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    • Hey @lookinforinfo I'm not sure, I don't believe he told them he's the driver. He must have selected an option saying that he's appealing on behalf of the driver or something of the sort. In more news, however, these wannabe thugs are back at it again. Honestly, what a joke. In the letter they sent before this it said they had made "2 attempts" and in this letter they said "4 attempts", I wonder what happened to the "3rd attempt" lol.  WhatsApp Image 2024-04-18 at 14.06.07_44abc9c8.pdf
    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mortgage payments on JSA-qualifying periods


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Hello everyone I am hoping someone will be able to answer my question regarding my mortgage payments while I am on JSA.

 

Here is my dilemma. I was made redundant last year after 22 years as a civil servant. I received JSA contribution based for the maximum six months and have since been receiving JSA income based. I recently started to receive payments of my mortgage interest from the DWP. I have been offer a job - albeit a part time temporary job which will finish in January. My dilemma is will I have to wait nine months again before I can receive my mortgage interest payments again or is there a linking period between my two claims as I will have only been employed for around 4 months. I am reluctant to take a part time job if it means losing my interest payments and will have to wait nine months again when I reclaim in the new year. I am desperate to work and would love a full time job but this is the only job I have been offered.

 

I really don't know what to do and the DWP have been really unhelpful. They won't give me information without having my name and national insurance number and I don't want to give it if I decide not to take the temporary part time job and they say I've not been actively seeking employment.

Please help me.

 

Thanks Flippy

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The mortgage section is a specialist area so the number you call which is a contact centre are unable to give advice as the majority have no benefit knowledge.

 

http://www.dwp.gov.uk/docs/vol04.pdf

 

I found this section through browsing a link posted on a similar thread :o

Qualifying period for housing costs already served

23716 Most eligible housing costs have a QP (see DMG 23650 et seq). Such a QP may have to be served again following a break in entitlement to JSA(IB), ESA(IR) or IS. But there is a linking rule for cases where the QP has already been served when entitlement to JSA(IB), ESA(IR) or IS ends.

23717 The linking rule applies if1, immediately before entitlement ended, housing costs

  1. were payable on the previous claim (in full or in part)

  1. or
  2. would have been payable (in full or in part) but for a non-dependant deduction (see DMG 23756 et seq).

23718 In such a case, treat the claimant as continuously in receipt of JSA(IB), ESA(IR) or IS for any period of 52 weeks or less1 during which they were not entitled because

1.

the claimant or partner

1.1

had started employment as an employed or S/E earner or

 

1 IS (Gen) Regs, Sch 3, para 14(13); IS (Gen) (JSA Consequential Amdts) Regs 96, reg 32; JSA Regs, Sch 2, para 13(15) & (18)(1)©; ESA Regs, Sch 6, para 15(18)

Vol 4 Amendment 34 July 2011

1.2

had increased their hours in such employment or

1.3

was taking active steps to become employed or S/E under a prescribed government scheme2 and

2.

the claimant or partner

2.1

was in remunerative work or

2.2

had income that exceeds the applicable amount. For IS this includes includes cases where the income was equal to the applicable amount.

1 IS (Gen) Regs, Sch 3, para 14(12); IS (Gen) (JSA Consequential Amdts) Regs 96, reg 32; JSA Regs, Sch 2, para 13(14) & 18(1)©; 2 reg 19(1)®(i) to (iii); ESA Regs, Sch 6, para 15(17)

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