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    • Hi, I'd change justice centre to county court. I also wouldn't be including a telegraph article in the bundle. It doens't prove anything law and you don't have distribution rights on it. I also wouldn't personally break down the exhibits on the index page, normally people have a seperate page for this right before the exhibits. The main index page normally just says Exhibits to WX of [Your Name] or at least that's the format I use/see people here use, although really it makes minimal difference.   I also see that despite referencing several judgements you haven't included the EVRi one   paragraph 46 really needs to go imo it has nothing to do with anything. Your in court to apply the law to your case, not to tell the judge about a newspaper that means nothing to your claim.   I also see you've adopted the issues in dispute/not in dispute, which is also known as a scott schedule. if you are taking this approach, for things not in dispute I would say this needs to be things that are agreed between parties, not things like "There is no dispute that I am happy to supply all this evidence which is included in the court bundle." I would say that issues in dispute is to focus on the aspects of the claim that are in dispute, such as whether liability is limited by insurance or not, so I'd be changing that accordingly.   BF should be along shortly to advise on things.
    • J, I just numbered them like that; once the witness statement is made, I'll add it to the pages.   The court date has been set as 02 July 2024. Please find attached V6. I will send an unredacted to the email.  claim budle_V6.pdf
    • I'm afraid that I have tried downloading it three times and each time I am getting an error message. Would you mind scanning it again please and uploading it again. I understand that JK has managed to open it but others may not. Thanks
    • I can see that.   In this case, I'd email both that receipt and your tracking label to evri's small claims email and say that is the information you have.   They'll figure it out from there I'm sure
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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comet extended warranties


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Does anyone know if comet extended warranties are being honoured? my 82 year old dad has a tv he paid £1000 for plus £300 for a 5 year warranty. tv has developed a fault and the aftercare number is now just a statement of comets closure. I cant find any other info or number to contact. Hate to think my dads gonna be £1300 outta pocket.

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According to the Comet website the extended warranties were all underwritten by a third party:

 

An item I bought on or before 2 November 2012, from Comet for which I have an Extracare plan/extended warranty. The item has become faulty, who do I contact?

If you have purchased either an ExtraCare Service Plan or an Extended Warranty, these are provided by a third party (The Warranty Group) and are unaffected by the Administration of Comet Group Limited.

 

Your ExtraCare Service Plan/ Warranty will remain in full effect and will continue to provide protection for your product. You should contact the Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.

 

Have you tried that number?

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In that case I would contact the Warranty Group direct.

 

Either use their all enquiries helpline (linked to below) or you could try one of their corporate contacts (linked to from the same page) if the general enquiries line gets you nowhere.

 

http://uk.thewg.com/company-overview/contactUs/index.html

 

Good luck.

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Found the following info at comet information

If your product was bought before 1st October 2009: 0844 854 0949

If your product was bought on or after 1st October 2009: 0844 854 0948

(Opening hours 8 a.m. to 5 p.m. Monday to Friday)

or alternatively e-mail [email protected]

Tried both numbers totalling over 6 hours waiting for someone to reply, nothing. Tried the email option, no reply. Tried the warranty group contact us number , over an hour waiting and no reply. Does anyone know how to get to someone who will actually answer a phone?

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could try the administrators?

 

Trust me that is absolutely pointless, I just went through this exact same process and the only way he's going to get a refund is if he goes through the warranty group and get them to take ownership of the TV, then you will get a refund.

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  • 2 months later...

I have had similar problems... i have been given this number to call.... 02070073394.... i only rang today and have left a message... no one has got back to me yet so it might not be any help but see if they pick up tomorrow (he might have been having a day off today!)

 

How did you get the warranty group to admit ownership of the tv? i think thats what i might need to do with my mac but i dont know how to go about it!

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  • 10 months later...

Purchased Beko washing machine with 5 year extra care plan August 2012

10/02/14 drum will not turn

Immediately came onto this site to view other CAGers problems with Comet extra care, was not impressed.

Rang The Warranty Group switchboard 01594 863000

Went through automated question and push button, talking to a human within 3 minutes.

Referred to Repair Care 08445577912, oops I thought going to cost me a few bob here.

Again automated question and push button answer.

"You are in a queue, all our representatives are busy" well something like that.

2 minutes later talking to another human, very pleasant young lady, and within another 2 minutes had a repair visit booked for 13/02/14

Now admittedly it is an all day visit but I will stay in.

Forgot to mention The Warranty Group gave me a 6 digit reference to quote to Repair Care

There is light at the end of the Comet collapsed tunnel.

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Further to previous post, repairman has just been and replaced the carbon brushes, took about 20 minutes, brilliant, washer now working.

Had taken call from repair agent to bring forward repair visit, "oh yes I said" that was a bonus seeing as work gear needs washing.

Edited by villageidiot
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  • 5 months later...

Hello all,

 

I had a problem with my tv (purchased with the extracare warranty) and called this number: 08448540948. They answered and gave me a 6 digit ref number to quote to the repair company. The repair company for TVs is Videotech. I am now waiting for them to call me to book the appointment - the lady said they'd call within 24hours. They did not provide a contact number for Videotech.

 

Would anyone know the contact details if you've been through this experience before?

 

Thanks

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If this is the company

Videotech

Unit 5 B

Kayley Industrial Estate

Richmond Street

Ashton-under-Lyne

OL7 0AU

Then number is 0907 018 0045 but costs £1 per minute

 

Ring warranty company again tell them no one has been intouch. Fingers crossed for you.

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  • 3 weeks later...

Update: The process they follow is - they contact you; arrange a pick up date and collect the tv; repair; return

 

The entire process took about 10 days, but they always had an update when I called. Also the entire cost for replacement of the Power Supply Unit was covered by the extended insurance I had from Comet.

 

All in all - a positive repair both resultwise and process.

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  • 1 month later...

I too got a Comet 5 year warranty on my TV.

 

Bought it on 10th of april 2011. So should be covered until 2016.

 

Its a Samsung C680 plasma tv and now for a few days been noticing flashing purple on upper left corner.

Thinking something is on its way out?

 

Where now i should call and what should i do?

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  • 1 month later...
They a repair centre for cookers and washers-dryers only. not tv-s.

 

See post 15 above. :)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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