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Just thought I'd post on here as I have sent my first letter to A&L today. They have managed to charge me £170 in 2 months?!
Has anyone else noticed that if you go overdrawn they actually charge you £50? My statements says Day 2 overdrawn - £25 and then day 5 overdrawn £25, whats all that about?
The only reason I changed to this account from Natwest is that they were offering a promotion and I got £50 - they managed to get that back!
This seems to be the bank that puts up more of a fight!
Thanks, yep will do! I've changed back to my Natwest account now so as long as I get my money back I don't mind. Do you think they will take the marks off my credit history as well?
If they are 'defaults' and were basically caused by their charges in the first place, I think you have grounds to ask for their removal as part of the package.
You should find something on this in the FAQs. I know there is reference to default removal on the letter(s) in the template library.
Hello all!!
Got a reply from A&L saying the following:
'Dear Miss X
Thank you for contacting us regarding your account.
I have noted your comments that you velieve the charges have been raised on your account to be unfair, please be assured our charges are reasonable and competitive with the charges made by othe financial organisations.
The Office of Fair Trading (OFT) has commented that they consider the level of late payment charges to be unfair, however, they were actually referring to late payment fees for credit card payments, which are quite distinct from a bank's charges on current accounts.
As yet, the OFT have not entered into any discussions with the banking industry regarding current accounts. However, should that position change in the future, then A&L will participate as appropriate.
Given the above, I cannot acceot you have been unfairly charged as you suggest. I regret, therefore, that I am unable to agree to your rquest for a refund of charges on this occasion.
I am sorry if you are disappointed with my response, but as the charges have been raised correctly in line with the terms and conditions of your account, they must stand.
So thats the reply?! Whats next people? Also, while I am doing this I am not in my overdraft but I can imagine them adding all sorts of charges to my account - I'm sure they will try to think of another charge to get me with.
Oh! I am claiming £170 from A&L - is this too little an amount for all the things that we have to go through? I've noticed people are claiming thousands so I feel my case is small fry compared to everyone else's
170.00 of YOUR money Maria.Go for it,its the best part of a weeks wage for a lot of people,why the hell should they be allowed to keep it?.Sorry, rant over,but the more i read on this site the more bitter i get towards the banks.
When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
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Maria V A&L
is that they were offering a promotion and I got £50 - they managed to get that back!
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