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Well the ball is now rolling. I sent in my S.A.R - (Subject access request) letter on Oct 1st and recieved a reply from Joyce E Tudor, Retail Regulatory Risk (Business House B, PO Box 1000 Edinburgh EH12 1HQ) on Oct 9th.
Although I did send a cheque for £10.00 pounds and refer to it in my letter, she told me "If you would like a copy of your bank statements, I will be happy to arrange this and they will be sent out directly. The fee for this is £5.00. I would be grateful if you could send a cheque...blah, blah, blah..."
I am just about to send my letter off to RBS... can i ask what address you sent it to... the registered address (if so what department did you send it to) or the address in the other contacts?
I sent my letter to The Royal Bank of Scotland, 36 St Andrew Square, Edinburgh, Midlothian, EH2 2YB. This seems to be their main registered address, but I'm not really sure if it is right. I also copied the letter to my local branch. The address I got a reply from is listed in my first post, the Retail Regulatory Risk dept.
The head office is St Andrews Square but the Retail Regulatory Risk department is that first address, I think they're based out that their new complex out near the airport.
Rog...you and I are at exactly the same stage and with the same people, it will be interesting to keep tabs and see how things progress. How much are you going after them for?
1/9/06 RBS claim #1
8/11/06 - claim settled
17/11 claim #2 started - incl creditcard
30/11 - CC statements received
31/11 - Prelims issued - RBS paying up, only M/C to go)
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I am at the same stage as you, I just sent my prelim today, I sent one to Regulatory Risk in Edinburgh and copied one to my branch. I also copied Litigation in London as someone suggested to do this also.
Will be keeping an eye on yours too!
Where did you send your prelim letter to?
Alison
RBS
13/10 - Prelim sent, 19/10 - Sod Off letter recvd, 27/10 - partial offer received, 27/10 - rejection letter sent, 3/11 - SETTLED IN FULL
Cheltenham & Gloucester (ERC's)
21/11 - Prelim sent, 26/11 - sod off letter recved, 2/12 - LBA sent, 10/12 SETTLED IN FULL!!
Thanks for all your replies. It will be interesting to compare notes on how things are developing. The first letter I sent was the SAR and I sent it to the St Andrews Square address. I have now written back to Retail Regulatory Risk pointing out that I did include a cheque to cover the fee. In fact they now owe me £5.00! So I am still waiting for my statements.
I intend to wait until roughly a month has passed since my initial letter and then send them a reminder of how much time they have to comply with my request.
A similar thing happened to me with me regarding fees; I sent a cheque for £5, they debited £5 from my account, they credited £5 to my account and finally cashed the cheque. If you haven't heard anything after a week or so you can always give them a phone and see if it's being processed. After the inital confusion when the branch lost my request and it finally got to the right department, I got my statements fairly quickly and they were quite helpful when I phoned them to make sure it was in hand.
I am also just starting my claim. Printed out the SAR letter today and will post recorded delivery tomorrow morning.
Can'y wait to see how much they owe me!
I just phoned my branch and asked for copy statements for both my account and gave the dates over the last 6 years that I did not have copies of. I was informed the charge would be £5 per account regardless of the pages, totalling £10! When I checked my internet banking, they had taken £10 from my own account and £25 from my joint account! I don't think so!!!!
I phoned the branch and they refunded me £25!
I received the statements within seven days.
Hope this helps.
Alison
RBS
13/10 - Prelim sent, 19/10 - Sod Off letter recvd, 27/10 - partial offer received, 27/10 - rejection letter sent, 3/11 - SETTLED IN FULL
Cheltenham & Gloucester (ERC's)
21/11 - Prelim sent, 26/11 - sod off letter recved, 2/12 - LBA sent, 10/12 SETTLED IN FULL!!
The lastest for me is that the bank has now charged my account £5.00 to send me the statements (I have now cancelled the orginal cheque I sent). So I am waiting for the statments to start my reckoning. Just looking through my account from Sept 1st they have made charges of £540!
