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    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
    • Post the NTK up here for the regulars to double-check. I highly doubt it's compliant with POFA though. Ignore the deforestation that comes unless it's ever a letter of claim. Any luck with the organ grinder?
    • Probably the case @lookinforinfo Also an update, I've got the registered keeper letter. Just to check that I continue to ignore it until PAP letter comes in?
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Overnight stays on company business.


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Good Friday Ladies and gentlemen,

A couple of wee ago I was aked to go to see a machine on another site (the site in question is the company who are manufacturing the machine for my employers, not otherwise connected to my employers) As this was a good distance away, my employers booked a hotel room for one night for myself and three colleagues (they are salaried, whereas I am paid by the hour, weekly) We left at 5pm on a Sunday and didn't return until 10pm on the Monday. At the moment my hours are 8-4:30 Monday to Friday.

I questioned whether I should receive pay for the time away from home, but all my employers have said is that I could have an afternoon off in lieu.

Personally, I do not feel this is fair but as the employee, I would feel that way.

I don't expect to be paid for 24 hours, but do think the five hours from 5-10pm both days should be paid as I was off site, away from home (during school holidays!) and on company business.

Could anyone offer advice as to how this stands legally, ideally with detail of what I should quote?

If they are absolutely, legally, right then that is as it is and I wouldn't expect them to do any more.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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Not a legal answer but what I would say is that an afternoon off in lieu is a bargain for staying away for 24hrs.

 

At present I get 0.5day's holiday for every WEEK I work away.

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I don't think you have any legal recourse here. I wouldn't get paid, or any time off in lieu, for staying away overnight - sometimes, it just goes with the job.

 

Check your contract - unless it states you will be paid for time away, I don't think there's much you can do - also check the overtime policy.

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Good afternoon all.

Thank you for your replies, they are much appreciated even if they don't give me an answer I was hoping for.

For clarification, and background;

As it is, I normally work shifts of 12 hours (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) all 7am-7pm. Those are my contraced hours. However, I have been taken off those for project work and am currently doing 8-4:30, no weekends.

We travelled to the other place at 5pm on the Sunday and arrived at approximately 8pm.

7:30 am we set off for the other company, arriving there at approximately 8am and left at around 7pm arriving back at my place of employment at 10pm on the Monday night.

I did not ask, nor volunteer for any of the above, especially as the shifts I normally do are quite favourable in school holidays.

As for being paid for 8-4:30 on the Monday, surely that should be a given, as I was working in any case during that time? It is the time outside of those hours which has caused considerable inconvenience (not to mention unsettling domestic silence!).

My contract doesn't even mention going away, as my job is solely on the factory floor. If I am operating a machine at work, I have no need to be going anywhere overnight.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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Well my first question would be how many hours travelling? I would look to get this back and nothing else. But as you have mentioned there were two other salaried people who done the same what did they get extra or in Lieu? This is what I would say you would be a bargaining point as such and not by law. Again as mentioned you will need to look at your contract as therein would be the answer.

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Good afternoon transient, my other colleagues are salaried, but I am not. Only one of them took the time off in lieu, I don't know what the other did but the third one, I have just found out, is actually self-employed and so he invoices the company for his time.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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I should also mention that my contract is quite vague as it is more implied than formal.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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Just seen you posted at the same time. As far as I can see it you have spent 8 hours outside your normal remit. I would also expect that although your contract does not mention going away there will be a clause stating you could be reassigned as the business sees fit or along those lines.

 

I would say take the afternoon off in lieu and let it lie. Just out of interest what did the salaried people get in return?

 

Good afternoon transient, my other colleagues are salaried, but I am not. Only one of them took the time off in lieu, I don't know what the other did but the third one, I have just found out, is actually self-employed and so he invoices the company for his time.

 

In that case I would take it as said. I am self employed and do not invoice for travel, i expect it, I currently travel 2 hours a day there and back. You are also not privy to what the 3rd party actually invoiced. I would suspect he put in the normal hours and claimed back the extra subsistence rates HMRC give him for a longer day/overnight stay this would come close to alleviating the extra

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Did you say "no thanks" to the trip?

 

If you like doing different things like site visits sometimes you need to put up with a bit if grief.

 

If you were my employee and made a fuss I'd

a) make sure you never got anything interesting to do

b) mark you down as a jobsworth

c) be less flexible about change of shifts for doctors, nativity plays, whatever.

 

You may get no flex from your employer at all, of course.

 

Whether that would bother you, I don't know, but it's where my head would be going. Employees complain they don't get involved in stuff and then when they do get a chance work it out to the last shilling. Makes you not want to bother.

 

I am NOT saying that is you, I am just giving you a different persepctive. And your domestics are not the employers problem either!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Did you say "no thanks" to the trip?

 

If you like doing different things like site visits sometimes you need to put up with a bit if grief.

 

If you were my employee and made a fuss I'd

a) make sure you never got anything interesting to do

b) mark you down as a jobsworth

c) be less flexible about change of shifts for doctors, nativity plays, whatever.

 

You may get no flex from your employer at all, of course.

 

Whether that would bother you, I don't know, but it's where my head would be going. Employees complain they don't get involved in stuff and then when they do get a chance work it out to the last shilling. Makes you not want to bother.

 

I am NOT saying that is you, I am just giving you a different persepctive. And your domestics are not the employers problem either!

Would have to agree here too. In them asking you and you are not salaried it shows they value you and I wouldnt rock that boat
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Something else to consider is that *working time* is defined as 'periods when you are working at your employer's disposal and carrying out your employer's activities or duties'.

 

Travelling time would count as working time if you were visiting clients on your employer's behalf. e.g. sales rep.

However, travelling to an occasional meeting etc. would not count as working time.

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Good afternoon all, thanks once again for the replies.

Whilst not forced to go, I wasn't given too much of a choice. So far as the flexibility goes, more than once I have gone above and beyond. My only issue really is the time away from home. I had been expecting to be back by 5 pm on Monday but the visit lasted far longer than had been planned. Generally, it is not a bad place to work, but there are definite differences between how salaried staff are treated and how non-salaried staff are.

I had said I would rather not go, but would if they really needed me to, which they said they did.

I can see perfectly how they view it, but that doesn't alter the fact that I was doing their work, and in order to do that I had to travel a distance during time I was not due to be at work.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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I understand how you feel but think it's probably best to let it lie this time.

 

Have a little speech ready for if you are asked to go away again in future.

Maybe something along the lines of: 'I'd rather not go because the last time I was away for about 29 hours, including part of my weekend off, and the only additional compensation was an afternoon off in lieu.'

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