Thread: Please help - RBOS say 'NO'

Morning folks, got a letter back from RBOS (Tommy McLean) Edinburgh. The usual letter-
'Thank you for you letter, blah blah blah, we believe our charges are blah, blah blah.
Main content - We have considered the OFT's findings in relation to credit card fees. we are concerned that the OFT publicy called into question the setting of charges applied to other products, including current accounts. The OFT has restricted its findings to credit cards and made no attempt to consult with RBOS or the industry in relation to other, entirley different products.
Consequently, against that background, we must differ with the vies expressed in your letter and will not be refunding any of the charges applied to your bank account.
Again, thank you for taking the time and trouble to write.'
Folks is this a normal fob off letter at the pre-lim stage, and does everybody get this? Please help.....
Away to post lba..........Cheers in advance T.D.

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Hi T.D

Thats the reply both me & my sister got i know that much, Standard "Fob Off" iirc.

Just keep going/smiling.

Good luck
S

Thank you Warah,
i am drafting up the lba as we speak, i,m claiming just over £5k......
let the good times roll........
p.s. hope you are feeling better..
T.D.
P.P.s. What template are you using for the LBA?

Hi T.D

I used template lba from library on site & again enclosed schedule of charges, sent 1 copy to my branch & 1 to Edinburgh. As did my sister as we both use same branch.

Wish i was feeling better, but at least i can't feel any worse! I HOPE!

S

Mr Tommy Mclean
Customer Relations Unit
Retail Support
The Forthstone
56, South Gyle Crescent
Edinburgh
EH12 9LE

Hope this helps
S

Hi ya. Yes thats the letter i recieved on two accounts with RBS. sent lba within 7 days got a full settlements. Keep goin and dont be fobbed off they dont want to go to court so will settle

Good luck