Big Dog Vs Woolwich

**big dog** · 9th October 2006 19:45

Hello everyone. Posted first S.A.R to the woolwich today. Feeling a bit nervous about the whole thing but think we are entitled to quite a bit of money back. Think about 4 grand. We will be sending more S.A.R'S to more people in the near future. Looking forward to getting back what is rightfully ours.

Subject access request icon

sent the woolwich 09/10/2006

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**paddym** · 9th October 2006 22:24

good luck !

**darling** · 10th October 2006 14:27

Welcome to the forum Big Dog, good luck with your quest. Dont forget to update your threads regularly, and read the f.a.q.'s. Alternately you can always pop into the chat room and someone will be able to help.

**closey** · 10th October 2006 15:12

Hi Big Dog and welcome to the Woolwich forum. You're in good hands here and WILL get your money back. I received a cheque this week!

Let us know if you need anything x

**big dog** · 13th October 2006 19:09

I have received a letter today from Barclays icon

with my tenner returned. It states that they will send my statements within the next few weeks and i presume they think that because i got my tenner back, "on a complimentary basis", i will go away and think what a lovely bank thay are and not worry about all my money they have. I dont think so! I cant wait to get statements and get the next letter sent.

**paddym** · 14th October 2006 03:42

they have did the same with us as a gesture of goodwill icon

? goodwill my arse ! lol

**big dog** · 26th October 2006 15:40

Statements received and spreadsheets completed, preliminary request letter send today.

**closey** · 26th October 2006 15:47

It sounds like you've got it all under control.

**big dog** · 11th November 2006 15:05

Received reply from the woolwich 03/11 stating that they are investigating the issues raised and that they hope to resolve this matter by 01/12. Then received another letter dated 07/11 saying that the matter is now being dealt with by Head office customer relations at Barclays icon

. Then received letter from them today that they aim to find a solution to our complaint within four weeks. Then they say that if they are not able to, they will send a full report or an update on their progress within eight weeks.

Can anyone explain what to do next and how long do i have to wait? Must admit i am itching to get this in full swing. All the advice given is fully appreciated.

**Thailand** · 11th November 2006 22:43

Thier 4/8 week policy speil is only internal policy, a loose translation would read ' We are attempting to make a mockery of your 'complaint' and we are wondering if it would be possible if you would accept our tactics, this would convieniently help us to achieve our sales target for the quarter'

Of course I'm being sarcastic - I do not like these people, but as an answer to your question - stick to your timetable and not thiers Big Dog.

**darling** · 12th November 2006 15:43

We received our statements within a few days of our letter, so judging by that you won't have long to wait hun. If you don't get them within the time limit, you can always go to the next stage and send the a non-compliance letter. That usually does the trick and wakes them up a but IMHO.

darling

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