor, she did not have to refer this given the time of year and I do believe it is malicious.

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I was targeted by DWP staff after the Christmas holiday period for not having made enough effort over this period to look for work.

1. HR departments would have been on holiday so would not have been able to respond to my enquiries even if there were any jobs being advertised.

2. There were no jobs advertised in this period.

3. I did apply after the main Christmas week for jobs abroad as they were the only ones advertised.

4. My Personal advisor (DWP) queried my applying overseas. I explained I needed to fulfil the Jobseekers agreement. She then took a long time to scrutinise my logbook/ diary, went to a colleague to discuss my logbook, returned & claimed I had not made enough effort to look for work.

5. This was compounded by fact that I was not required to sign on 4 weeks over Xmas & New Year so could not be advised there might be a problem

6. To date the Decision makers have had my case for over TWO weeks and have not yet made a decision nor asked for any further information.

7. If they do find against me I will of course appeal but this should never have gone to decisions makers in the first place.

8. It is the fault of my Personal advisor, she did not have to refer this given the time of year and I do believe it is malicious.

I suggest that, when you receive an Official Letter from the Decision Makers, that you appeal as you suggest. However, there are a number of jobs portals available (ignoring the banal and malignant Universal Job Match) which, once you have registered, and upload a CV, can apply for jobs 24-7, 365 days a year except when the website is down.

 

It is possible that the JCP Clerk did not refer your case to a Decision Maker, or raise a Sanction Doubt.... some staff offer misinformation to candidates (such as suggesting that it is mandatory to sign up to Universal Job Match when it is not) simply to introduce a "State of Fear" amongst candidates.

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Hi benTen,

 

it was a problem we all faced over Xmas - hitting your job application targets. Most people probably did - especially if they had Internet access.

 

We all know that if you don't hit the agreed number of weekly job applications they will sanction you - so you made yourself a target I'm afraid - they won't let that go by without taking action.

 

Appeal by all means, and good luck.

 

PS - the misinformation around the 'universal job match site' is prevalent - I was told I had to register and I had to give access to my job advisor - both of which are untrue - but I did it to keep them from sanctioning me.

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Reply to Rebecca :She has referred it to the Decision makers as I got the letter stating this had been done and my benefit has been suspended for the period in question. Two weeks later I'm still waiting.My current benefit for last two weeks should have gone in today and I was told I had met the requirements. You are correct about the Universal Job Match site. They automatically include this in the Job Seekers agreement as if it is mandatory which it isn't & they dont like it when you inform them that you know it isn't and that they shouldn't be lying to claimants. I know I shouldn't provoke them but it still isn't right and they need to be stopped from this kind of behaviour. Wouldn't it be nice if they actually did their job and helped jobseekers find a suitable job. Thanks for your input.

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Reply to Lorraine: Yes I perhaps should have forseen this but did not believe they could be so stupid and petty. If i'm still unemployed next Xmas I will apply for something even on Xmas day!!! Still waiting to hear from the Decision makers ( now over two weeks) in meantime have not been paid benefit for those 2 weeks. I should have received this fortnights benefit (sorry JSA) TODAY as Im sure it should be paid in to the P.O. card account 2 days after signing and I was told that I had met the requirements this time so it should be there. Wonder if its not there tomorrow whether I can sue for breach of contract. (Any solicitors out there reading this let me know). Thanks for your input.

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Hi benTEN,

 

I hope you get your money. Breach of contract id an interesting notion - I'd love to see the face of a job advisor if you ran that past them. But you'd be on a hiding to nothing.... and more sanctions.

 

When I signed on again (after many years) I was wholly bemused by the system that is in place, especially the 30 minutes plus interview I get every time I sign on - a waste of time which always concludes with a depressing "let's have a look at the dir.gov.jobs website anyway" - and so another five minutes plodding through the worst jobsite on the web looking at jobs I had already viewed earlier in the week.

 

Hopefully you'll get the money you are due.

 

Signing on - what an eyeopener!

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