I also wrote to my bank to ask for justification of their charges, but as yet no reply.
Well the bank called me this morning to say that the £10.00 charge is indeed correct under Data Protection laws, and they will be cashing the cheque. However, they will also refund the £5.00 charge which was actually for a 'historic statement' request. Talk about the right hand not knowing...!
My charges all came up a 'historic statement charge' and the best of it was they tried to charge me £35!!!! I was informed it was £5 per account and I have 2 accounts with them, soon sorted that one out and £25 was refunded, the bloody cheek!
They must know if we want copy statements, we are going to use them to claim charges back, why add more on than necessary! Hmph!!!
Good luck RogerR, keep us updated.
Alison
RBS
13/10 - Prelim sent, 19/10 - Sod Off letter recvd, 27/10 - partial offer received, 27/10 - rejection letter sent, 3/11 - SETTLED IN FULL
Cheltenham & Gloucester (ERC's)
21/11 - Prelim sent, 26/11 - sod off letter recved, 2/12 - LBA sent, 10/12 SETTLED IN FULL!!
Yes they really try it on!!! They did at least refund my £5.00 charge, but haven't yet cashed the £10.00 cheque. In any case I did receive 5 packs of statements yesterday, so it took them 20 days to deal with it and send them out.
I had fun going through them, and calculated that they owe me £1740. I just need to check them again and then it's time to send in my claim. As you say, I'm sure they already know what I'm up to!
I'll keep this thread up dated. Any news on your claim?
Still no word back from the infamous Mr McLean regarding the lba I emailed him on Thursday!!! He would have received it Friday but it gives him 14 days to reply!!!
Watch this space!!!
Good luck with yours, keep me posted.
Alison
RBS
13/10 - Prelim sent, 19/10 - Sod Off letter recvd, 27/10 - partial offer received, 27/10 - rejection letter sent, 3/11 - SETTLED IN FULL
Cheltenham & Gloucester (ERC's)
21/11 - Prelim sent, 26/11 - sod off letter recved, 2/12 - LBA sent, 10/12 SETTLED IN FULL!!
Received an acknowledgment of my email from Ross McDonald (Tommy happens to be on holiday until 30/10, must need it after all these emails and letters!!!!
RBS
13/10 - Prelim sent, 19/10 - Sod Off letter recvd, 27/10 - partial offer received, 27/10 - rejection letter sent, 3/11 - SETTLED IN FULL
Cheltenham & Gloucester (ERC's)
21/11 - Prelim sent, 26/11 - sod off letter recved, 2/12 - LBA sent, 10/12 SETTLED IN FULL!!
I'm about to send off my claim. In the meantime the bank are still making chrages, £35 for card missuse as I overdrew by £28!. They now refuse to discuss charges with me and said this is because I have made a claim. So I had to point out that I haven't actually made a claim, just requested statments. However, they told me that the wording of the letter (SAR) under the data protection act now means that they are treating it as a claim. I write this just to warn everyone that as soon mas you send off the SAR letter, the bank are fully aware of what you are doing and their attitude to you changes considerably.
You can add all the extra charges in your lba, I am sure, also you can calim any additional charges if it goes to legal stage, I would send them an 'amended' statement of charges with your LBA.
Good luck
Alison
RBS
13/10 - Prelim sent, 19/10 - Sod Off letter recvd, 27/10 - partial offer received, 27/10 - rejection letter sent, 3/11 - SETTLED IN FULL
Cheltenham & Gloucester (ERC's)
21/11 - Prelim sent, 26/11 - sod off letter recved, 2/12 - LBA sent, 10/12 SETTLED IN FULL!!
RR vs RBS
) letter on Oct 1st and recieved a reply from Joyce E Tudor, Retail Regulatory Risk (Business House B, PO Box 1000 Edinburgh EH12 1HQ) on Oct 9th.
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