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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Fredrickson International


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Has anyone had any dealings with this lot.

I had I letter off them on Saturday demading payment for Capital One of £317.

So phoned them up and tried to explain that they can't just write and demand money after all they could have found my details in a skip. Then I proceeded to explain that I was in litigation with the company and as the amount is in dispute anyway I won't be paying you a penny.

 

" But you do realise that you could have a CCJ against you if you don't pay us now"

 

I then told him that "I am suing Capital One for more than the amount I owe them anyway so please proceed and I suggest that you contact Capital One if you intend to send me any more demands for money before you are legally entitled to do so"

 

"But sir this is serious"

 

"Goodbye"

 

 

Any one else had any similar payup or else letters?

cheers

andyace

 

 

citicards= £650/settled £650

Alliance and Leicester= £1534/request for payment sent/LBA sent/standard refusal/moneyclaimsent/settled £2003.36

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Funnily enough, I have just responded to another thread about Fredrickson who are new to me. You might want to compare notes so heres the link

http://www.consumeractiongroup.co.uk/forum/debt-bailiffs-advice/37122-plan-action.html

 

I think you dealt with them very well, but I would follow it up by writing them a letter (signed-for delivery) confirming the disputed account balance and requesting that they suspend any action until or unless you contact them again.

 

Elsinore:)

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Thaks for the reply I was going to write to them but then I thought, why? As I said to them they could have found my details in the Cap 1 skip. I have absolutley no proof that they acting for the above company and untill I hear from the creditor that they are acting on their behalf they can whistle.

cheers

andyace

 

 

citicards= £650/settled £650

Alliance and Leicester= £1534/request for payment sent/LBA sent/standard refusal/moneyclaimsent/settled £2003.36

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Thats the address it's P.O. Box number. I am sure I can find their offices because they are a bit shy about putting their office address on any public website. A trip to companies house methinks for the finance directors home address.

cheers

andyace

 

 

citicards= £650/settled £650

Alliance and Leicester= £1534/request for payment sent/LBA sent/standard refusal/moneyclaimsent/settled £2003.36

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im sure they have something to do with Bryan Carter % Co Solicitors!

i had an account with cap one which was 1st passed to fredericksons then a couple of months later had letters from Bryan Carters which had the same address as fredericksons!!

strange eh???

Halifax

Settled in Full

Cap One

Settled in Full

Citi Card

Settled in Full

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Just for devilment I think I will write to them. I think I should ask on what authority they are acting for Cap 1 and if such an authority exists I require I true signed copy before I will recognise any correspondance from them.

After all I could write to anyone on headed paper and demand money if I had their details, how many times do we have it ramed down our throats about identity fraud.

What do you think?

cheers

andyace

 

 

citicards= £650/settled £650

Alliance and Leicester= £1534/request for payment sent/LBA sent/standard refusal/moneyclaimsent/settled £2003.36

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I think I will do that tonight but I still can't see how they can demand money when the debt is in dispute and the subject of litigation. Obviously the different departments in Cap 1 don't talk to each other at all. I never actually got a reply to my letter disputing the amount that they say i owe them.

cheers

andyace

 

 

citicards= £650/settled £650

Alliance and Leicester= £1534/request for payment sent/LBA sent/standard refusal/moneyclaimsent/settled £2003.36

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  • 3 months later...

Hi I just checked with companies house and Fredrickson nternational

address of the registered office is:-

FREDRICKSON INTERNATIONAL LIMITED

FIFTH FLOOR

7-10 CHANDOS STREET

LONDON

W1G 9DQ

Company No. 02679522

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yeah i did exactly that, sent cca to them at their REGISTERED address not the PO box one

then sent the DPA request to Capital One then received the letter back from them stating "we have been instructed to take no further action and therefore closed our file " !

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  • 4 weeks later...

Has anyone had trouble getting a CCA signed for? I sent recorded delivery on Wednesday but nothing shown on the royal mail site as yet. Early days but first class should have been delivered by now. I did make the mistake of sending it to the PO Box but that should not cause a problem.

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no it should be alright i sent the first one to the po box then panicked and sent a second to the registered adress then got a reply to my po box one !

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I've been paying small instalments to Fredrickson on behalf of my son in respect to a debt to cap one. I hadn't bothered as yet to ask cap one what the charges were but I'm pretty sure they would wipe out the remainder of the debt due. I think I'll wait for a reply from fredrickson (without paying anymore cash as I don't know where it's been going, unless they bought the debt) before approaching cap one as it may not be necessary.

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[Your address]

[Their address]

[Date]

Dear Sirs

 

ACCOUNT IN DISPUTE

ACCOUNT NUMBER: **** **** **** ****

 

I am writing to clarify that I am currently in the process of requesting a refund of bank charges unlawfully made to my account.

 

I note from your latest correspondence that you have passed my account over to ………………… DCA - I need to make you fully aware that I am disputing the sum owed and, as such, you must refrain from any further action until this dispute is fully resolved.

 

If you do not stop this action and proceed by making any adverse comments on my credit reference files, I shall be forced to take legal action against you under the Data Protection Act 1998.

 

Yours sincerely

[Name]

Cc ……………………..DCA

 

Try something like this but adapt to suit.

 

Tanz

  • Haha 2
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Send off for SAR asap, don't worry about CCA request, they probably cannot comply anyway but you have laid the paper trail you can still continue with your letters and yes personally I would write to Fredricksons - you know you have paid charges and you will be claiming those back - use Tanz's letter above.

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Between the post office and fredrickson they appear to playing silly buggers. My CCA was not signed for, indeed it is still shown as undelivered. i reckon the postie has just dumped it in with all the po box mail.To confirm receipt I've had to write to the postal order corres. section to see if it has been cashed. What a clart on. I think it's a safe bet that Fred. does not have a CCA. If this is the case can someone confirm that I would be within my rights to reclaim all the monies (after the 42 days) I have paid to them based on the assumption that I made regarding the ownership of the debt,ie. because they wrote to me and said the debt was now theirs, pay the money to them.

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Re Post 15, should I cease paying instalments to Fredrickson as the account is now in dispute?

 

My CCA stil hasn't been signed for/delivered (it probably has) and I have had to write to the postal order transactions centre for confirmation that the PO has been cashed.

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