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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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If I fail my ESA tribunal what happens?


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NO, if your appeal fails they will tranfer you to Jobseekers Allowance.

 

No if its more than 6 months from the initial WCA decision then ESA can be reapplied for as long as fit notes are provided.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Sorry I missed estinlyns post

 

My initial WCA was a year ago so how do I approach

 

If you fail you do two things. Firstly make a new claim for ESA - but you may need to wait for the old one to be closed down, make sure you send a fit note from your GP. Secondly write to the Tribunals service and ask for a statement of reasons for their decision - this is the only way you can see if they properly considered all evidence. If you think from the statement of reasons that they did not consider all of your evidence properly, then seek specialist help (CAB, welfare rights) in order to take the matter to upper tribunal.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Ok thank you estellyn. I am just looking at it from all angles.

 

So if I fail and the Esa is closed down. I reapply, is there a disruption to my monies, e g current assessment ESA and housing benefits. Bit stressed

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Ok thank you estellyn. I am just looking at it from all angles.

 

So if I fail and the Esa is closed down. I reapply, is there a disruption to my monies, e g current assessment ESA and housing benefits. Bit stressed

 

There may be a small wait for the new claim to be processed. As long as you keep the housing benefit dept up to date with what is happening, and provide any details they ask for, there should be no issue with HB.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Hopefully someone will correct me if I'm wrong about this, but this is what happens. If you fail the appeal, it can take a while to close down your claim - sometimes 2-4 weeks. While your current claim is open they won't be able to take a new claim over the telephone. Once it is shut down, you make the new claim and it is processed. Not sure what the turnaround times are on simple new claims - could be 2 weeks, could be 4 weeks. In the interim you can try to claim a crisis loan if things get scary. Remember ESA is paid in arrears, so depending on your payment day, you're likely to receive at least one payment after the appeal, maybe two, depending how quick they are in processing the appeal.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Assuming you fail your Tribunal - and remember you may well succeed! - then, as it's over 6 months since notification of your failed WCA, you can reclaim ESA (likewise if your condition has deteriorated).

It can take quite a while before the Tribunal officially notifies the DWP that you have failed. So, this is what I do:

My ESA benefit is paid every other Thursday. The payment is generated the Monday before. So, every other Monday I used to phone up my BDC to ask if they had been notified that I had failed. (The Tribunal panel told me on the day that I had). If it's a no, then I know my payment will go through without a hitch. When I finally had a yes, then that was when I submitted my new ESA claim.

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Thats great advice, thank you very much indeed I follow what you do Estellyn and Rae if its a neg outcome at Tribunal.

 

So does the ESA process just begin all over again, another ESA50 and another ATOS assessment?

 

What happens to back payments from my current ESA claim when/if it gets closed if I am successful with the new claim in the future?

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